The
CitizenShipper approach to transport explained
To break this down a little, here are the four steps outlining how the whole thing works.
The CitizenShipper approach to transport explained
To break this down a little, here are the four steps outlining how the whole thing works.
Step #1: List your shipment
The first thing you do is outline what it is that you’re transporting, where to, and where from. This is what we call “listing a shipment” or “listing transport requirements”. You’ll just need to fill out a form, which takes about two minutes.
Don’t limit yourself to pick-up and drop-off information — include every last detail that you think might be relevant. Does your kitty need cuddles every three hours? Maybe your boat’s coating is especially sensitive to humidity? The more info you provide, the better we’ll be able to match you with the perfect transporter.
Step #2: Select your driver
As soon as the shipment is listed, we send it out to all the transporters that fit your criteria. Within a minutes, you should start receiving messages and quotes.
Transporters on CitizenShipper are screened and must pass a background check. Read more about our background screening process here.
Each transporter’s credentials and experience are listed in their CitizenShipper profile. We strongly encourage you to consider this information when choosing which of them to hire. Check out their average rating on a five-star scale, or go through the reviews left by their previous customers. You can also compare their achievements, completed shipment numbers, and cancelation rates.
Ultimately, the decision is yours to make. We notify you by email or text message of each bid, leaving you the freedom to choose the transporter that best meets your requirements.
Step #3: Stay in touch
We encourage each transporter to maintain open channels of communication with both the platform and their customer. Before and after accepting their bid, you’ll be able to get in touch with the transporter at your convenience. Any questions that you have or details that remain unclear can be discussed with full transparency.
Want a better offer or different terms of payment? The transporters are open to negotiations. How about regular check-ins while your shipment is en route to provide peace of mind? Not a problem. Last-minute changes or clarifications? Transporters will do their best to accommodate you.
Most customers, especially in pet transport, appreciate drivers that communicate in an open and forthright manner. You’ll find this factor reflected in ratings and review scores. For our own part, we strive to maintain the same standards; feel free to contact us at any time.
Step #4: Rate and review
In providing an online marketplace for transport services, CitizenShipper is also building a community. Customers rely on each other, sharing experiences and promoting those transporters who’ve earned their trust. On our website, you’ll find thousands of reviews explaining what works well and what doesn’t. While overwhelmingly positive, all reviews are 100% organic and traceable to the original shipment.
Our door-to-door delivery process encourages interaction between the transporter and the customer. Once the shipment arrives, you’ll be able to hear how the trip went — maybe even share photos or videos. In return, we hope you’ll take the time to rate and review your driver. By letting us know how well they have performed, you contribute to the platform’s continual improvement. The best drivers keep rising to the top, and new customers get a better idea of what to expect.
Ready to give it a try?
For additional information, please consult the FAQ or browse through our Help Center articles.
You can always drop us an email at support@citizenshipper.com
Also check out our blog for advice on choosing the right driver, first-time pet transport tips, and more.
5380 Old Bullard Road, Suite 600, #119, Tyler, TX, 75703
