Lucas East-West flight nanny logistics

Cher was very professional and punctual, she even delivered my puppy earlier than expected. The puppy arrived in great condition, and communication with both me and the breeder was smooth. They were transparent throughout the process, didn’t change the price after confirming the bid, and handled any issues quickly. I’m very happy I chose them and would definitely recommend!

This lovely couple was so amazing and informative about this whole process. They communicated amazingly throughout everything. I was extremely Nervous since my cats were a bit older and very scared of most things but they got my boys here safely and happily. I can not have asked for this whole process to go more successfully!

Great service. Really good communication throughout the process. My rabbits did very well on the trip.

Kevin transported my anxious cat Poshie from NY to CA with love and care ! I’m so glad I chose Cherie and Kevin to take care of her during such a big move. I was worried about her but Kevin took her out for breaks from the carrier and reassured me that she was doing ok.

I recently used LUCAS EAST-WEST LLC to transport my dog from a breeder in Sacramento, CA to Philadelphia, PA, and I couldn’t be more pleased with their service. From the start, communication was excellent. They were transparent, responsive, and willing to work with me on pricing to fit my budget. We did encounter a hiccup along the way due to an issue on my end, but they handled it with patience and understanding. They kept in touch throughout the process, providing updates and reassurance, which really put my mind at ease. Their professionalism, flexibility, and genuine care for both the customer and the animal being transported truly stood out. My dog arrived safe, healthy, and on time. I highly recommend LUCAS EAST-WEST LLC for anyone looking for reliable, communicative, and compassionate pet transport services. Thank you so much!!!!!

I had an incredible experience working with Kevin and Cherie. From start to finish, they were communicative, professional, and genuinely caring. They kept me updated every step of the journey with photos, messages, and flight details, which gave me total peace of mind. My pet arrived safe, calm, and happy — it was clear they were well cared for the entire time. Cherie handled everything with such kindness, and their love for animals really showed. If you're looking for someone reliable, compassionate, and experienced to transport your pet, I highly recommend. I would absolutely trust them again in the future!

Very satisfied with the service. Kevin and Cherie were able to pick up my two cats from a boarding service in New York and fly them to San Diego. Communication and hand off was great.

We booked with Cherie and Kevin and they were outstanding! Always friendly, helpful, responsive and professional in our communications and, most importantly, knowledgeable and adaptive. I made a few changes to the pick up date and they also picked up from a very remote area. They took it in stride and relieved all my worries. They brought my 9-week old shih tzu, Stella, all the way to Los Barriles, Mexico! No problems with customs/immigration, multi-flight connections and a very young, high energy puppy! They communicated with texts and photos along the way and Stella was perfectly calm, well fed and happy when we met her. Kevin was a super good sport about all the travel they went through and we could not have been more happy with our experience or excited to share our enthusiasm! Muchas gracias, amigos!

They did great! Got Him to me in one piece! And they took such cute photos!

Thank you for delivering Lumi safely , accomodating and working on our preferences and for the updates and reassurances! Appreciate you both!