Hayley's VIPaws Express LLC

Hayley's VIPaws Express LLC

★5.0 • 667 Shipments

10 reviews • Since November 2020

About

Hello! And thank you for taking the time to learn about who we are. With us your pets are treated as if they are our own - just like family. We choose quality pet transport over quantity!! We specialize in long distance cross country transport and having no more than 4 pets at a time (unless more from the same family) significantly reduces the amount of stress especially for those anxious travelers. I am proud to continue providing nothing but a loving, safe and stress free experience for both you and your pets. I never outsource your pets to another company so your driver will always be myself or Kristen doing mostly private or semi private rides. We also do shared transports where we only take up to 4 pets at a time for a more budget friendly and fast trip with my two other amazing drivers. We are all USDA licensed which is legally required by federal law to transport an animal over state lines. We have well over a million amazing safe miles combined in all kinds of crazy weather conditions and have years of experience working with all kinds of animals. We only stop at fun clean spots for potty breaks and have a no paws on the ground policy for puppies 16 weeks and younger. We love road trips so your pet will be well taken care of with plenty of love, walks, treats and toys on their trip home. Your pets health and safety are our number one priority and we work hard to ensure a 5 STAR PAWSOME EXPERIENCE for both you and your pet. My standards are high but for good reason. If your pet is traveling on one of our shared ride trips they will be traveling in a XL large comfy crate for the trip. This provides an extra level of safety for your pet especially on a long trips when we occasionally go through severe weather conditions on the road. It also prevents them from jumping around the vehicle and also eliminates the chance of accidentally unlocking doors or Windows and preventing potential escapees and keeps your pet safe if there is ever an accident. All our vehicles are climate controlled at all times for everyone's comfort and we are all non smokers as well. Since we are fully insured and USDA Licensed, puppies MUST be 8 weeks of age at the time of pick up and a health certificate is required. The health certificate from your vet states that the puppy is UTD with shots and is well and healthy enough for travel and is valid for 10 days. I stay at pet friendly hotels when I am doing solo trips. If I'm delayed and trying to make up time, i'll stay over at a safe travel stop and get some rest. My drivers typically offer faster service and will stop over at a safe travel center and get some rest. We are punctual and reliable and always do our best to get your pet home to you safely, healthy and on time. Please keep in mind that if we experience bad or dangerous weather situations we will stop driving and wait out the storm or re route and go around the storm so this may cause a delay. If there is a hurricane, tornado, ice and snow storms or flooding or other dangerous weather conditions, some trips may have to be rescheduled and we will do our best to get your pet on the next available spot or as soon as safely possible. This may on the rare occasion result in some overlapping with pick ups and drop offs when in close proximity to wach other. Unfortunately Mother Nature always has the upper hand. We do keep you updated along our trip with photos and texts and let you know how your fur- baby is doing when we stop for potty breaks, and gas which is usually every 3 to 4 hours. You can also see lots of additional photos of our journeys on some popular social media platforms. I am now offering flight nanny services but please message me directly for more info We accept payment in two parts. Sixty percent of the fee is payable upfront upon signing of driver agreement. We use Quickbooks Invoice (3% processing fee added) so you can use your Credit Debit Card for the deposit or full payment and we also take COD for the balance which is due at the time of delivery. Quickbooks also gives you the option to pay over time through Affirm if you qualify! You may also pay your driver the balance directly via zelle, cashapp or venmo. Please note, Citizenshipper does charge their own separate booking fee upon booking. We have no extra or hidden fees. PLEASE CONFIRM WITH US BEFORE BOOKING SO WE CAN CONFIRM DATES AND AVAILABILITY. Sometimes, unforeseen factors such as weather, hurricanes, traffic, accidents, road closures, construction, vehicle maintenance or breakdowns and pet care may affect transport times, dates and routes. Some flexibility with the pickup and drop off times and dates is necessary. Thank you for taking the time to learn more about us and our services and we look forward to bringing your furry pals on an awesome and safe road trip! Again your pets health and safety are our number one priority and should be yours too! When booking our services you agree to the terms and conditions in our profile. Thanks for considering us and safe travels!

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2020 SUV TOYOTA Highlander

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Customer Reviews

Weng

5 days ago

Great experience from start to finish! Communication was easy and flexible, and they were always quick to respond to any questions. I really appreciated the consistent updates during the trip—it gave me peace of mind. Most importantly, they took great care of my pup and made the whole journey safe and stress-free. Highly recommend.

Trey

5 days ago

Kristen did a great job getting Dude (an English Pointer) all the way from NM to MT. Dude didn't want to leave the van when he got here!

Amanda

1 week ago

If I could give Hayley a million stars I would. We had to rehome our 10-year-old, 70lb goldendoodle named Sadie, and to say I was a wreck would be an understatement. On top of the sadness, I had a lot of anxiety about handing my baby over to a stranger to be transported across the country from Utah to New York. However, from the moment I met Hayley I knew she was in good hands. Hayley kept myself and my cousin (where Sadie was going) updated regularly with pictures and stories and I could tell she was having the time of her life! In the end, Sadie arrived at her final destination happy, excited and right on schedule. From one pet parent to another—you will find no one better to take care of your fur baby.

Susan

2 weeks ago

Very professional and fair priced for the distance driven (from California to Georgia). We had great communication throughout the entire process which put me at ease. My pupper had the best experience with Kristen, as she went above and beyond for him. Will definitely utilize their services again!

Bonnie

1 month ago

Haley transported our Golden Retriever from Florida to Colorado and was absolutely amazing. The communication alone set her apart — constant updates, tons of pictures, and check-ins all along the way. She even sticks to her “30 minutes out” arrival message like clockwork. We were nervous about such a long trip (and definitely didn’t want to risk flying), but Haley made it feel safe and reassuring. Our dog arrived calm and happy. The entire experience was professional and comforting from beginning to end. So worth it. Highly recommend.

Cici

4 days ago

Hayley did a phenomenal job at taking care of mittens and derby. She had constant updates for me and made me feel so comfortable with the process and that she would get them to their destination safely. She had two large cages (one for each cat) and they had free range to a litter box and some of their toys. Can’t recommend her enough.

Tammy

3 weeks ago

Hayley and her team were absolutely amazing! Our driver was Kristen and she did a phenomenal job transporting our puppy cross country! She sent multiple pictures every day so we could see his progress and continually kept us updated on how the drive was going. Everything went so smoothly and we even received our puppy earlier than planned. Definitely choose Hayley and her team for your transportation needs! They really care about animals!

Jordan

1 month ago

Haley did a great job delivering Zora. She was very communicative, made zora comfortable, and was just overall very welcoming. 10/10 will book everytime!

Dana

1 month ago

We can't even describe how grateful we are for Hayley! She transported our newly adopted rescue with love and kindness that is unmatched by anyone. She truly loves and care for her clients like they are her own. We will definitely use her again if we need to rescue an animal from a long distance! Our family has gained a friend in Hayley and we truly appreciate the love and care she puts in to her transport business.

Cynthia

1 month ago

It’s a hard decision to place your fur babies into someone’s care but Hayley was just wonderful. She kept in touch thru the trip and delivered my Maggie safe and happy despite a deep freeze. I couldn’t recommend her any higher. Thanks Hayley!

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