CitizenShipper Reviews:
What 75,576+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,576 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Phoenix, AZ to Sisters, OR
Johnny and Elvia were great to work with. They provided regular updates throughout the process, set a clear timeline and charged a very fair price. Our pup arrived safely and on time and we would definitely use them again.
Shipment from Sterling, VA to Culpeper, VA
Delivered broken kennel, communication was almost nonexistent, after asking them to replace the broken kennel. They blamed it on the airline. Even though they didnāt say anything on the day of the flight to anybody to let us know the airline broke the kennel and went ont o accuse this military family of being addicts and hustlers for trying to get a replacement kennel. No accountability.
Shipment from Los Angeles, CA to Kent, WA
This service deserves a 6 star review honestly. They brought my 3 Yorkies from LAX to WA and it was a dream. I knew every stepb of the way, video updates, text messages. Everything so professional and reassuring. Puppies delivered healthy and happy after they spend a week traveling from Africa. I cannot recommend this service strong enough. I will use them again and my daughter will use them when her pups arrive. Wonderful service, wonderful people.
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Shipment from Lompoc, CA to Moses Lake, WA
Sorry for the late review. Thank you for your exceptional service on delivering my Pongo. Love the updates and how he was doing. Couldnāt be happier with your service and professionalism. Tysm.
Shipment from St. Louis, MO to Tupelo, MS
Very satisfied couldnāt complain one bit was on time for pickup an for drop off kept me updated the whole way an got my dog safe an sound would highly recommend!
Shipment from New Castle, DE to Foley, AL
MIGUEL IS SO WONDERFUL!!! He was very upfront and transparent about everything. He delivered our new puppy all the way from Delaware to our home in Southern Alabama. Miguel had several other stops along the way. (Kindly adding my trip last minute to his route) The morning he picked up our puppy, he sent me a Life360 link, and I was able to follow his trip all the way to the location in Delaware where he picked up our puppy. When he picked her up, he sent me a video of her safely being put into her kennel for the long trip, also sent a picture and texted confirmation of the pickup. For the next two days, he kept me in the Life 360 circle so I could see where he was with my pet at all times, even at night, and other stops he had to make before mine. This guy can sure can drive and cover some ground in just a couple days! He went all along the east coast, down into Florida, looping around to Tampa, before coming back up again to the Alabama Gulf Coast to bring my new puppy home to me, all in 2 days. The morning of his trip to my house, I got a video update of the puppy eating to show me she was still doing ok. It was truly a huge comfort to be kept on live GPS 24/7 from the moment he was on his way to pick up our puppy, to the moment he handed her to me 2 days later. Also getting the video and picture updates was definitely an extra reassurance. I'm sure it wasn't easy dealing with a whiny 8 week old puppy for 2 days, and I appreciate the care he gave her. We will be using him again if we ever need to, and will be recommending PetWay to anyone who needs pet transportation.
Shipment from Bell Canyon, CA to Chapel Hill, NC
Aaron at Fast and Furriest Transport is nothing short of amazing! We were moving across country and I was very nervous about sending my dog with someone we didnāt know although he had excellent reviews. He was very communicative before and during the process which put my mind at ease. What about my neurotic dog who is scared of everything and is very hesitant around new people? Well, she hopped into the car and never looked back! I received videos and pictures throughout and she was living her best life. Best of all he got her to us a day early!! I would 100% use Fast & Furriest Transport again!!
Shipment from Maryland, MD to Buckeye, AZ
Shawn and Breona were absolutely amazing during the entire process! We were in constant communication and they were so patient with me as my flight times kept changing! Once they picked up Zuma I was sent updates daily š they treated Zuma as if he was their own! I am so so thankful for them! 100% recommend PetTasker and their team! Will reach out to them again if we need a transport in the future!!
Shipment from Honolulu, HI to Pensacola, FL
Tricia was amazing! She transported both our labradoodles from Oahu to Florida. She picked them up at our front door in Hawaii and delivered to our new home in Florida without a hitch. She sent pics and updates the whole time. She was amazing with our babies and I would highly recommend her to friends and family. Thank you Tricia, you were so kind and sweet with our family. We are very grateful for you!
Shipment from Colorado Springs, CO to Gillette, WY
Great job! Would book again.
Shipment from Redding, CA to Los Angeles, CA
SCAM!! DO NOT BOOK!! She asked me for a separate deposit via cash app, acted like she was on the way to get my cat and never showed up! From the jump, I knew it was very fishy, obviously given the other reviews and the number of being out of service.... But I still tried to give her a chance and that was a huge mistake. She never sent any updates, never shared her location, and I asked five times to give me the details of her trip and she never told me where she was going. She only sent me her fake eta to pick up my cat. Still have never heard back, citizenshipper is investigating her for fraud. Unfortunately citizenshipper does NOT have a way of verifying who you're actually talking to no reassurances and if they're actually gonna steal your animal or your items and if it's actually the person who verified their identity on here picking up your valuable things there's no ID checks when the ride starts. There's no QR codes nothing. DO NOT BOOK
Shipment from Minneapolis, MN to Houston, TX
Lacey and Larry were AMAZING!! They bid on my request with less than 12 hours of notice, arrived punctually, updated me frequently, and took great care of my baby. I received many pictures and videos along the way. They really went above and beyond. Finding gas stations with a fenced, grassy area for him to relieve himself, played with and loved on him constantly, and even gave him a bath after noticing him get itchy from being in the grass so much. I would definitely trust them again!
Shipment from Ypsilanti, MI to Waseca, MN
Good communication and was able to do it sooner than anticipated
Shipment from Cliffside Park, NJ to Fort Lauderdale, FL
Very satisfied. Great communication throughout the trip.
Shipment from Tacoma, WA to New Orleans, LA
Crystal was absolutely incredible from start to finish. My plans changed, and she was so flexible and accommodating every step of the way. She made what could have been a really stressful experience feel easy. What stood out most was how much she genuinely cared about my dog Ripley. It never felt like he was just another pet she was transporting, she took the time to get to know her, kept me updated throughout the trip, and it was obvious they developed a real bond. Knowing she was comfortable, loved on, and in such good hands gave me complete peace of mind. If youāre on the fence about trusting someone with your pet, donāt be. Iād trust Crystal with Ripley again in a heartbeat. She went above and beyond, and I canāt recommend her highly enough.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,576+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.