CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.

As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.

Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.

Most Recent Reviews From Our Customers

Won by GALAXY AUTO SHIPPING LLC for $517.00
Cruising Bikes / Choppers from Conroe, TX to Golden, CO (1093 mi)

If I could give zero stars, I would. I paid the booking fee to citizen shipper, then paid the deposit directly to Jason on the projected day of pickup. On the pick up date, the evening rolled around and I messaged him asking where the driver was. He said he couldn’t get ahold of the driver.. hours later after I repeatedly asked for updates, he finally said the driver got into a wreck and would have to reschedule. I didn’t hear anything for days, when I reached out again a couple of days later he said he was busy with his family as his daughter had a miscarriage.. I was trying to be understanding but didn’t see how his family’s situation affected the drivers schedule.. also, a wreck and then a miscarriage..?! Yeah, Ok.. The next day after insisting some type of communication on a new pick up date, he kept coming up with excuses until we threatened to cancel the shipment. After saying we were going to cancel, that very hour he sent an actual shipment log with a pick up date for the next day. Ok, again, why was this not provided until we threatened to cancel?? The late afternoon rolled around without any word from Jason or the driver. I called multiple times without an answer or response. Finally Jason said his driver was at an auction, so presumably wasn’t going to make it again on his promised date AGAIN. We decided at that point to cancel for sure. I communicated this to him and he refused to acknowledge our cancellation. He just kept telling me not to cancel and to be more understanding, as though I hadn’t been for the entire week through multiple incidents already. As of now, I have asked him 6 times to refund my deposit and he has ignored every request. I have also asked citizen shipper to help with the refund of my deposit but that hasn’t happened. Citizen shipper needs to remove accounts that take advantage of people in this way because it only makes them look terrible and hurts their business as well. Do not book with this man unless you just want to donate your hard earned money to a scam artist. Very disappointed with his business practices, completely unprofessional.

7 lbs Cat from Tucson, AZ to Chicago, IL (1794 mi)

Fantastic service, smooth and efficient!

7 lbs Yorkshire Terrier from Belleville, PA to Gillette, WY (1639 mi)

Maykel's partner delivered my mom's new 9 week old Yorkie puppy, Ruby! Excellent service, sent pictures the whole way, and kept up on the group chat! Reasonable pricing as well, would book again😊

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Won by Doge Van for $750.00
60 lbs Golden doodle from Redlands, CA to Port St. Lucie, FL (2563 mi)

Denny was awesome. He transported our golden doodle from Southern California to Florida. He sent text and photos daily. Denny was professional and very good with our dog. It was a great transport for both dog and family. I’d book with him against in a second!

Won by Xpert Trans for $770.00
Cars and Light Trucks from Malvern, OH to Rockledge, FL (998 mi)

Very good transporter. Picked my vehicle up in ohio and delivered it to florida. Gave a good price and we had no issues. what more can you ask for. Thank You again.

Won by Robert Stout for $1200.00
58 lbs Siberian Husky from Coachella, CA to Salida, CO (882 mi)

Robert was very kind and professional. Great with the dogs and kept his promised schedule !

Powerboats & Motorboats from Sea Isle City, NJ to Islamorada, FL (1315 mi)

Joe did a great job! Timely and very good communications. Would highly recommend his services. Thanks Joe! Looking forward to working with you in the future.

Won by Tricia Greco for $1600.00
30 lbs Tibetan Terrier from Waukesha, WI to Rancho Mirage, CA (2049 mi)

Tricia was AMAZING!! Once we locked in with her the communication and planning for Bear’s venture was outstanding. This was Bears first “trip” like this and Tricia made it totally stress free, both for Bear and for us. I would highly recommend!!

Won by PetPortals.JSP for $975.00
90 lbs Mixed Breed from Bryan, TX to Merritt Island, FL (1113 mi)

I was very satisfied with the Citizen Shipper service. Jeffrey Poland was phenomenal. He not only explained the entire process to me very clearly, he informed me of things that I wasn’t even aware I should have considered. Jeffrey kept me posted during the entire commute. He provided pictures, videos and rest stop itinerary. All with a very pleasant and professional demeanor. If you are looking for someone you can count on and count on the safety of your precious furry family, I would strongly recommend Jeffrey Poland. Please, do not only consider cost. Consider what your pets are really worth to you(I’d say priceless)! Thank you Jeffrey Poland!! And, thank you Citizen Shipper.

Won by O.T. Pet Express for $700.00
39 lbs Cavalier King Charles Spaniel from Chesterfield, MO to Naples, FL (1191 mi)

Nice couple with a clean car. Allowed my old pup to travel without a crate (per my request). Very quick response time for a last minute request. Picked up and dropped off as scheduled and kept in touch along the way.

Won by Noble Pets Transport LLC for $600.00
7 lbs Morkie from Mesa, AZ to Eagle Mountain, UT (664 mi)

Very communicative! I had a great experience and would definitely recommend using Noble Pets Transport.

Won by Willamette Valley Rabbitry for $1111.00
25 lbs Labradoodle from Bonney Lake, WA to Frisco, TX (2088 mi)

Susan was fantastic! She drove our dog from Washington State to Texas and took great care of him! We will be using Susan for future transports! Thanks Susan!

Won by Skoot Pet Transport for $250.00
16 lbs Cat from Woodland, CA to Portland, OR (562 mi)

AMAZING!!! Due to my daughter getting sick, we needed to transport her cat from CA to OR. As a mom I have been worrying about so many things but I didn’t need to worry about the cat with Hunter and Skoot Pet Transport taking care of the details. The communication was timely and proactive, he was very punctual at pickup and drop off, and his van with a large crate for Binx to move around in was perfect. He was attentive to Binx’s litter box needs and kept an eye on whether he was eating and drinking. I would 1000% use this service again and highly recommend him to anyone needing to move a pet. Thank you Hunter for making a trying time a little less trying. Binx and my daughter are so happy to be reunited!

Won by J & K Transports for $350.00
9 lbs Labrador Retriever from Orange Park, FL to Key West, FL (495 mi)

J&K Transports truly provided exceptional service! Katrina provided detailed communication along with instruction even before the journey had begun. Katrina provided pictures and video of our beautiful puppy and made sure she was comfortable and well taken care of throughout the long journey. We could not be more grateful for the amazing care and love shown to our baby lab, Coco. She is now home safe and as happy as can be! J&K Transports are top notch in professionalism and genuine kindness! We cannot thank you enough!!

Won by Chosen2Transport for $150.00
4 lbs Bichon frise from Johnson City, TN to Charlotte, NC (155 mi)

The best customer experience I have ever had Professional great communication and best price. Would give 10 stars if I could

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