Won by Platinum Pet Transport for $1316.00
Shipment from Walpole, MA to Florida, FL
It was the best and easiest experience! My dogs were very happy and they got them to me very quickly. Would highly recommend this service to anyone!
CitizenShipper Reviews — July 2026 — Page 2
Showing 100 reviews on this page out of 519 reviews · 4.9 average rating
Won by Waggin Wheels LLC for $2600.00
Shipment from SeaTac, WA to Suffolk, VA
Wow!!! I can’t say enough amazing things! She took the best car of our dog (GSD). She picked her up from the Seattle airport and drove her to NC. We got pics and updates every single day! She took her to the beach, a lake, and site seeing along the way. It was SO cute!!! Can’t recommend her enough!
Won by Khuafes LLC for $600.00
Shipment from Safety Harbor, FL to Naperville, IL
Great communication. Long distance travel from Tampa, FL area to Naperville, IL. Well documented with photo and video updates. Our dog arrived perfect. Thank you TJ!
Won by DogHouse Kennel & Transport for $680.00
Shipment from Portsmouth, VA to Fort Hood, TX
I cannot say enough. They transported my pet with no problems or delays. I received updates as well as pictures. They are super friendly and professional. I will definitely book with them again.
Won by Paw Pals Express for $1200.00
Shipment from Laguna Niguel, CA to Edmond, OK
Great job keeping updated on progress and making sure my pup was comfortable on the long drive.
Won by Purrrfect transport for $300.00
Shipment from Charleston, WV to Delran, NJ
Very satisfied. Brain was excellent…! Updated us and sent pictures . I Highly recommend his services. Will use him again.
Won by Purrrfect transport for $240.00
Shipment from Narvon, PA to West Haven, CT
The service was great, punctual, and provided regular updates. The pricing was reasonable, and the updates covered not only the puppy but also the breeder. Highly recommend
Won by Melody Kutz for $200.00
Shipment from Hummelstown, PA to Union City, NJ
Melody did an amazing job transporting our puppy. She took wonderful care of her throughout the entire trip and made sure she arrived safely, comfortably, and in great condition. Melody was kind, responsible, professional, and very easy to communicate with. It was clear that she genuinely cared about our puppy well-being, which gave us so much peace of mind. We are extremely happy with her service and would absolutely recommend her to anyone needing safe and caring pet transportation. Thank you so much, Melody!
Won by Come-Bye Pet Transport LLC for $1200.00
Shipment from Snohomish, WA to Nashville, TN
Dexter is an older dog, but thinks he’s a puppy! He loves to run and smell things. She did an amazing job transferring our not so small dog many, states away. She kept us updated on his behaviors, his potty times and sent pictures. She was affordable and provided one on one care. Highly recommended!
Won by Paws and Pals Pet Transportation for $1400.00
Shipment from Longview, WA to Allagash, ME
Antonio did an awesome job keeping us up to date on our pup's pickup, trip across country, and arrival. We received videos, texts, and location pins. I loved the little messages about our new boy's personality and goofiness. I felt like I got to know him a bit before he even arrived.
Won by Mr. On Time Pet Transports for $550.00
Shipment from Painter, VA to Dayton, TX
Matt & Brandi were wonderful from start to delivery. I cannot recommend them enough, they are fabulous. I received continuous updates before pickup and as they traveled, I would receive pictures and updates on how my dog was doing.
Won by Very Important Pet Transport LLC for $1800.00
Shipment from Parma, OH to Simi Valley, CA
Paul did a fantastic job with Lilly. He kept me informed all the way from Ohio to California with texts and photos. He was very professional and I highly recommend him for your pet transportation needs.
Won by Little Paws Empire for $700.00
Shipment from Vero Beach, FL to Memphis, TN
Great job. Luna is in great shape
Won by Big's VIP for $500.00
Shipment from Mohnton, PA to Nicholasville, KY
WONDERFUL SHIPPER Would give 100 stars if I could! From our first communication Big was helpful, thoughtful, and great to work with. The plans to transport changed several times, and he was more than willing to accommodate. The weather threw a huge wrench in his trip at the last minute, and he still kept me informed and delivered our new puppy happy as can be. I was also grateful for his observations of her behavior as I had not met her yet myself. He truly cares about the animals in his care. You will not be disappointed with Big's VIP!!
