CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

There's little harder than handing over your beloved canine companion to a stranger who drives off into the distance while you stand there questioning your decisions and plagued by self-doubt. Stephanie was great - understanding the worry, sending me daily photos and updates at any unexpected change in schedule. (She drove through hail, tornados, all kinds of crazy weather, crossing the country during storm season.) My dog got home, safe and sound, in great condition. Now I just look forward to me going there, too - but don't worry, Stephanie, I won't ask you to drive me. I wouldn't want to go in the crate, either.

Josh was beyond fabulous & made this stressful situation a dream! He communicated & sent pics along the route while keeping us updated on time along way! We could not have asked for a better driver for our boisterous lab & labradoodle! They arrived happy, well feed, & just all around taken cared of with affection! They were not the least bit confused or stressed which I was very worried about for sure! They acted like they just went on a joy ride instead of a 1,500 miles car trip! I would definitely use AAT again & request Josh!!! Reasonably priced with great service!! A+

Terrible transport. My at arrived in a crate smelling strongly if urine. He was laying in a urine soaked towel with feces present. The food I left with him was not toched. I had to give him a bath. The transport was seriously delayed as the transporters rental car had a flat tire and no spare so had to have a tow. All things involved my. All thins consideredwas delivered close to midnight!! Totally unsatisfied. I have used citizenshipper people before with no problem. This was definitely subpar. Not a healthy transport!

One hundred percent satisfied! Provided updates with pictures along journey and delivered a healthy and happy little RossBoss to Phoenix. Thank you Smoky Mt Pet Transport!

Would 100% recommend to anyone. Zay was the best!

Bradley provides outstanding service when transporting puppies. He’s kind. Keeps you informed of his location and sends pics of the puppy along the way. I fully intend to use his services in the future.

Luke is very very very efficient!!! Delivered my golden from FL to ID within 3 days. My dog is in a good shape. Luke sent me videos 3 times a day. I definitely will recommend him to whoever needs the service!

Great driver and experience. This was not an easy one and they pulled it off flawlessly.

Fantastic people! They took such an amazing care of my puppy during a very long trip! Always kept me updated with pictures ! Super fast and easy communication! I am very grateful and would highly recommend their business!Thank you so much Phillip and Jose !

It's 5 Stars for me! I didn't know this type of service existed... desperately needed to get my dog home from AZ to OH. The airlines couldn't help me. Hayley's VIPaws Express was able to squeeze me into their schedule and picked up my beloved dog a few days earlier than originally scheduled, which worked out perfectly for me. Me and my dog Soxx couldn't be happier now that we're reunited. Highly recommend!!

Great service! She transported my cat safely. We were very pleased.

Great service. He transported my cat safely. We are very pleased.

Lack of communication

Crystal was amazing! I could not have made the trip without her. She was so kind to my dogs and seems to have a genuine love for animals. I would highly recommend her to anyone needing this service.

La Familia was great! Affordable, fast, responsive, and was able to accommodate a last minute change. I would definitely use her service if I need to in the future. I highly recommend you do too! Thank you!