CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Absolutely awesome! We were worried because we've never used a transport but we went out on a limb and i appreciate ya'll. They were quick with daily updates. Even when They were delayed, communication was impeccable. If we ever need to move our babies again, i know who to call.

Higgies Transport was great! On time, professional, very reasonably priced and took great care of transporting Maya safely & comfortably. We recieved multiple daily updates & photos along the way. Our rescue, SPOT, highly reccomends them!

Drew was great! Very pleasant & took good care of my dog. He communicated the whole time & sent me pictures.. I definitely recommend Drew @ Animal House !

Gigi was absolutely amazing!! This was our first time ever doing something like this so we were quite nervous, but Gigi made us feel so comfortable and from the moment we met her we knew our dog was in such great hands. He just jumped right in!! Highly recommend Gigi for any pet transport needs and we are so thankful that she took such good care of our pup. Thank you so much Gigi!!

Lori was excellent! A great communicator and my pup arrived safely and happy.

I'm thrilled to share my outstanding experience with Shake A Leg Transport LLC! Initially I had booked with another transport company that unfortunately got into a car accident just a week before my transport date, I was left feeling desperate and extremely stressed. My dog RZA, a lovable pitbull x basenji mix, was supposed to travel from Mesa, AZ to Norfolk, VA, and I needed a reliable and trustworthy company to take care of her.That's when I discovered Shake A Leg Transport LLC on Citizen Shipper. What caught my attention was their excellent reviews, transparency, and comprehensive services. Booking with them was a breeze - the process was easy, friendly, and straightforward. The contract was thorough, leaving no room for surprises, and their prompt communication put my mind at ease.Throughout the transport, I received regular updates, complete with videos of RZA, which was a huge relief. Their van was exactly as described, equipped with everything my dog needed for a comfortable and safe journey. The team was friendly, professional, and clearly passionate about what they do. They arrived with RZA right on schedule, and I was impressed by their attention to detail and care. I'm so grateful to have found Shake A Leg LLC, and I highly recommend them to anyone looking for a reliable and compassionate pet transport company. Please support these amazing folks - they truly deserve it! I've already recommended them to my friends and family, and I wouldn't hesitate to use their services again in the future. Five stars isn't enough - they deserve a big hug and a huge thank you! - Rose

Nichole was fantastic! I really appreciate thje fantastic communication. She sent sent photos of the pups along the journey and arrived exactly on time for pickup and drop off. Pups arrived calm and happy. Highly recommend!

Highly recommend 4k Animal Transport. Professional and responsive. Most importantly treated my dog well over a 2 day road trip.

We couldn’t be happier with our experience with Joe from Mastiff Mayhem! From the moment we decided to bring our new pup home, Joe went above and beyond to make the process smooth and stress-free. He was an excellent communicator, keeping us updated every step of the way with messages and pictures during his drive from Texas. It was clear that Joe genuinely cares about the pups he transports—our little guy arrived happy, healthy, and clearly well cared for. Joe’s dedication and professionalism made the experience so much better than we could have hoped for. We’re incredibly grateful for his efforts and would highly recommend him to anyone looking for a caring and trustworthy transporter. Thank you, Joe!

I was extremely satisfied with the service we received. My son has MS that has progressed quickly and he isn't able to care for his Great Pryenees right now. This meant that his beloved Gus needed to travel from California to Georgia to stay with me for a while. Gus is a very special dog that is deeply loved so this was a big event for us. Gus was happy and smiling in all the pics and videos we received. Upon arrival the driver was smiling and happy with praise for our Gus. Gus struggles with separation anxiety and the driver acknowledged his difficulties and took Gus with him if he had to leave the van. I highly recommend and will definitely use them again when it's time for Gus to make the move back home to California. If I could give ten stars I would!