Won by Happy Tails Pet Transport for $500.00
Shipment from New York, NY to Willoughby, OH
Loved her!
Won by DogGo Cab for $574.00
Shipment from Hopkins, MO to Tuscaloosa, AL
She was very easy to communicate with and everything went just as expected. I highly recommend!
Won by Little Paws Empire for $1400.00
Shipment from Great Falls, MT to Albany, GA
I 100% recommend Little Paws Empire!! The communication was top tier and we received many photos of our boy! He was picked up from Montana and dropped off in Georgia! It was a quick turn around and definitely worth it. I believe he was in the best hands possible. Thinking about booking? Do it!
Won by ARETE PET TRANSPORT for $1450.00
Shipment from Vancouver, WA to Waynesboro, GA
They consistently sent videos of Georgia on her trip across the country and very pleased with their service
Won by Nyittengale Pet Services LLC for $499.00
Shipment from Morrisville, NC to Frankfort Center, NY
Jayne is a fantastic pet transporter. She kept me posted with pics, videos and texts during the entire trip and responded to all my texts during her trip. It was a pleasure doing business with her and I highly recommend her!
Won by Christina Allen for $250.00
Shipment from Tampa, FL to Fort Lauderdale, FL
She was so kind and helpful. I recommend her 100%! 💕💕💕💕💕
Won by Lucas East-West flight nanny logistics for $500.00
Shipment from Raleigh, NC to Marietta, OH
I can’t recommend this transporter enough! I needed urgent help getting Jimmi Choo to her destination, and he was able to pick her up within just a few hours of my request. The entire experience was seamless from beginning to end. Communication was excellent, with frequent updates that gave me complete peace of mind. Jimmi Choo arrived safe, happy, and clearly well cared for throughout the trip. It was obvious she was treated with genuine kindness and professionalism. I would trust him with any of my cats without hesitation, and that’s the highest compliment I can give. If you’re looking for someone dependable, caring, and committed to the well-being of your pets, I highly recommend his services.
Won by PawVoyage Transportation for $950.00
Shipment from Roswell, NM to Phoenix, AZ
Everything was great and fast and communication was high level!
Won by Platinum Pet Transport for $650.00
Shipment from Smithfield, KY to Kilmarnock, VA
Tammy was amazing. She delivered our puppy early with great communication and excellent care. Highly recommend!
Won by ADL LOGISTICS LLC for $850.00
Shipment from Allen, TX to Belleville, IL
Great team to work with. They communicated the whole way and pick up and delivery were on time. Highly recommend!
Won by Pawfect Partners Pet Transportation LLC for $800.00
Shipment from Las Vegas, NV to Larue, AR
Judy was our driver through Pawfect Partners Pet Transport. She drove our 2 kitties from Las Vegas to AR. I was so anxious having them go without me, but Judy put me at ease and was caring, knowledgeable and kept me posted as they said they would through the car ride. I was quite impressed and would recommend and have already mentioned ed their service to a few people. Thanks Joyce and Judy for the attention that our fur babies needed.
Won by R.A.E Animal Transport for $750.00
Shipment from Palm Beach Gardens, FL to Margate City, NJ
Rachel was fantastic. the dog had never traveled before and was relaxed and happy. I highly recommend. She treated our dog like family!
Won by Jazzys Pet Care LLC for $699.00
Shipment from Wylie, TX to Goldsboro, NC
Simple process, quick transport, 100% recommend
Won by Noble Pets Transport LLC for $200.00
Shipment from Tucson, AZ to Phoenix, AZ
Overall, it was a good experience. Even though Kesha got delayed and was unable to complete the delivery herself, she made sure her husband brought my dog safely. I appreciated that she found a solution and kept me informed throughout the process. My dog arrived safely, and I would use their service again.
Won by D&D Transportation LLC for $400.00
All other items from Anderson, SC to Lawrenceburg, KY (384 mi)
I would use him again. More than fair prices. Good guy.
Won by Exquisite Pet Transportation for $1000.00
Shipment from West Palm Beach, FL to Nixa, MO
Wonderful! Truly cares about the animal as if they are his own “fur-baby”! Will definitely use again should the need arise.
