Sam T

From the initial contact to the final delivery, everything was smooth and professional. Throughout the trip, Sam sent short videos to keep me updated on my dog's progress, which gave me a lot of peace of mind. He arrived on time, and my dog looked happy and comfortable the entire journey. The level of care and attention Sam provided was outstanding. If you want to be confident that your pet will not only arrive safely but also receive the same love, care, and attention you would give them yourself, I highly recommend Sam.

I’m so grateful for the excellent care Sam provided in transporting my cats, Henry and Mimi, on their 1,300-mile journey from Florida to Connecticut. Sam was professional, dependable, and clearly cared about keeping them safe and comfortable throughout the trip. Communication was excellent, and I appreciated the updates and peace of mind knowing they were in good hands. I would confidently recommend this service to anyone needing compassionate and reliable pet transport.

Sam was excellent! My puppy came In excellent condition. Sam communicated and sent pictures along the way. He was on time and always in touch.

Sam is an extraordinary person. He went beyond what we were expected during this trip from Seattle to Phoenix with our dog. I couldn’t imagine something like this ever. He sends picture and videos regularly, shared the location with us and took care of everything. He is very nice and a real gentleman. 5/5 is not enough for him and what he did. Very satisfied about this experience

Here's a polished rewrite: My puppy, Chopper, a chocolate Husky, was stuck in a shelter while I was deployed and unable to retrieve him myself. Mr. Sam assured me that he could get Chopper out of the shelter and safely transport him back to Ohio until my deployment was complete. He provided tremendous peace of mind throughout the entire process by maintaining consistent communication, sending regular updates and videos, and keeping me informed every step of the way. Mr. Sam stayed on schedule and made sure Chopper was comfortable and well cared for during the entire journey. I am incredibly grateful for his professionalism, reliability, and genuine care for Chopper!

Sam was absolutely incredible!!!!!! I don't leave reviews, but this one deserves every inch of it. From 30 minutes after he left, he was sending real time phones with GPS location on it, custom videos throughout the trip and my dog "aka my best friend" arrived flawlessly on-time and happy. Sam was absolutely wonderful

Sam went above and beyond to make sure our dog and we as owners felt super comfortable with the process! He was amazing highly recommend to anyone!

Sam was absolutely amazing throughout my dog Blu’s journey! He kept me updated the entire time with pictures, videos, and messages, which gave me so much peace of mind during a stressful move. Blu can be very cautious and slow to trust new people, so I was nervous about the trip, but he really warmed up to Sam and was clearly comfortable in his care. That meant everything to me. Sam was professional, kind, communicative, and truly cared about Blu’s wellbeing every step of the way. I’m so grateful for the care and attention he provided and would absolutely recommend him to anyone needing pet transportation!

Using Sam to help transport our father’s dog from Minneapolis to San Diego was the first time we had ever used a Citizen Shipper service, so we really didn’t know what to expect. We submitted our request and, within just a few hours, had several strong options to choose from. After reviewing everyone carefully, we decided on Sam because of his outstanding reviews — and we are so glad we did. We were definitely a little nervous since this was our first experience doing something like this, but the moment Sam arrived, we immediately felt at ease. His vehicle was spotless and set up like the “doggy Four Seasons” inside — you could instantly tell he truly cares about the animals he transports. We had trackers on Loki, so we always knew where they were, but Sam went above and beyond with communication. At every stop, we received updates, pictures, and even a really great video. It brought us so much joy watching Loki’s great adventure as he made his way quickly from Minneapolis to San Diego. Communication was effortless the entire trip. We always felt informed, connected, and reassured. Most importantly, it genuinely felt like Sam loved and cared for our dog just as much as we do. Thank you, Sam. If we could give you more stars, we absolutely would.

Sam was wonderful. Great communication, great photos, and a fast safe delivery for our two dogs. I will definitely recommend booking Sam to transport your dogs.