Hayley's VIPaws Express LLC

Hayley's VIPaws Express LLC

★5.0 • 695 Shipments

10 reviews • Since November 2020

About

Hello and thank you for taking the time to learn about who we are. Woman owned small business and with us your pets are treated as if they are our own - just like family. We choose quality pet transport over quantity!! We specialize in long distance cross country Private, semi private and shared transport having no more than 4 pets at a time (unless more from the same family) so please understand that our pricing is not currently flexible due to the current extremely high gas prices. Transporting up to only 4 pets at a time significantly reduces the amount of stress especially for those anxious travelers. I am proud to continue providing nothing but the BEST loving, safe and stress free experience for both you and your pets. I never outsource your pets to another company so your driver will always be myself or Kris doing mostly private or semi private rides. Our shared transport transport option is also available for a more budget friendly and fast trip with my two other amazing drivers. We are all USDA licensed which is legally required by federal law to transport an animal over state lines. We have well over a million amazing safe miles combined in all kinds of crazy weather conditions and have years of experience working with all kinds of animals. We only stop at fun clean spots for potty breaks and have a no paws on the ground policy for puppies 16 weeks and younger. We love road trips so your pet will be well taken care of with plenty of love, walks, treats and toys on their trip home. Your pets health and safety are our number one priority and we work hard to ensure a 5 STAR PAWSOME EXPERIENCE for both you and your pet. My standards are high but for good reason. Our cross country trips take no more than 4 to 6 days just depending on any weather, traffic, or unforseen delays. It can become quite stressful for your pet to be traveling continuously for 7 or more days in a crate with multiple other pets. If your pet is traveling on one of our shared ride trips they will be traveling in a XL large comfy crate for the trip. This provides an extra level of safety for your pet especially on a long trips when we occasionally go through severe weather conditions on the road. It also prevents them from jumping around and playing inside the vehicle eliminating the chance of accidentally unlocking doors or windows and preventing potential escapees and keeps your pet safe if there is ever an accident. If your pup is not dog friendly they will be required to travel in a nice comfy crate or do a private trip. We do orivide all crates and all our vehicles are climate controlled at all times for everyone's comfort and we are all non smokers as well. When doing a private trip, your pup can enjoy the back seat with a doggie hamock and seat belt to keep them comfy and safe. We stay at pet friendly hotels overnight to get a good nights sleep and take a break from the car. If we become delyed for any reason we will try to safely make up the time and stay over at a safe travel center, get some rest and get back on the road early. All cats are required to travel in one of our large comfy crates for the duration of the trip. We do not allow them to travel in any soft carriers. Bonded pairs are welcome to share a crate but if your cat is not too friendly with other cats even in their own family they will need to travel in their own nice large comfy crate for the trip for everyone's safety! We are punctual and reliable and always do our best to get your pet home to you safely, happy, healthy and on time. Since we are fully insured and USDA Licensed, all puppies MUST be 8 weeks of age at the time of pick up and a health certificate is required. The health certificate from your vet states that the puppy is UTD with shots and is well and healthy enough for travel and is valid for 10 days. All other dogs are REQUIRED to be up to date with Rabies, Bordatella and Distemper vaccines for travel. Cats must be up to date with Rabies, FVRCP and Feline Leukimia for Kittens. We will need copies of their shot record which your vet can email you. Please keep in mind that if we experience bad or dangerous weather situations we will stop driving and wait out the storm or re route and go around the storm so this may cause a delay. If there is a hurricane, tornado, icey roads, snow storms, hail storms, flooding or other dangerous weather conditions, some trips may have to be rescheduled and we will do our best to get your pet on the next available spot or as soon as safely possible. This may on the rare occasion result in some overlapping with pick ups and drop offs when in close proximity to each other. Unfortunately Mother Nature always has the upper hand. We do keep you updated along our trip with photos and texts 3 or 4 times a day and let you know how your fur- baby is doing. Your pet will also be given treats and fresh spring water at every potty break which is usually every 3 or 4 hours. Dog friendly dogs may be walked and have playtime together. If your dog is not dog friendly we will take them out individually and give them one-on-one walks and attention and play time! I am now offering flight nanny services but please message me directly for more info We accept payment in two parts. Sixty percent of the fee is payable upfront upon signing of driver agreement. We use Quickbooks Invoice (3% processing fee added) so you can use your Credit Debit Card for the deposit or full payment and we also take COD for the balance which is due at the time of delivery. Quickbooks also gives you the option to pay over time through Affirm if you qualify! You may also pay your driver the balance directly via zelle, cashapp or venmo. Please note, Citizenshipper does charge their own separate booking fee upon booking. We have no extra or hidden fees. PLEASE CONFIRM WITH US BEFORE BOOKING SO WE CAN CONFIRM DATES AND AVAILABILITY. Sometimes, unforeseen factors such as weather, hurricanes, traffic, accidents, road closures, construction, vehicle maintenance or breakdowns and pet care may affect transport times, dates and routes. Some flexibility with the pickup and drop off times and dates is necessary. Thank you for taking the time to learn more about us and our services and we look forward to bringing your furry pals on an awesome and safe road trip! Again your pets health and safety are our number one priority and should be yours too! When booking our services you agree to the terms and conditions in our profile. Thanks for considering us and safe travels!