Won by Paws and Claws Express llc for $625.00
Shipment from Murfreesboro, TN to Hinckley, IL
Tyaa and her husband were very kind; prompt and professional. We got several updates and pictures on their journey and we felt very safe with our pup in their hands. We would go back to them in a heartbeat!
Won by Hayley's VIPaws Express LLC for $1856.00
Shipment from Bonifay, FL to Corona, CA
Hayley was incredible - im so very thankful - before booking i was very uneasy. but as soon as i booked i felt great about her. and the entire trip i felt comforted with pictures and info. thank you!
Won by Peace Love Paws Pet Nanny Services for $750.00
Shipment from Waha, ID to Dawson, IA
Oh my gosh!! Our first shipping experience and it couldn’t have been better! Emi is fantastic! Great contact, shared photos and info along the way, and the best part, (other than getting my pet safe and sound) she LOVES the animals in her care. Showers them with affection, watches out for them, makes sure their comfort is a priority. She probably takes better care than some owners do. If I’d trust her with my pet, you know she’s good because I am picky! Thank you Emi, we appreciate you so much!
Won by Fast & Furriest Transport LLC for $1650.00
Shipment from Thibodaux, LA to Kendrick, ID
I have used Citizenshipper many times and it was my choice once again. My driver, Aaron, was magnificent having to be patient while I found a payment. I received daily reports and photos and things helpful to me about my pet. As usual, the pet arrived happy and unscathed from long journey. I recommend Citizenshipper to anyone needing a pet transport service.
Won by Devin S.- V.I.Pet Express for $1100.00
Shipment from Chemurgic, CA to Findlay, OH
Devin took great care of our cat, he did a great job communicating and sent photos and updates, which we appreciated.
Won by Jessica Ferreira for $2800.00
Shipment from Los Angeles, CA to Warren, MI
Jessica did an excellent job transporting my two huskies. Kept me up to date everyday with how they were doing and shared pics of them at play during stops. Very caring and empathetic which is a big plus for someone watching part of your family. If i ever need a transport again, I know who to reach out to. .
Won by Thayer Transport Services for $1800.00
Shipment from Topeka, KS to Tigard, OR
Very happy with Thayer transport service. Our puppies arrived happy and healthy. They also kept in contact with me during the 3 day trip, letting me know how the pups were doing and eta. I would definitely use them again!
Won by A Worthey Ride for $2250.00
Shipment from New York, NY to Telluride, CO
Amazing service from start to finish. Laura took incredible care of our two dogs, stayed in regular touch throughout the trip, and displayed an incredible amount of patience when, just 10 minutes from the destination, got stuck in traffic for 4 hours while a mudslide was resolved!!! Truly amazing service and great team. Thank you again.
Won by Apple Pet transport for $1500.00
Shipment from Milwaukie, OR to Red Lion, PA
My pup had a great adventure to her new home . Daily updates and pictures of the trip. Great transport to work with and will recommend to anyone needing a pet transported.
Won by Jessica Ferreira for $650.00
Shipment from Cleveland, OH to Caulfield, MO
If I needed another transport, I would want Jessica to do it. She was responsive to questions up front. During the transport, I was given updates and photos. And she arrived when she said she would and gave updates on her travels along the way. She is very professional and my kitty was cared for well!
Won by Pupcation for $1300.00
Shipment from Laredo, TX to Crest Hill, IL
Couldn’t be happier with the service Pupcation provided! He updated us frequently and the pictures of our Gunner boy were spectacular! 10/10 experience
Won by David Carr for $198.00
Shipment from Zephyrhills, FL to Boca Raton, FL
David was fantastic, he transported a bunny for my daughter. He was quick, communicative and very kind.
Won by Bean Express Delivery for $344.00
Shipment from Land O' Lakes, FL to Melrose, MA
Amazing and kind people. They took great care of my pets and I couldn’t ask for better.
Won by Big's VIP for $250.00
Shipment from Butler, PA to Villanova, PA
the best!
Won by Ricardo Escobedo for $370.00
Shipment from Portland, OR to Santa Rosa, CA
Ricardo gave a prompt bid with a great price, offered convenient scheduling, and showed great care for my nervous kitty on the long drive. Gave updates throughout the day so I wasn't worried. Kitty arrived safe and happy. I didn't even realize pet transport services like this existed, and it's a game-changer. Will absolutely hire again.
