CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Pickup time was later than originally expected and took longer than anticipated

Tim is amazing!!! Beyond our expectations with communication, photos and updates. He was able to pick our pup up from the shelter with no issues and he also provided location tracking which was fun to watch during the trip. Thank you so much!

If I had to book again I would not use them. Yes Macimus arrived, but after using CitizenShipper more than 10 times this was the first terrible experience I had. I was under the impression that it was Pam and her husband that would be transporting him, it was two men - which my assumption is that they are drivers for her, not her actual husband, but that’s just my conspiracy. We had a minor misunderstanding when I booked with the payment (I posted it on Venmo as a service which charges them a fee instead of me) which I resolved immediately before he was picked up, but was my fault. I was told he would not be crated and would be separated from the corgi in the front seat and the dog in the crate in the trunk area and he would have the entire back row - he had half the row which he shared with a cat that was crated, which I was never informed would be on the trip. I understand picking up multiple pets but when am told he is going to have a designated area, I was upset when I found out it wasn’t true. Regardless, what really upset me was halfway through the trip the location link stopped working and when I asked for their location because I had heard from them or received photos in 28 hours, the man proceeded to fight with me that I didn’t pay for the GPS upgrade and refused to turn around and just snap a photo so I knew Mac was okay. I explained how to share the location link and he proceeded to fight with me that he wouldn’t turn off his GPS to share his location. I even did a screen recording and explained that all he had to do was swipe up and not exit the GPS, but he refused to share the link and then stopped responding to my texts. Pam herself was understanding and tentative, when I raised concerns to her, she was responsive and did get involved. I just feel like I was somewhat lied to about the details of the trip, and I was not pleased with the drivers lack of consideration or understanding to just share their location or send a photo when they say they will. So I wouldn’t say BEWARE but definitely be weary that the details of what you are told may not be what you actually get.

Lori and her daughter Kiara were amazing. I adopted Venus from Florida and needed her transported to New Jersey. I text Lori several times and then actually spoke to her. She told me how the whole process works. She put me at ease. Due to weather and traffic it took longer than expected, but Lori kept me up to date several times a day. I felt like i was an expecting grandma. When they finally got there, Venus was so happy. Thank you so much for taking such great care of my baby❤️🐶❤️🐶❤️

Sean was awesome! Fantastic communicator, great problem solver, and just a pleasant and reasonable person to deal with. He was super knowledgeable about boats and trailers. I would highly recommend Sean!

Tina did an incredible job driving my cat from Florida to New York in just two days. They were professional, kind, and kept me updated throughout the trip with messages. My cat arrived safe, calm, and well cared for. I couldn’t have asked for a better experience! Highly recommend!

Everything went perfectly, I couldn't be happier. Communication with Hayley was wonderful. She frequently gave updates with photos and Honey arrived happy and healthy after her long trip. Many thanks to Hayley for a wonderful puppy transport experience!

Ms. Pettaway was absolutely superb, and made the move for our Siamese as comfortable as possible. And all in a one-day bound. The cat had it better than me, when I followed the next day. Donna is terrific about pet care, owner care, and communications. Would employ her again, but we're done with moves. If it's not clear, Donna Pettaway is HIGHLY RECOMMENDED.

Good communication and easy process. My cats arrived safe and sound!

Vince with The Pet Chariot is the absolute best!! This was our first experience with a transporter and we couldn’t be happier. He kept us updated the entire trip with pictures and videos of our new puppy. He went above and beyond to make sure the ride was a comfortable and safe as possible. I was so impressed with his compassion and trustworthiness!!! It’s so hard these days to find someone who does what they say they’re going to do but Vince did exactly that! His rate was more than fair. His communication from beginning to end really put our mind at ease and we are so thankful to have found him!!! He is one of the good guys……. And that’s a rarity these days!

A great experience!

Allyson went above and beyond to get our little guy to us. She is extremely reliable and will communicate every step of the way. If I could give 10 stars I would!

Easy to deal with, exactly as planned. Great experience.

What a wonderful experience! My dog had the absolute best road trip with Toya! He was so happy and relaxed the whole time. Toya sent detailed videos every couple of hours and you could track her position in real time. She is very experienced and awesome to work with!

I am extremely satisfied. I’m a first time user of the transport service. The communication was top notch. Everything went as planned. Won’t hesitate to use the service of take a lead transport again. Thank you for the recommendation.