Hayley's VIPaws Express LLC

Hayley's VIPaws Express LLC

★5.0 • 622 Shipments

10 reviews • Since November 2020

About

Hello! And thank you for taking the time to learn about who we are. With us your pets are treated as if they are our own - just like family. We choose quality pet transport over quantity!! We specialize in long distance cross country transport and having no more than 4 pets at a time (unless more from the same family) significantly reduces the amount of stress especially for those anxious travelers. I am proud to continue providing nothing but a loving, safe and stress free experience for both you and your pets. I never outsource your pets to another company so your driver will always be myself or Kristen doing mostly private or semi private rides. We also do shared transports where we only take up to 4 pets at a time for a more budget friendly and fast trip. We have well over a million amazing safe miles combined in all kinds of crazy weather conditions and have years of experience working with all kinds of animals. We only stop at fun clean spots for potty breaks and have a no paws on the ground policy for puppies 16 weeks and younger. We love road trips so your pet will be well taken care of with plenty of love, walks, treats and toys on their trip home. Your pets health and safety are our number one priority and we work hard to ensure a 5 STAR PAWSOME EXPERIENCE for both you and your pet. My standards are high but for good reason. If your pet is traveling on one of our shared ride trips they will be traveling in a XL large comfy crate for the trip. This provides an extra level of safety for your pet especially on a long trips when we occasionally go through severe weather conditions on the road. It also prevents them from jumping around the vehicle and also eliminates the chance of accidentally unlocking doors or Windows and preventing potential escapees and keeps your pet safe if there is ever an accident. All our vehicles are climate controlled at all times for everyone's comfort and we are all non smokers as well. Since we are fully insured and USDA Licensed, puppies MUST be 8 weeks of age at the time of pick up and a health certificate is required. The health certificate from your vet states that the puppy is UTD with shots and is well and healthy enough for travel and is valid for 10 days. I stay at pet friendly hotels when I am doing solo trips. If I'm delayed and trying to make up time, i'll stay over at a safe travel stop and get some rest. My drivers typically offer faster service and will stop over at a safe travel center and get some rest. We are punctual and reliable and always do our best to get your pet home to you safely, healthy and on time. Please keep in mind that if we experience bad or dangerous weather situations we will stop driving and wait out the storm or re route and go around the storm so this may cause a delay. If there is a hurricane, tornado or flooding or other dangerous weather conditions, some trips may have to be rescheduled and we will do our best to get your pet on the next available spot or as soon as safely possible. Unfortunately Mother Nature always has the upper hand. We do keep you updated along our trip with photos and texts and let you know how your fur- baby is doing when we stop for potty breaks, and gas which is usually every 3 to 4 hours. You can also see lots of additional photos of our journeys on some popular social media platforms. I am now offering flight nanny services but please message me directly for more info We accept payment in two parts. Sixty percent of the fee is payable upfront upon signing of driver agreement via Venmo, Cashapp, Zelle or Quickbooks Inoice for Credit/Debit Card payments or COD and the balance is due at the time of delivery. Please note, Citizenshipper does charge their own separate booking fee upon booking. We have no extra or hidden fees. PLEASE CONFIRM WITH US BEFORE BOOKING SO WE CAN CONFIRM DATES AND AVAILABILITY. Sometimes, unforeseen factors such as weather, hurricanes, traffic, accidents, road closures, construction, vehicle maintenance or breakdowns and pet care may affect transport times, dates and routes. Some flexibility with the pickup and drop off times and dates is necessary. Thank you for taking the time to learn more about us and our services and we look forward to bringing your furry pals on an awesome and safe road trip! Again your pets health and safety are our number one priority and should be yours too! When booking our services you agree to the terms and conditions in our profile. Thanks for considering us and safe travels!

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2020 SUV TOYOTA Highlander

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Customer Reviews

Lisa

2 days ago

Do not hesitate to hire this wonderful company! Excellent communication and speedy scheduling from Hayley, and driver Kristen was an absolute gem. I was "godmother" to my parents' dog Mollie, and when they both passed away within 4 months of each other I had to scramble to make arrangements to bring her from Phoenix to SE Michigan. On top of this, riding in cars makes her nervous, so I was worried about the stress of it all. I paid a premium for Mollie to travel solo. Kristen kept us well informed throughout the trip, and kindly shared her bed with my grieving pup. At first Mollie was bewildered by all the changes, but when they arrived at my home it was clear that Mollie had fallen completely in love with Kristen. In fact...she heard my other dogs barking and turned around and tried to get back in the car with her newfound best friend! :-) That is all the review this dog lover needs!! Thank you, ladies, for making a terrible time better.

Avery

1 week ago

Great service, great communication, and great people.

Lucas

3 days ago

Honestly there aren’t enough words for just how fantastic Hayley is. She was communicative, punctual, friendly, and put us at ease from the very first conversation. She followed through with everything she said, and helped us plan the details out. She arrived the morning of the transport, and our dogs ran up to her and loved her like she was a long lost friend. Dogs sense aura, and they ADORED her! She kept us up to date constantly, with photos and updates on their progress. Her car set up was also fantastic, and ensured they were safe get in comfort. Hayley, we can’t thank you enough for your grace, poise, professionalism, and most of all, friendliness. Thank you, thank you, thank you, thank you, thank you!

Lenore

6 days ago

Fast and great communication, highly recommend! Its overwhelming looking for support and they did a great job.

Jay

1 week ago

Timing was always prompt, and I had full communication/live gps throughout their trip.

cheri

1 month ago

Perfect from start to finish. Great communication and Colin was amazing. Not sure how they drive as long as they do but are truly caring and very good at what they do! definitely recommend!!

Jordan

1 month ago

I wish I could give more than five stars! If you are reading reviews for Hayley’s service let this be your sign to proceed with booking. Niki and her son drove my dog across the country and he had a fantastic time, communication was great and I knew he was well taken care of. If I ever had a need to transport a pet again, I would contact this group immediately, they are fantastic.

Shaleen

1 month ago

I have all positive reviews for Haley. She took amazing care of our baby. She communicated every few hours with pictures and updates. I would definitely use her again. Thank you.

Marilyn

1 month ago

Loved that my driver kept in touch each day and sent pictures of my cats. Appreciated her care of them as she traveled from Kentucky to California.

Erin

1 month ago

We recently adopted a 5 month old puppy. We wanted to use a specific breeder in Alabama where our last dog came from. We now live in Maine and have never used a pet transportation company before. I was really nervous. I had no idea what to expect. All my worrying was for nothing! Kristin was fantastic!! She picked up my puppy on a Wednesday morning and my new bundle of joy arrived Thursday evening. She sent photos and videos along the way. She was very responsive to any questions I asked. She even stopped for the night at her parents as they were on her route and she’d have to stop for the night anyway. She sent me videos of him getting love and attention. I live pretty rural and she had no issues getting my pup to me safely. I can’t say enough about her. I would definitely use this company and especially Kristin again if I ever need to!

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