Won by MRL Transport for $775.00
Shipment from Dorr, MI to Clermont, FL
Great communication. Great setup in her van for pet comfort. Very sweet and thoughtful.
Won by DogHouse Kennel & Transport for $500.00
Shipment from Thomasville, NC to Lynn Haven, FL
Went smooth, Communication was great
Won by CT Pet Services for $290.00
Shipment from Linden, PA to North Kingstown, RI
She was very attentive and compassionate with my pup
Won by Garrison Family Pet Transports, LLC for $600.00
Shipment from Pittsford, NY to Tangerine, FL
Fantastic experience. Great communication and service. Definitely recommend and would use again. Sabrina took all the stress out of the situation and my pup was delivered happy and right on time. I can't say thankyou enough!
Won by Kahu Delivery for $925.00
Shipment from Chicago, IL to Burleson, TX
⭐⭐⭐⭐⭐ Melisa did an outstanding job transporting our dog, Roofie, from Chicago to Texas. The entire experience was smooth and stress-free from start to finish. She was extremely communicative throughout the trip, keeping us updated every step of the way and sending multiple videos so we could see how Roofie was doing. Our dog normally doesn’t enjoy traveling, but in every video he looked relaxed, content, and happy, which gave us tremendous peace of mind. I was also genuinely impressed by her vehicle setup. It was incredibly safe, clean, and well-designed for transporting pets; honestly, it was the first time I’d seen a setup like that, and it exceeded my expectations. Overall, the service was exceptional. Melisa clearly cares about the animals she transports and goes above and beyond to ensure both the pets and their owners have a great experience. I would absolutely recommend her to my friends and family and wouldn’t hesitate to use her services again.
Won by AristoPet Care and Transport, LLC for $600.00
Shipment from Ligonier, IN to Sturgeon Lake, MN
Sarah was amazing. She responded quickly to my request to transport our 9 week old puppy from Indiana to Minnesota, and picked her up the same day. Met the breeder for me and off she went. Pictures, videos and updates all along the way. Never had a doubt in my mind that our baby was in great care. Truly appreciative of her and the great service she provided. Don’t hesitate to book with AristoPet Care & Transport!
Won by BigToy Transport for $750.00
Shipment from Richmond, VA to Newark, NJ
Great communication and very responsive. I was able to coordinate the moving of a passenger van from Richmond, VA to Newark, NJ all over text with clear communication including photos. They accommodated the same day project the day after my first reach out. I am pleased they got the job done.
Won by Bubbies Transport for $600.00
Shipment from Fort Worth, TX to Orlando, FL
From the moment Ms. Joletta and her husband picked up Luna in Fort Worth, Texas, until she safely arrived in Orlando, Florida, they provided nothing short of exceptional service. Transporting a beloved pet can be stressful, but Ms. Joletta made the entire experience smooth, professional, and incredibly reassuring. She cared for Luna as if she were her own, which meant more to me than words can express. Throughout the journey, she kept me informed with regular updates, photos, and communication. Whenever there was a delay, she let me know immediately, explained the situation, and kept me in the loop every step of the way. That level of transparency gave me tremendous peace of mind. It was evident that Luna was treated with kindness, patience, and genuine love throughout the trip. Knowing my girl was in such caring hands made all the difference. I wholeheartedly recommend Bubbies Transport, and especially Ms. Joletta, to anyone looking for a trustworthy, compassionate, and reliable pet transporter. If I ever need pet transportation services again, I won't hesitate to choose them. Thank you, Ms. Joletta, for bringing Luna home safely. I am truly grateful, and may God bless you always!
Won by ARETE PET TRANSPORT for $799.00
Shipment from Wray, GA to Los Alamos, NM
These guys were great!! Very communicative while transporting our pup. Professional, efficient, and caring. 100% would recommend!
Won by Home Sweet Home Pet Delivery! for $1650.00
Shipment from Tucson, AZ to Wausau, WI
Fantastic, excellent communication, will use him again! My dogs loved him.
Won by Royal Rides for $1485.00
Shipment from Dallas, TX to Pittsburgh, PA
Royal Rides. Professional all the way. Highly recommend.
Won by Woof Trolly for $1350.00
Shipment from York, SC to Boise, ID
From start to finish my experience was fantastic. she treated my dog like her own. wouldn't hesitate to use again.
