CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

If I could give zero stars, I would. I paid the booking fee to citizen shipper, then paid the deposit directly to Jason on the projected day of pickup. On the pick up date, the evening rolled around and I messaged him asking where the driver was. He said he couldn’t get ahold of the driver.. hours later after I repeatedly asked for updates, he finally said the driver got into a wreck and would have to reschedule. I didn’t hear anything for days, when I reached out again a couple of days later he said he was busy with his family as his daughter had a miscarriage.. I was trying to be understanding but didn’t see how his family’s situation affected the drivers schedule.. also, a wreck and then a miscarriage..?! Yeah, Ok.. The next day after insisting some type of communication on a new pick up date, he kept coming up with excuses until we threatened to cancel the shipment. After saying we were going to cancel, that very hour he sent an actual shipment log with a pick up date for the next day. Ok, again, why was this not provided until we threatened to cancel?? The late afternoon rolled around without any word from Jason or the driver. I called multiple times without an answer or response. Finally Jason said his driver was at an auction, so presumably wasn’t going to make it again on his promised date AGAIN. We decided at that point to cancel for sure. I communicated this to him and he refused to acknowledge our cancellation. He just kept telling me not to cancel and to be more understanding, as though I hadn’t been for the entire week through multiple incidents already. As of now, I have asked him 6 times to refund my deposit and he has ignored every request. I have also asked citizen shipper to help with the refund of my deposit but that hasn’t happened. Citizen shipper needs to remove accounts that take advantage of people in this way because it only makes them look terrible and hurts their business as well. Do not book with this man unless you just want to donate your hard earned money to a scam artist. Very disappointed with his business practices, completely unprofessional.

Fantastic service, smooth and efficient!

Maykel's partner delivered my mom's new 9 week old Yorkie puppy, Ruby! Excellent service, sent pictures the whole way, and kept up on the group chat! Reasonable pricing as well, would book again😊

Denny was awesome. He transported our golden doodle from Southern California to Florida. He sent text and photos daily. Denny was professional and very good with our dog. It was a great transport for both dog and family. I’d book with him against in a second!

Very good transporter. Picked my vehicle up in ohio and delivered it to florida. Gave a good price and we had no issues. what more can you ask for. Thank You again.

Robert was very kind and professional. Great with the dogs and kept his promised schedule !

Joe did a great job! Timely and very good communications. Would highly recommend his services. Thanks Joe! Looking forward to working with you in the future.

Tricia was AMAZING!! Once we locked in with her the communication and planning for Bear’s venture was outstanding. This was Bears first “trip” like this and Tricia made it totally stress free, both for Bear and for us. I would highly recommend!!

I was very satisfied with the Citizen Shipper service. Jeffrey Poland was phenomenal. He not only explained the entire process to me very clearly, he informed me of things that I wasn’t even aware I should have considered. Jeffrey kept me posted during the entire commute. He provided pictures, videos and rest stop itinerary. All with a very pleasant and professional demeanor. If you are looking for someone you can count on and count on the safety of your precious furry family, I would strongly recommend Jeffrey Poland. Please, do not only consider cost. Consider what your pets are really worth to you(I’d say priceless)! Thank you Jeffrey Poland!! And, thank you Citizen Shipper.

Nice couple with a clean car. Allowed my old pup to travel without a crate (per my request). Very quick response time for a last minute request. Picked up and dropped off as scheduled and kept in touch along the way.

Very communicative! I had a great experience and would definitely recommend using Noble Pets Transport.

Susan was fantastic! She drove our dog from Washington State to Texas and took great care of him! We will be using Susan for future transports! Thanks Susan!

AMAZING!!! Due to my daughter getting sick, we needed to transport her cat from CA to OR. As a mom I have been worrying about so many things but I didn’t need to worry about the cat with Hunter and Skoot Pet Transport taking care of the details. The communication was timely and proactive, he was very punctual at pickup and drop off, and his van with a large crate for Binx to move around in was perfect. He was attentive to Binx’s litter box needs and kept an eye on whether he was eating and drinking. I would 1000% use this service again and highly recommend him to anyone needing to move a pet. Thank you Hunter for making a trying time a little less trying. Binx and my daughter are so happy to be reunited!

J&K Transports truly provided exceptional service! Katrina provided detailed communication along with instruction even before the journey had begun. Katrina provided pictures and video of our beautiful puppy and made sure she was comfortable and well taken care of throughout the long journey. We could not be more grateful for the amazing care and love shown to our baby lab, Coco. She is now home safe and as happy as can be! J&K Transports are top notch in professionalism and genuine kindness! We cannot thank you enough!!

The best customer experience I have ever had Professional great communication and best price. Would give 10 stars if I could