CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Everything went smooth and driver Scott was pleasant. Easy to deal with...Thanks.
If I could give more than 5 stars I would. Tina was incredibly communicative, kind, and professional. I was a bit nervous letting my cats out of my sight, especially for their first plane ride, and there's no one I would trust more than Tina. She expertly handled two cats on three different flights. I would recommend her services to anyone and definitely use them again myself should I ever need to.
Super positive experience. The puppy arrived happy and energetic after a 1200-mile drive. Very professional and provided updates all along the drive. GPS tracking was a big help! Thank you
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Catrina was wonderful! Took good care of my little man and made kept me informed about his trip!
Our experience was great. Driver communication was great. Price was good and we received our tiny yorkie safe, sound and in good spirits.
Gigi was wonderful! Communication was very prompt and consistent. She really loved animals. We felt very comfortable leaving our pup in her hands!
Excellent personalized service - door to door!
James and his wife were absolutely amazing! Wonderful communication through this whole process that was new to me! I was able to follow my boy's journey with him over an app. Will DEFINITELY be working with him again! If you're looking for someone trustworthy and loves animals, you found the team!
Kerry and Axle were the best! Highly recommend. Great communication the whole ride with lots of picture updates of our beagle! We were very thankful to have found someone so trustworthy to haul our puppy over multiple states. As a first time Citizen Shipper user I wasn’t sure what to expect and I’m grateful we found them, thanks Kerry and Axle!
Great communication and got Hogo back to us safely. We will always be grateful for Furry Angels Express and Jose!
Decent reply time, cancelled on me though but was nice about it.
I recently had the pleasure of using PetPortals to transport my 9-year-old Akita mix, Megaa, from New York to Las Vegas, and I couldn’t be more impressed with the service we received. Megaa suffers from extreme anxiety, especially during car rides, so I was understandably nervous about how he would handle such a long journey. However, PetPortals and our driver, Jeffrey, went above and beyond to ensure Megaa’s comfort and well-being every step of the way. From the start, Jeffrey was incredibly communicative, sending frequent photo and video updates of Megaa during the trip. It was so reassuring to see him doing well and in good hands. Jeffrey was not only professional but also genuinely caring, and it was clear that he has a deep respect and love for the animals he transports. What really stood out was Jeffrey’s proactive approach to Megaa’s anxiety. When he noticed signs of distress, he didn’t hesitate to reach out to his on-call vet to get guidance on how to manage his symptoms. This level of attentiveness and care truly exceeded my expectations and gave me peace of mind throughout the entire process. Thanks to Jeffrey, Megaa’s journey was as smooth and stress-free as possible. I’m so grateful for Jeffrey's dedication and the personalized care he provided. If you’re looking for a pet transport service that treats your fur baby like family, I highly recommend PetPortals. Megaa and I are both incredibly thankful!
🌟🌟🌟🌟🌟 I cannot say enough good things about Dee and Gail! They recently transported my chihuahua, Ruby, and exceeded all expectations. From start to finish, their team was professional, quick, and incredibly reliable. They treated Ruby with the utmost care and kindness, which immediately put my mind at ease. What really stood out was their thoughtful communication throughout the process—they even sent pictures of Ruby along the way! It was so comforting to see how happy and well cared for she was during the trip. The service was friendly, efficient, and stress-free for both me and Ruby. I would absolutely recommend them to anyone needing pet transportation, and I will 100% be using them again in the future. Thank you for taking such great care of my fur baby! 🐾❤️
Haley was phenomenal! She sent multiple updates and photos daily. Kept us up to date on her progress and was right on schedule. She took such good care of our Husky Roland. Can’t say enough positive things!!!!
Great experience! Anton was very punctual and professional. His vehicle was clean and supported the transportation needs. I would highly recommend and use him again! Great job! Thank you!