Hayley's VIPaws Express LLC

Hayley's VIPaws Express LLC

★5.0 • 548 Shipments

10 reviews • Since November 2020

About

Hello! I am Hayley and I'm a huge animal lover and have 2 of my own fur babies! I choose quality pet transport over quantity!! We specialize in long distance cross country transport. Having just a few pets at a time significantly reduces the amount of stress especially for those anxious pets. I am proud to continue proving nothing but a safe and stress free trip for your pets. I never outsource your pets to another company so your driver will always be myself or Niki doing a private or semi private ride or one of my fabulous USDA licensed drivers Collin or Rhent (brothers) who travel with usually up to only 4 pets at a time for a more budget friendly and fast trip. We have well over a million amazing miles combined and have years of experience working with all kinds of animals! Your fur babies will have our full attention and get lots of love along the way as we treat them just as we treat our own pets. We only stop at fun clean spots to walk and have a no paws on the ground policy for puppies 16 weeks and younger. We love road trips so your pet will be well taken care of with plenty of love, walks, treats and toys on their trip home. Your pets health and safety are our number one priority and we work hard to ensure a 5 STAR PAWSOME EXPERIENCE for both you and your pet. My standards are high but for good reason. If your pet is traveling on one of our shared ride trips they will be traveling in a XL large comfy crate for the trip. This provides an extra level of safety for your pet especially on a long trips when we occasionally go through severe weather conditions on the road. It also prevents them from jumping around the vehicle while we are trying to drive and also eliminates the chance of accidentally unlocking doors or Windows and preventing potential escapees as well as keeps your pet safe if there is ever an accident. All our vehicles are climate controlled at all times for everyone's comfort and we are all non smokers as well. Since we are fully insured and USDA Licensed, puppies MUST be 8 weeks of age at the time of pick up and a health certificate is required. The health certificate from your vet states that the puppy is UTD with shots and is well and healthy enough for travel and is valid for 10 days. I stay at pet friendly hotels when I am doing solo trips. If I'm delayed and trying to make up time, i'll stay over at a safe travel stop and get some rest. My drivers typically offer faster service and will stop over at a safe travel center and get some rest. We are punctual and reliable and always do our best to get your pet home to you safely, healthy and on time. Please keep in mind that if we experience bad or dangerous weather situations we will stop driving and wait out the storm or re route and go around the storm so this may cause a delay. If there is a hurricane, tornado or flooding or other dangerous weather conditions, some trips may have to be rescheduled and we will do our best to get your pet on the next available spot or as soon as safely possible. Unfortunately Mother Nature always has the upper hand. We do keep you updated along our trip with photos and texts and let you know how your fur- baby is doing when we stop for potty breaks, and gas which is usually every 3 to 4 hours. You can also see lots of additional photos of our journeys on some popular social media platforms. We accept payment in two parts. Sixty percent of the fee is payable upfront upon signing of driver agreement via Venmo, Cashapp, Zelle or Quickbooks Inoice for Credit/Debit Card payments or COD and the balance is due at the time of delivery. Please note, Citizenshipper does charge their own separate booking fee upon booking. We have no extra or hidden fees. PLEASE CONFIRM WITH US BEFORE BOOKING SO WE CAN CONFIRM DATES AND AVAILABILITY. Sometimes, unforeseen factors such as weather, hurricanes, traffic, accidents, road closures, construction, vehicle maintenance or breakdowns and pet care may affect transport times, dates and routes. Some flexibility with the pickup and drop off times and dates is necessary. Thank you for taking the time to learn more about us and our services and we look forward to bringing your furry pals on an awesome and safe road trip! Again your pets health and safety are our number one priority and should be yours too! DISCLAIMER: We are NOT affiliated with nor do we partner or work with any other companies or drivers on this platform as they will often say they do. There are companies that will say they partner with us to make themselves look better but I can assure you we do not outsource to any other companies so it will always be myself, Niki, Rhent or Colin as your driver. If another company or driver says that they do partner with us or work with us please let us know as I have already reported several to Citizenshiper. They will also often act as a "Broker" and outsource to other companies and drivers who are not vetted and background checked by Citizenshiper so you won't have any idea what conditions your beloved fur babies are traveling in so always make sure to ask who will be your driver and how many pets are traveling. When booking our services you agree to the terms and conditions in our profile. Thanks for considering us and safe travels!

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Customer Reviews

Camille

3 days ago

Haley and her team made this experience so easy for me and my pup. Niki was amazing and kept me updated every step of the way. Major thanks for taking care of my baby and getting her to me safely. I would absolutely use their service again and would recommend them to anyone.

Shannin

2 days ago

Oh my goodness I’m totally satisfied with the care of my Sugar baby. Hayley did an amazing job and she keep me informed from beginning to end of her service. I would recommend 100/100! He love for animals and her professionalism are top notch! She’s a joy and true blessing!!!

Brendan

1 week ago

An incredible experience. Amazing communication across the entire country. We are so happy that we used Hayley. No other words, other than perfect.

MICAH

3 weeks ago

The fact that Hayley drove from Vegas to St. Louis in 2 days to deliver my bulldogs is amazing. The pictures along the way on trip showing how they are doing was great. If I have to transport again, I will always use her!

anthony

6 days ago

I was so nervous trusting anyone with transporting my beloved Maine Coon cat Oskar. I made the right choice choosing Haley. She was kind and caring with Oskar. She updated me regularly, and sent me photos of Oskar daily. I wouldn't hesitate to highly recommend her with your precious pets transportation needs. Thank you, Haley. Anthony

William

1 month ago

She treated our puppy amazingly our puppy seemed to be very happy with her. I couldn't have asked for better service

Brandy

3 weeks ago

Hayley and Nikki were a joy to work with. We were so overwhelmed with all the bids we received, but the reviews for Hayley and VIPaws won us over. The level of communication definitely put us at ease and allowed us some comfort in knowing our pups were in very good hands. I reached out often with SO many questions and every email and text was met with a kind, courteous, and VERY prompt response. Our FIVE dogs were traveling from TX to Upstate NY. I was so shocked in how quickly they made the trip. The communication along the way was so helpful knowing our pups were doing great and how long it would be before we had them in hand. I truly can't say enough. This was a very stressful decision to send our babies with strangers across the Country, but everything from start to finish really put us at ease knowing they were in such amazing hands. THANK YOU Hayley and Nikki. :)

Mei

2 weeks ago

Hayley was amazing. My furry buddy was delivered to us safe and sound. Hayley kept us updated the whole way, interacted on how our buddy was doing, and made sure they stopped at grassy patches, and parks. I am so impressed with her level of service and her care and kindness to our little buddies. I would recommend Hayley to anybody who would like first-class high-touch care during transportation.

Charlie

1 month ago

Hayley was great. She walked and played with my dog and sent updates (and pictures!) frequently. It was a long trip (2.5 days) but it went off without a hitch and my pup loved her!

Sara

1 month ago

Hayley was amazing! She transported my 12 yo Boston and 4 yo Cur across the country. Before I even picked up my phone to ask how they were Hayley was already sending updates and photos - she really put this crazy dog mama at ease! When the boys arrived, they were as happy as can be. 10/10 Thank you so much, Hayley

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