Hayley's VIPaws Express LLC

Hayley's VIPaws Express LLC

★5.0 • 582 Shipments

10 reviews • Since November 2020

About

Hello! And thank you for taking the time to learn about who we are. With us your pets are treated as if they are our own - just like family. We choose quality pet transport over quantity!! We specialize in long distance cross country transport and having no more than 4 pets at a time (unless more from the same family) significantly reduces the amount of stress especially for those anxious travelers. I am proud to continue providing nothing but a loving, safe and stress free experience for both you and your pets. I never outsource your pets to another company so your driver will always be myself or Niki doing mostly private or semi private rides and Kristen or Colin who travel with usually up to only 4 pets at a time for a more budget friendly and fast trip. We have well over a million amazing safe miles combined in all kinds of crazy weather conditions and have years of experience working with all kinds of animals. We only stop at fun clean spots for potty breaks and have a no paws on the ground policy for puppies 16 weeks and younger. We love road trips so your pet will be well taken care of with plenty of love, walks, treats and toys on their trip home. Your pets health and safety are our number one priority and we work hard to ensure a 5 STAR PAWSOME EXPERIENCE for both you and your pet. My standards are high but for good reason. If your pet is traveling on one of our shared ride trips they will be traveling in a XL large comfy crate for the trip. This provides an extra level of safety for your pet especially on a long trips when we occasionally go through severe weather conditions on the road. It also prevents them from jumping around the vehicle and also eliminates the chance of accidentally unlocking doors or Windows and preventing potential escapees and keeps your pet safe if there is ever an accident. All our vehicles are climate controlled at all times for everyone's comfort and we are all non smokers as well. Since we are fully insured and USDA Licensed, puppies MUST be 8 weeks of age at the time of pick up and a health certificate is required. The health certificate from your vet states that the puppy is UTD with shots and is well and healthy enough for travel and is valid for 10 days. I stay at pet friendly hotels when I am doing solo trips. If I'm delayed and trying to make up time, i'll stay over at a safe travel stop and get some rest. My drivers typically offer faster service and will stop over at a safe travel center and get some rest. We are punctual and reliable and always do our best to get your pet home to you safely, healthy and on time. Please keep in mind that if we experience bad or dangerous weather situations we will stop driving and wait out the storm or re route and go around the storm so this may cause a delay. If there is a hurricane, tornado or flooding or other dangerous weather conditions, some trips may have to be rescheduled and we will do our best to get your pet on the next available spot or as soon as safely possible. Unfortunately Mother Nature always has the upper hand. We do keep you updated along our trip with photos and texts and let you know how your fur- baby is doing when we stop for potty breaks, and gas which is usually every 3 to 4 hours. You can also see lots of additional photos of our journeys on some popular social media platforms. I am now offering flight nanny services but please message me directly for more info We accept payment in two parts. Sixty percent of the fee is payable upfront upon signing of driver agreement via Venmo, Cashapp, Zelle or Quickbooks Inoice for Credit/Debit Card payments or COD and the balance is due at the time of delivery. Please note, Citizenshipper does charge their own separate booking fee upon booking. We have no extra or hidden fees. PLEASE CONFIRM WITH US BEFORE BOOKING SO WE CAN CONFIRM DATES AND AVAILABILITY. Sometimes, unforeseen factors such as weather, hurricanes, traffic, accidents, road closures, construction, vehicle maintenance or breakdowns and pet care may affect transport times, dates and routes. Some flexibility with the pickup and drop off times and dates is necessary. Thank you for taking the time to learn more about us and our services and we look forward to bringing your furry pals on an awesome and safe road trip! Again your pets health and safety are our number one priority and should be yours too! When booking our services you agree to the terms and conditions in our profile. Thanks for considering us and safe travels!

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Customer Reviews

Tyler

1 week ago

Haley was amazing! She delivered my Golden Retriever pup from Arizona to Florida and provided multiple updates daily on how he was doing. I was generally nervous prior to the trip as my dog is an anxious boy and has never been alone with someone he doesn’t know but he warmed up to Haley so quickly! I would absolutely recommend her to anyone who’s looking for someone caring and trustworthy to deliver their pet anywhere!

matthew

2 weeks ago

amazing experience. i was skeptical and on edge the whole time trusting my baby with a stranger but Colin was great and was always in contact with me and I was in tears when my baby arrived. Thanks guys. would def use them again

Alexis

3 weeks ago

I have nothing but positive things to say! I was nervous using this platform and worried about scams or last minute cancelations, but there was nothing but great communication! Hayley answered all of my questions and very responsive and Kris was great at updates of times and stops. Shared the location in the group chat I had with my mom for drop off of my dogs so we could see and pictures at their stops. So polite and professional. It was very last minute and 7 days later they were able to pick up my animals with no problems! Great communication and military discount as well, which is a plus! I was so nervous, but this team was amazing! Instructions were easy! I can't rave enough about them!

Bill

2 weeks ago

Service was exactly as discussed. My girls arrived in good shape and very quick for 1400 miles.

Scott

3 weeks ago

I ended up finding a new home for my cat and not needing the service, however throughout the process Hayley was quick to answer my questions, clear in her communication, and flexible to work with me on my specific situation. Though I can't rate her for the transportation itself, 5 stars for everything else.

Mary

1 week ago

Kristen was great She posted pictures everyday

Jennifer

2 weeks ago

Timely communication, exceptional attention to my travel needs

Dayana

1 month ago

Hayley is AMAZING!!! I was so nervous and scared to get my dog from Nebraska to Florida. I received so many photos and my dog looked so happy the entire journey. Very pleased and thankful. HIGHLY recommend Hayley for your fur babies transport!!!

Alex

2 weeks ago

These guys were awesome. They were flexible to some emergency circumstances that popped up and took great care of my pup!

Bila

1 month ago

Hayley was amazing! She kept us in the loop throughout the entire process, picking up our dog right on time and even dropping him off ahead of schedule. We loved getting daily pictures of our pup playing ball—his favorite—and going on walks in different states. He looked so happy and well cared for. I'm incredibly glad I chose Hayley to transport our dog. I'd 100% recommend her and will definitely use her services again if we ever need to move, as I prefer not to send my dog in a cargo flight.

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