Won by Very Important Pet Transport LLC for $200.00
Shipment from Hankamer, TX to Monroe, MI
Was god send Tammy was completely relaxed with him. He sent regular updates with pic and vidoe. Would definitely recommend him for any of your pet transporter needs.
Won by Barry's Dogs for $600.00
Shipment from McHenry, IL to Ashburn, VA
Barry did a fantastic job driving our dog from IL to VA. He only had our dog so she got his full attention. I would highly recommend Barry for any pet shipping needs.
Won by Purrrfect transport for $650.00
Shipment from Chicago, IL to Channelview, TX
I could not have been any happier with my experience!!! Sending a loved one via a carrier is never easy especially for it being my first time. However, Brian and his daughter put all my worries at ease and were very communicative!! They sent pictures to ensure me my dog was safe, being well taken care of and just to help with my anxiety with the process. Couldn’t have asked for a better carrier. Thank you Brian for all that you do and for the love you show our pets!!! You’re doing such an amazing job and wish you nothing but the best!!! 10 stars!!
Won by Exquisite Pet Transportation for $300.00
Shipment from Palm City, FL to Ocala, FL
Excellent experience! They safely transported my Great Dane to Ocala and kept me updated the entire trip. Professional, reliable, and clearly care about the animals they transport. Highly recommend!
Won by All Aboard Transportation LLC for $815.00
Shipment from Fayetteville, GA to Brooklyn, NY
I was a bit skeptical, but Byron did a great job transporting my two dogs from GA to NYC. He was very responsive and sent updates whenever I needed which was super helpful!
Won by Joseph P. TreXcursion Transport for $650.00
Shipment from Houston, TX to Midland, TX
Joseph was amazing! We plan to use him again in the future!
Won by Treats First Transportation for $298.00
Shipment from Columbus, OH to Chicago, IL
Sean went above and beyond, even when a clerical error almost derailed the whole transportation to México(not Sean's doing). He ran around went to FedEx store, and he even got TSA to stay open and extra hour. Thank you so much for taking care of my boy, and id highly recommend Sean and Citizenshipper for a move.
Won by Tim S. Private Transports for $555.00
Shipment from Dallas, TX to Owens Cross Roads, AL
Tim was so nice and kind! Treated my dog like family and I absolutely loved all of the trip updates’
Won by Paws and Pals Pet Transportation for $850.00
Shipment from Moreno Valley, CA to Lakeville, MN
Antonio is the best! He kept me updated throughout the entire journey and made sure my furbaby was well taken care of every step of the way. He truly goes above and beyond, and I couldn’t be more grateful. Thank you so much for bringing Princey home safely! We appreciate everything you did.
Won by Great America Boat Transport Joseph Ruggiero for $2500.00
Shipment from Reno, NV to Franklin, TN
Joseph was absolutely the best. Very professional. He kept us informed of progress along the way. Boat showed up on time with zero issues. No doubt if I needed services again I would use 11 Seas Boat Transporters
Won by Exquisite Pet Transportation for $2100.00
Shipment from Derry, NH to Lehigh Acres, FL
We moved from NH to FL and Arnie was in touch the two months prior to our move. Very personable and helpful with advice and peace of mind needed to move our 6 cats. We were on a strict time restriction with the closing of our home and the purchase of the new home. There was traffic that was unavoidable and it set Arnies trip back a few hours. Arnie made sure someone else came to get our cats out of the house on time and picked them up from there. It wasn’t ideal for either of us but he pulled through and didn’t throw his hands up, leaving us stranded. I want to stress how grateful we are that he not only pulled through, making the closing of our home possible but he also pushed through, getting our animals to us as fast as possible. He kept checking on them to make sure they knew they were safe. This guy cares and you’ll not regret doing business with him. Traffic is unpredictable and unavoidable but Arnie was reliable and got us through a very stressful move.
Won by Natalia Pleshivtseva for $1000.00
Shipment from Omaha, NE to Ontario, CA
Natalie was wonderful! Got my baby girl to her destination in great time!
Won by Furry Angels Express LLC for $598.00
Shipment from Birdsboro, PA to Tucson, AZ
I was nervous entrusting a stranger to get our beloved cat across the country for us, but I couldn’t have been happier with the experience. I was able to track her location and was updated with pictures. The price was also very reasonable compared to other bids I had received. Definitely recommend!
