CitizenShipper Reviews:
What 77,059+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 77,059 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Pahrump, NV to Cottage Grove, OR
Emi was more than caring with handling my rowdy crew (10 babies). She did multiple check-ins and included pictures and updates on where they were along the route. I suspect I’m in trouble because of the VIP treatment they received and will now be expecting the same or better quality from me (lol). I would absolutely recommend her if your babies need to be transported anywhere.
Shipment from Portland, OR to San Diego, CA
Great communication, great rapport with dogs, I would absolutely hire Kevin for any future pet transportation needs. Earned every penny and then some.
Shipment from Chillicothe, OH to Coatesville, PA
The driver has seen do patient and super friendly. I just know she will be the best delivery person I could of ask for
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Shipment from McClure, PA to Sturbridge, MA
I 100% recommend Melody! She was incredibly responsive, helpful, and supportive throughout the entire process of bringing our little fur baby home. She made everything so easy and gave us peace of mind every step of the way. I promise you will not be disappointed! The service and offer you receive from Melody are truly the best you can ask for. Our overall experience was 1,000,000% amazing! ❤️ Thanks to Melody, our sweet puppy arrived safe and sound, and we couldn’t be happier! 🐶💕 We are so grateful for all her help and highly recommend her to anyone looking to bring home their new fur baby!
Shipment from Eastsound, WA to Carpinteria, CA
Very easy to communicate with and our dog loved her
Shipment from Fairfield, CA to Cherry Hill Township, NJ
Tina was great! Quick to respond, easy to work with, and very caring. I could tell she really was worried about my dog's happiness and getting her to us both safely and quickly. Really happy to have found her!
Shipment from Pocatello, ID to Omaha, NE
We had a wonderful experience with this puppy transporter! Tammy was professional, reliable, and incredibly caring throughout the entire journey. Communication was excellent, and I always felt reassured knowing my puppy was in good hands. My pup arrived happy, healthy, and well cared for. You can truly tell that they love animals and take their responsibility seriously. I highly recommend them to anyone looking for a safe, dependable, and caring puppy transportation service.
Shipment from Phoenix, AZ to Miami, FL
Unfortunately, I cannot recommend this transporter based on my experience. These are rescue dogs who have been in our care for more than six months. They had already been through a lot after being abandoned and spending time on the streets, and they were finally traveling to Miami to begin their lives with their new adoptive families. Before the booking, I clearly explained that one dog is friendly and playful and the other is more timid (and can become nervous in unfamiliar situations). She was aware of this from the beginning, accepted the booking, communicated with me beforehand, and ultimately traveled to the pickup location. I also want to be fair and acknowledge that the person preparing the dogs may have made a mistake by not having both dogs completely ready before the transporter arrived. There were several things happening at the same time, and it is possible that the situation became stressful or that the person preparing the dogs also became nervous. I can understand that. However, I do not believe that this justifies the way the situation was handled afterward. When she arrived, the dogs became nervous while they were putting their harnesses on. The process took approximately 15 minutes. There was no biting or aggressive incident. Despite this, she appeared very rushed and upset and decided to leave. She later stated that she does not transport dogs that bite, even though neither dog bit or displayed the behavior she described, they are big, yes , aggressive no! What is especially disappointing is that she did not properly communicate to the person who was preparing the dogs before leaving. Instead, she left shortly afterward and canceled the transportation, sending me a message. When I later tried to calmly clarify what had happened, her communication was not kind or understanding, and she firmly refused to reconsider or refund the $600 deposit, despite the transportation never taking place. I understand that she traveled to the pickup location and spent time and money on gas. I would have understood a reasonable charge for those expenses. However, keeping the entire $600 for a service that was never provided does not seem fair. I also believe that transporting animals requires patience, dedication, understanding, and genuine care, especially when working with rescue dogs who have already experienced difficult circumstances. In my opinion, this type of work requires more than simply appearing friendly with animals in photos on a business page. When you choose to transport animals, patience and compassion should be part of the job, particularly when a dog becomes nervous during a stressful transition. She is free to explain the situation from her perspective and say whatever she believes supports her side. However, the security camera and the photos and evidence we have tell a different story and speak for themselves. As additional evidence, today one of the dogs actually the more timid one is traveling to Miami with another transporter. He is traveling calmly and comfortably, without even being in a crate, which further demonstrates that the behavior described during this experience was not representative of his normal temperament. These dogs have been waiting for more than six months for the opportunity to leave their difficult past behind and reach their new families. It was extremely disappointing to see the transportation end this way, especially when no aggressive incident actually occurred. Based on this experience, I would not use this transporter and cannot recommend her for pet transportation.
Shipment from Oswego, IL to Visalia, CA
I was so happy with the service provide. He took excellent care of our dog Jordyn. She even arrived earlier than was expected. I would recommend them to anyone.
Shipment from Phoenix, AZ to Grand Rapids, MI
Very professional and accommodating. Treated my dog as her own. Highly recommended.
Shipment from Phoenix, AZ to Agricola, MS
Fast, reliable and communicative.
Shipment from Fort Madison, IA to Dennis, MA
Being so new to this I was nervous, but Melissa was so professional, communicated, and obviously LOVES the animals. My 7-pound corgi puppy arrived and was not anxious and clearly loved being held by Melissa. So appreciate the service she provides and would love to have her for any future needs and recommend her wholeheartedly!
Shipment from Lithonia, GA to Keystone, CO
They got all my items to me safe and sound! They also helped load and unload all my items. My plants and paintings were handled with great care. Thank you!
Shipment from Damascus, OR to Rock Hill, SC
They were wonderful. They communicated well, sent updates, and always replied to my messages. Our Cavalier King Charles arrived happy, safe and sound!
Shipment from Monterey Park, CA to Sugar Land, TX
Great service and wonderful lady.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 77,059+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.