CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

I was extremely satisfied with the service we received. My son has MS that has progressed quickly and he isn't able to care for his Great Pryenees right now. This meant that his beloved Gus needed to travel from California to Georgia to stay with me for a while. Gus is a very special dog that is deeply loved so this was a big event for us. Gus was happy and smiling in all the pics and videos we received. Upon arrival the driver was smiling and happy with praise for our Gus. Gus struggles with separation anxiety and the driver acknowledged his difficulties and took Gus with him if he had to leave the van. I highly recommend and will definitely use them again when it's time for Gus to make the move back home to California. If I could give ten stars I would!

Karen made our golden retriever’s journey to us absolutely seamless. She constantly communicated with us and sent us adorable photos of Simba. Highly recommend and would book her again! :)

We entrusted this man with three healthy, active dogs, and got back one nervous wreck and two starved and sick dogs who are being treated by an emergency vet the last two days and continuing. One is having seizures and is hardly responsive. The other is hardly moving and having labored breathing and won't eat. Chris took our three dogs in Vancouver, WA January 10. He said he would keep our dogs on his property for a day because he had one other dog to deliver in Colorado, and the rest of the trip would be just our three dogs. His pitch was that his vehicle had "5 active climate controlled zones with potty breaks every 4 hours. Every 8 hours is a meal break, and on long hauls, the driver stops every 10 to 12 hours, and they rest for 8 hours of downtime to keep them fresh and alert... We also provide real-time gps tracking to you so that you can check us on our route and see where your furry friend is." We had very little communication from Chris during transit. He checked in via text once, early on, with a few photos of only two of our dogs and no further details. There was no GPS tracking. He would not tell us where he was, and his pictures came with metadata removed. As the day of delivery approached, I reached out to Chris via text and was assured "everything is going well." He gave an ETA of 3-4 pm the morning of. He didn't pull up into our driveway until past 4:30 pm. When they arrived, our dogs were extremely dehydrated, wet, and shivering. Chris asked if one of my dogs was blind, a RIDICULOUS question, and claimed that she tripped during a walk and scraped her leg. This dog, that I had to lift and carry to our home because she was hardly able to stand up, weighed 40 pounds when we entrusted her to Chris. She was weighed at the vet as 29 pounds just 9 days later. All three of our dogs were wet, stressed, and disheveled. It is clear to me now that they were hosed off in the freezing weather just before Chris delivered them to us, to disguise the filth they'd been living in for the last week. The "scrape" Chris talked about was urine burns. She had lost all fur on her belly, and had sores all over her stomach and feet. Chris couldn't leave quickly enough. My wife had to chase him down to give him a tip. I was inside, taking care of our shivering, wet dog. At the time, we had no idea how bad the situation was. We failed to see how seriously sick our dogs were, possibly due to shock. He and his accomplice accepted the money from my wife, no apologies or explanations offered. Looking over the recent reviews left the past few days, it is evident that Chris took a long detour down to California and across Texas to pick up more rides and earn more money, hence hiding his whereabouts and having no time to properly care for our dogs. There was a cat in the van when he dropped off our dogs, and a corgi, presumably his, sitting in the lap of his passenger, comfortable as can be. The emergency vet said seeing both dogs display neurological symptoms told her that our dogs had ingested some sort of toxin. They have been there since Sunday night and still aren’t fit to come home. Our vet bill is $12,000 and counting. Why did this man allow our dogs to suffer for more than a week without telling us? If the dogs got into something, why didn't he stop at a vet? How could he do this, and make up a lie about our dog tripping to cover up his neglect and mistreatment of her? I want to stop short of making further guesses and assumptions, but I have a strong suspicion that awful things were done or allowed to happen to our dogs. The reviewer before me was too kind with two stars and hesitation to put Chris out of business. He should not be entrusted with anyone's pet.

Kristin and Michael were amazing! So communicative and professional. I knew my kitties were in good hands from the moment I handed them off. Due to issues with my movers Kristin offered to board my 2 kitties until after I got settled. Such an amazing and kind thing to do during such a hectic time. After nearly 2 weeks I picked them up in Houston and they are adapting to their new home well. I highly recommend Gentle Hands Pet Transport. They truly are the best!

I'm not usually one to review, but after thinking it over, I know as a dog owner, I wanted as much information as I could get before using a pet transport service. Zoomies was a fairly responsive father/son team initially, that transported my dog from NC to OR. They offered a great price and were timely upon pickup. From there, I was the one who mostly reached out for location/updates. I have some reservations over their potty/break/feeding schedule, as I received my dog covered in her own urine and jumping out of the vehicle so fast to relieve herself, she didn't even notice me. Her food bag for the journey was still half full with all of the bones and treats intact. She is fairly anxious, but it took 4 days for her to decompress from this. To be honest, Chris and his son seemed utterly exhausted, which leads me to believe they were not taking proper rest time. I do not say any of this to hurt business but a little more professionalism would've gone a long way for me. At the end of the day, my dog is here safely. A pet transport service is a better choice for shorter distances in my opinion.

Laura was great, really appreciated her being so helpful, responsive, diligent and reasonably priced. She stayed in contact and sent pictures throughout the journey to keep us updated. Would definitely recommend her to friends and family.

Wonderful Service! My dog with high anxiety did so well and at pickup she was so comfortable around the driver, Ian! I would 100% recommend!

Fantastic service, smooth and efficient!

Maykel's partner delivered my mom's new 9 week old Yorkie puppy, Ruby! Excellent service, sent pictures the whole way, and kept up on the group chat! Reasonable pricing as well, would book again😊

Denny was awesome. He transported our golden doodle from Southern California to Florida. He sent text and photos daily. Denny was professional and very good with our dog. It was a great transport for both dog and family. I’d book with him against in a second!

Very good transporter. Picked my vehicle up in ohio and delivered it to florida. Gave a good price and we had no issues. what more can you ask for. Thank You again.

Robert was very kind and professional. Great with the dogs and kept his promised schedule !

Joe did a great job! Timely and very good communications. Would highly recommend his services. Thanks Joe! Looking forward to working with you in the future.

Tricia was AMAZING!! Once we locked in with her the communication and planning for Bear’s venture was outstanding. This was Bears first “trip” like this and Tricia made it totally stress free, both for Bear and for us. I would highly recommend!!

I was very satisfied with the Citizen Shipper service. Jeffrey Poland was phenomenal. He not only explained the entire process to me very clearly, he informed me of things that I wasn’t even aware I should have considered. Jeffrey kept me posted during the entire commute. He provided pictures, videos and rest stop itinerary. All with a very pleasant and professional demeanor. If you are looking for someone you can count on and count on the safety of your precious furry family, I would strongly recommend Jeffrey Poland. Please, do not only consider cost. Consider what your pets are really worth to you(I’d say priceless)! Thank you Jeffrey Poland!! And, thank you Citizen Shipper.