Won by DePAWting Flight Nanny Services for $799.00
Shipment from Springfield, MO to San Diego, CA
I had an amazing experience with our flight nanny! From start to finish, communication was excellent, and I received regular updates and photos throughout the journey. It gave me so much peace of mind knowing my puppy was safe, loved, and well cared for every step of the way. Crystal was kind, professional, and truly treated my puppy like their own. My puppy arrived happy, healthy, and relaxed, which says everything about the level of care they provided. I couldn't have asked for a better experience and would absolutely recommend them to anyone looking for a trustworthy and caring flight nanny!
Won by VIPP Transport for $500.00
Shipment from Penn Yan, NY to Zeeland, MI
Working with VIPP was a great experience. I was given updates about the trip and even sent pictures of my puppy. Very happy with the service.
Won by Julie Brogan for $465.00
Shipment from Salem, MO to Stone Hill, MO
Julie B. was wonderful to work with. She has excellent communication skills. She kept me informed the entire trip. You can tell she took really good care of my puppies!! She cares and it shows. I would work with her again. Best Regards, Stephanie Stepka Ma
Won by Adam Byrd for $500.00
Shipment from Oakwood, TX to Hopewell, VA
Adam was great. I highly recommend. He is timely, gave updates with pictures. Answered all of my questions promptly. My pup was well taken care of during his travels.
Won by Pet Journey Club LLC for $450.00
Shipment from Rancho Mirage, CA to Alameda, CA
From Palm Springs to the Bay Area - I can’t say enough positive things about my experience with Enternanda. Very professional, thorough, highly communicative! I was sent photos and videos throughout the commute. Her demeanor with my 20 month old female Italian Greyhound was confident and caring. I got the sense right off the bat that Enternanda is trustworthy and down to earth. I would recommend her services 100%. I felt so at ease knowing my pup was in capable and knowing hands! And my pup arrived to her destination safe and happy. Thank you, Eternanda!
Won by Pacific Northwest Pet Express for $300.00
Small Harp (folk / lever)
Safely delivered my delicate musical instrument!
Won by Happy Pet Transport for $300.00
Shipment from East Earl, PA to Madisonville, TN
EXCELLENT! Caring, communicative, loves the pets, and cares for them like his own! HIGHLY RECOMMEND! This man was amazing! My dogs were cared for and loved in his care! Thank you again for everything, and God bless you! :)
Won by A&A transport llc for $500.00
Shipment from Alpine, UT to Colorado Springs, CO
A&A Transport got the job done. They provided good communication through the entire process and were kind enough to send some updates. I would use them again.
Won by AvidPetsWi_LLC for $560.00
Shipment from Bradenton, FL to Lexington, KY
Thank you, Char! Same as the last review on Char’s page, my dogs wanted to get back in the car! Loved the Life360 live tracking, great communication and videos throughout. Chat was also flexible with my drop off location. Without a doubt my babies were loved on their road trip!
Won by Rides 4 Paws Transport & Rescue for $2300.00
Shipment from West Tisbury, MA to Bonny Doon, CA
There should be some standardized comprehensive form that all transporters adhere to and include in their agreements, such as; 1. PRIVATE or group travel, 2. Date of transport, 3. Expected number of days on the road & Delivery date etc. 4. There should also be a section for customers to write in what items need to be transported with the dogs (i.e. crate/bed etc.). In other words, there should be no question left ambiguous PRIOR TO MAKING ANY PAYMENT. Because most clients have never used an animal transport service they are not necessarily aware of all pertinent questions to ask. That said, the service provider should ensure that all important information is communicated and understood by both parties. This was not the case. Jill at Rides 4 Paws Rescue did not have any of the information we noted on Citizen Shipper included on her agreement forms. And regrettably, we did not double check with her assuming she understood and agreed to the date/Individual transport details included on the Citizen Shipper form including our preference for private transport. Once paid, when we were finally able to speak on the phone, there was nothing noted verbally, nor in the contract Jill sent, signifying it was to be a private or group transport, we did not find out until a few days before the transport date (3/11/26) that it was to be a group transport and that there would be no room for either of the dogs to bring their personal crates. Additionally, Jill (@ Rides 4 Paws) did not see the travel date of 3/15 noted on Citizen Shipper, and after we paid the deposit, informed us that she would have to let us know what timeline would work for her because her van was in the shop. This all felt disorganized and made us feel uneasy, but it is a learning process and typically these things can be worked out. The real issue occurred later when we respectfully pointed out in an email that it would be very helpful to have all of this info included on her agreement form (i.e. departure date, what items going with dog, travel time, where they will sleep overnight, arrival date). Instead of simply acknowledging our suggestions as constructive feedback, she responded by shooting off an aggressive and inappropriate email complaining that we were overcomplicating the issue and being “unprofessional” even going so far as to state that I had “repeatedly insisted on speaking to her while she was on vacation”, which was categorically untrue. She went on to state that she had never experienced dealing with people who made things this difficult, which was striking as we had done nothing but attempt to get some questions answered. Her almost volatile communication put us all off to the point that we wanted to cancel. The only way to receive a refund is if the shipper cancels. Because of this, and due to the swiftly approaching travel date, we decided to say nothing and keep to the schedule, hoping her histrionics were limited to her interactions with humans. Ultimately, the dogs were delivered safely and that is why we gave 2 stars. In summary, we do not recommend using Citizen Shipper nor would we ever deal with Jill or Rides4Paws under any circumstance.