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Vehicles

2020 Toyota Highlander

SUV · blue

2024 Chrysler Pacifica

brown

Minivan with seats down for extra space

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Customer Reviews

Karen

5 days ago

This was such an amazing positive (pawzitive) experience. The driver was/is exceptional and Hayley has a totally professional crew. Thank You So Much.

Zoe

2 weeks ago

I loved working with Hayley! She brought me my dog and the whole process was easy and went so smoothly. I never had confusion or doubts with it. She kept me updated with her travels and sent amazing pictures of my pup the entire time. She was so nice and a huge pleasure to work with! I would recommend her services always!

Khaled

3 weeks ago

Good service and on time! My pup looked very well taken care of throughout the trip

Garrett

3 weeks ago

Hayley exceeded our expectations in every way. Her communication was thorough, clear, and proactive. She stopped every 3-4 hours for potty breaks and walks. She sent frequent location updates and tons of pictures. She was friendly and upbeat, and genuinely connected with our dog (who seemed unsure if she wanted to stay with Hayley instead of come back to us :)). She delivered on-time and everything was as promised. Overall, Hayley is just excellent. Highly recommend! Would absolutely use her again.

Jodie

1 month ago

Hayley is just amazing. Our cat Antoinette had been an office cat for years, mainly because she would yowl nonstop when we tried to place her in her forever home. They just kept bringing her back. She loves me and I love her, so I decided to bring her here. Hayley endured hours of nonstop meowing - a record according to her. She is the best and I am so glad we entrusted our beloved Antoinette to her.

Weng

2 months ago

Great experience from start to finish! Communication was easy and flexible, and they were always quick to respond to any questions. I really appreciated the consistent updates during the trip—it gave me peace of mind. Most importantly, they took great care of my pup and made the whole journey safe and stress-free. Highly recommend.

Jennifer

1 month ago

Hayley was amazing to work with. From the moment she picked up our pup she kept me updated, sent me pictures. She loves the animals and they love her.

Jennifer

1 month ago

Hayley did an amazing job transporting Luna to the other side of the country. She was an excellent communicator throughout the journey as she sent multiple photos and text throughout the day. It appeared that Luna, my dog, was happy and given several opportunities to get out of the car and stretch her legs. Hayley clearly loved on Luna and treated her as if she were her own. Hayley had enough room in her van so that Luna could travel the entire trip on her dog bed which really put my mind at ease; Luna doesn't do well in a crate so I was beyond thrilled that Hayley was willing to let Luna do this. She encouraged me to create a text thread with my daughter who would be recieving Luna on the "other end" so that everyone was updated at the same time. I was HIGHLY recommend Hayley to anyone looking for an animal transport. Loved her and the service she provided!!!

Trey

2 months ago

Kristen did a great job getting Dude (an English Pointer) all the way from NM to MT. Dude didn't want to leave the van when he got here!

Amanda

2 months ago

If I could give Hayley a million stars I would. We had to rehome our 10-year-old, 70lb goldendoodle named Sadie, and to say I was a wreck would be an understatement. On top of the sadness, I had a lot of anxiety about handing my baby over to a stranger to be transported across the country from Utah to New York. However, from the moment I met Hayley I knew she was in good hands. Hayley kept myself and my cousin (where Sadie was going) updated regularly with pictures and stories and I could tell she was having the time of her life! In the end, Sadie arrived at her final destination happy, excited and right on schedule. From one pet parent to another—you will find no one better to take care of your fur baby.

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