Karen made our golden retriever’s journey to us absolutely seamless. She constantly communicated with us and sent us adorable photos of Simba. Highly recommend and would book her again! :)

We entrusted this man with three healthy, active dogs, and got back one nervous wreck and two starved and sick dogs who are being treated by an emergency vet the last two days and continuing. One is having seizures and is hardly responsive. The other is hardly moving and having labored breathing and won't eat. Chris took our three dogs in Vancouver, WA January 10. He said he would keep our dogs on his property for a day because he had one other dog to deliver in Colorado, and the rest of the trip would be just our three dogs. His pitch was that his vehicle had "5 active climate controlled zones with potty breaks every 4 hours. Every 8 hours is a meal break, and on long hauls, the driver stops every 10 to 12 hours, and they rest for 8 hours of downtime to keep them fresh and alert... We also provide real-time gps tracking to you so that you can check us on our route and see where your furry friend is." We had very little communication from Chris during transit. He checked in via text once, early on, with a few photos of only two of our dogs and no further details. There was no GPS tracking. He would not tell us where he was, and his pictures came with metadata removed. As the day of delivery approached, I reached out to Chris via text and was assured "everything is going well." He gave an ETA of 3-4 pm the morning of. He didn't pull up into our driveway until past 4:30 pm. When they arrived, our dogs were extremely dehydrated, wet, and shivering. Chris asked if one of my dogs was blind, a RIDICULOUS question, and claimed that she tripped during a walk and scraped her leg. This dog, that I had to lift and carry to our home because she was hardly able to stand up, weighed 40 pounds when we entrusted her to Chris. She was weighed at the vet as 29 pounds just 9 days later. All three of our dogs were wet, stressed, and disheveled. It is clear to me now that they were hosed off in the freezing weather just before Chris delivered them to us, to disguise the filth they'd been living in for the last week. The "scrape" Chris talked about was urine burns. She had lost all fur on her belly, and had sores all over her stomach and feet. Chris couldn't leave quickly enough. My wife had to chase him down to give him a tip. I was inside, taking care of our shivering, wet dog. At the time, we had no idea how bad the situation was. We failed to see how seriously sick our dogs were, possibly due to shock. He and his accomplice accepted the money from my wife, no apologies or explanations offered. Looking over the recent reviews left the past few days, it is evident that Chris took a long detour down to California and across Texas to pick up more rides and earn more money, hence hiding his whereabouts and having no time to properly care for our dogs. There was a cat in the van when he dropped off our dogs, and a corgi, presumably his, sitting in the lap of his passenger, comfortable as can be. The emergency vet said seeing both dogs display neurological symptoms told her that our dogs had ingested some sort of toxin. They have been there since Sunday night and still aren’t fit to come home. Our vet bill is $12,000 and counting. Why did this man allow our dogs to suffer for more than a week without telling us? If the dogs got into something, why didn't he stop at a vet? How could he do this, and make up a lie about our dog tripping to cover up his neglect and mistreatment of her? I want to stop short of making further guesses and assumptions, but I have a strong suspicion that awful things were done or allowed to happen to our dogs. The reviewer before me was too kind with two stars and hesitation to put Chris out of business. He should not be entrusted with anyone's pet.

Kristin and Michael were amazing! So communicative and professional. I knew my kitties were in good hands from the moment I handed them off. Due to issues with my movers Kristin offered to board my 2 kitties until after I got settled. Such an amazing and kind thing to do during such a hectic time. After nearly 2 weeks I picked them up in Houston and they are adapting to their new home well. I highly recommend Gentle Hands Pet Transport. They truly are the best!

I'm not usually one to review, but after thinking it over, I know as a dog owner, I wanted as much information as I could get before using a pet transport service. Zoomies was a fairly responsive father/son team initially, that transported my dog from NC to OR. They offered a great price and were timely upon pickup. From there, I was the one who mostly reached out for location/updates. I have some reservations over their potty/break/feeding schedule, as I received my dog covered in her own urine and jumping out of the vehicle so fast to relieve herself, she didn't even notice me. Her food bag for the journey was still half full with all of the bones and treats intact. She is fairly anxious, but it took 4 days for her to decompress from this. To be honest, Chris and his son seemed utterly exhausted, which leads me to believe they were not taking proper rest time. I do not say any of this to hurt business but a little more professionalism would've gone a long way for me. At the end of the day, my dog is here safely. A pet transport service is a better choice for shorter distances in my opinion.

Laura was great, really appreciated her being so helpful, responsive, diligent and reasonably priced. She stayed in contact and sent pictures throughout the journey to keep us updated. Would definitely recommend her to friends and family.