Won by Premiere Pet Flight Nanny for $800.00
Shipment from Spokane, WA to Cleveland, OH
5/5 Stars! I highly recommend Tony the owner of premiere pet flight nanny. From the very first conversation he was friendly & professional. He safety flew one of my puppies to her forever home from WA to OH, I was nervous about the travel, but Tony put me at ease with regular texts, photo and video updates! He kept my puppy calm, clean, and happy the entire time. Professional, punctual, and a true animal lover. I would trust them again in a heartbeat!
Won by Joseph P. TreXcursion Transport for $1600.00
Shipment from Pittsburgh, PA to Farmington, NM
Joseph was wonderful with our dog. We received lots of updates and pictures while he was transporting her and she had a great time on her trip home. I really appreciate how he communicated with us to get to know Annie before her trip, so that he could make their time on the road as comfortable as possible for her.
Won by Spicy Girl’s Freight for $1020.00
Shipment from San Diego, CA to Glen Ellyn, IL
I couldn't be happier with the transport service for my dog, Luca! She was extremely professional, communicative, and punctual throughout the entire trip. I received regular updates and photos, which gave me complete peace of mind. Luca arrived happy, safe, and sound. I would highly recommend spicy girls to anyone looking for reliable pet transport!"
Won by Paws N Us Transport for $900.00
Shipment from Beaver Dam, WI to Sherborn, MA
Good communication. Everything went according to plan. They did everything to which they had committed. We'd happily use them again.
Won by Premiere Pet Flight Nanny for $900.00
Shipment from Miami, FL to Seattle, WA
Anthony did a great job in transporting my puppy :) he is very communicative and responds quickly! he also provides constant updates of his trip! i cannot recommend him enough!
Won by Premiere Pet Flight Nanny for $800.00
Shipment from Boston, MA to San Francisco, CA
Very communicative, helpful, and fast response times
Won by Robert Daniel for $1400.00
Shipment from Lake Havasu City, AZ to Prattville, AL
Outstanding service from start to finish! They safely transported our two dogs over 2,000 miles and kept us updated throughout the entire trip. Our dogs arrived happy, healthy, and well cared for. We are extremely grateful for the professionalism, communication, and genuine care Robert showed to our pets. Highly recommended!
Won by Purrrfect transport for $400.00
Shipment from Elizabethtown, KY to New York, NY
Mann I was scared to have anyone transport my puppy to me but I couldn't be happier with the service I received! Transporting a puppy over 800 miles is a huge responsibility, and from the moment my puppy was picked up until the moment he arrived safely, I was kept informed every step of the way. The communication was outstanding—I received regular updates, photos, and messages that gave me complete peace of mind throughout the entire trip. My puppy arrived happy, healthy, and clearly well cared for. It's obvious that he genuinely cares about the animals he’s transporting and treat them as if they were his own. I truly appreciate the professionalism, reliability, and kindness shown throughout the process. If you're looking for someone you can trust to transport your pet safely and with exceptional communication, I recommend him without hesitation. Thank you for making what could have been a stressful experience so smooth and worry-free. I couldn't be more grateful!
Won by June MCT for $400.00
Shipment from Philadelphia, PA to Amherst, MA
Fantastic service and a very kind person. I was nervous about trusting someone I didn't know with transporting my Frenchie, but June was absolutely great. My pup was well cared for and she provided timely updates. Highly recommend.
Won by D&D Transportation LLC for $600.00
Shipment from Tacoma, WA to North Augusta, SC
Excellent and very communicative delivered in a timely moment would recommend to anyone
Won by Sam T for $1200.00
Shipment from Gurnee, IL to Houston, TX
Sam went above and beyond to make sure our dog and we as owners felt super comfortable with the process! He was amazing highly recommend to anyone!
Won by Jessica Ferreira for $450.00
Shipment from Berkeley, CA to Oceanside, CA
Jessica was absolutely wonderful! Super prompt and active with communication from the very start and took such good care of my dog, Charlie. Thank you again Jessica!!!
Won by Lili Marlayne's Pet Taxi for $717.00
Shipment from Los Angeles, CA to Portland, OR
Words cannot express how wonderful this experience has been because of Lili malayne. She is absolutely amazing. She treated my mother’s dog like her own. Absolutely wonderful experience!!!!!
Won by Natalia Pleshivtseva for $1700.00
Shipment from Briarcliff Manor, NY to San Jose, CA
Natalia was amazing! She drove my pup all the way from NY to CA in 3 days. Gave updates along the way with cute photos. I loved how she gave me the ability to track the trip and her progress. I can’t thank her enough for providing such a great service and keeping my dog safe for the entirety of the trip. I highly recommend using Natalia for anyone that wants the best of the best service of transporting your furry friend for long or short distances. THANK YOU NATALIA!!!
Won by Hayley's VIPaws Express LLC for $2800.00
Shipment from Webster Groves, MO to Wenatchee, WA
Hayley is the best! I'd give her 10 stars if I could. My elderly father needed to ship his 2 senior cats from St. Louis to Wenatchee WA and was seriously worried about how it might traumatize them. He was so pleased when she showed up with 2 large crates, both clean and outfitted with litter boxes and pee pads and she had water and food dishes for the trip. She carefully got them from his apartment to the vehicle and they went into the crates easily. She sent updates and pics along the 3 day trip, which absolutely thrilled my dad! They arrived in great shape and adjusted to their new home almost immediately! Hayley is personable and professional and delivers really amazing service!
Won by Mason Paw Transport for $1200.00
Shipment from Houston, TX to Phoenix, AZ
This was the first time I use this type of service. I was nervous about it, however everything went incredibly well! The driver was super flexible, we had some issues to get to the drop off location on time due to plane cancellations, I had to make arrangements in a pet hotel and the driver was so kind to drop off my dog there, all this changes last minute. All the time he was in communication with me and giving me updates and sending me photos of my dog. I’m so happy and satisfied with all the service. My dog is a 130 pound Great Dane.
Won by Erik Gallo for $400.00
Shipment from Leavenworth, KS to Smithville-Sanders, IN
After a bad experience with a transport company I found on CitizenShipper, I reached out to Erik for help with Duke's transport. He responded immediately, picked Duke up the very same day, and had him safely delivered to his adopter the next day. Throughout the entire trip, Erik kept me updated and communicated every step of the way. He was incredibly responsive, reliable, and fast, which gave me complete peace of mind. I highly recommend Erik's transport services to anyone looking for a dependable transporter. Thank you, Erik, for helping Duke get to his new home!
Won by Natalia Pleshivtseva for $850.00
Shipment from Colorado Springs, CO to Los Angeles, CA
Quick transportation. Cats do well. Very safe for them. Helped catch them when they disappeared before transport. Good communication
Won by Purrrfect transport for $350.00
Shipment from Kansas City, MO to Fort Wayne, IN
Beanie arrived earlier than expected and with the wiggliest little bum. I’m very grateful for the service! Thank you again.
Won by Maria Hernandez for $800.00
Shipment from Alexandria, LA to Grand Junction, CO
3 stars because the puppy made it to its destination. Maria was kind and sweet to me at drop off. I was told she was rude and even threw the paperwork at the pickup crew. She had dealt with delays all day, but that wasn’t their fault.