Lucas East-West flight nanny logistics

I cannot say enough good things about Kevin, Cherie, and Ari and the care they showed my four cats during their cross-country move from North Carolina to California. I was already incredibly nervous about moving my cats because they are truly my babies, they each have very different personalities, and travel is stressful for them. Ari was actually the first person I met in the process. She picked my cats up from me, helped care for them during boarding, and then accompanied them during the transport as well. Kevin and Cherie were equally involved throughout the journey, and together they made me feel like they genuinely understood how important my cats were to me. They not only transported my cats, but also boarded and cared for them as part of the process, which meant I was trusting them with my entire little furry family for an extended period of time. From the beginning, I felt like they treated that responsibility with the seriousness and compassion it deserved. And then the trip decided to become an entire adventure...Their original flight was impacted by a bird strike and ultimately canceled, leaving them stranded in Houston with my four cats while they waited for another flight to Los Angeles. That was an incredibly stressful situation, but Kevin, Cherie, and Ari were amazing. They stayed with my babies, kept me updated, reassured me that they were okay, and continued caring for them through circumstances completely outside of anyone’s control. They were essentially stuck in that airport right alongside them and never once made me feel like my cats were an inconvenience. By the time they finally arrived in California, everyone had been THROUGH IT, but my babies were safe, cared for, and finally home with their mama. And honestly, the biggest testament to the care they received was how quickly they settled into their new home once they were back with me. Transporting someone’s pets requires so much more than simply getting them from Point A to Point B. It takes patience, compassion, responsibility, flexibility, and the ability to stay calm when the unexpected happens. Kevin, Cherie, and Ari demonstrated all of that. I am incredibly grateful to all three of them for caring for my cats during boarding, navigating one heck of a travel ordeal, and ultimately getting all four of my babies safely across the country and home to me. I would absolutely trust Kevin, Cherie, and Ari with my pets again and would recommend them wholeheartedly to anyone who needs someone to care for their animals like they actually matter, because it was very clear throughout this entire experience that mine did. ❤️🐾

Dedicated team serving CLT area. Helped us with a pick up of a dog coming in cargo and delivering to a metro area location.

They were amazing! The communication was amazing and I got my baby safely from Dallas Texas to Connecticut!

We had the absolute best experience with Lucas East-West flight nanny. From the beginning they were open and transparent. They stayed in communication with us while I decided what direction I wanted to go in. This was my first time using a pet transport company, so I was a bit apprehensive but they answered all my questions and even worked with me regarding budget, flight times, and other arrangements. I would not hesitate to use them again. I would recommend Lucas East West Flight Nanny to anyone looking to safely transport their pets. My cat arrived calm, collected, and happy. If I ever need to transport her again, I will be sure to use Lucas East West flight nanny without hesitation.

Zoey traveled all the way from South Africa, and due to the limited number of approved U.S. entry ports for dogs from South Africa, she ultimately had to fly into Washington. We are based in Denver and initially considered driving to Washington to pick her up ourselves, but quickly realized it was a 23-hour drive one way. Kevin provided a very competitive quote, and a major advantage was that Zoey was able to fly in-cabin with him. This gave us great peace of mind, knowing she would be well cared for and significantly reduced the stress and travel time compared to a long road trip. After picking Zoey up from Pender Pet in Washington, Kevin kept us updated with thoughtful photos and even visited her on the day of her arrival. We decided to have her stay one night at Pender Pet to allow her to rest after her long journey from South Africa. We also had to reschedule her travel date due to an accident she had prior to departure. Kevin was very understanding and accommodating, making the change without any additional charges. We would not hesitate to use Kevin again in the future and highly recommend his services. He clearly has a natural way with dogs, and it was evident how comfortable Zoey felt with him—almost as if she was thanking him for safely bringing her home to us.

I can’t recommend this transporter enough! I needed urgent help getting Jimmi Choo to her destination, and he was able to pick her up within just a few hours of my request. The entire experience was seamless from beginning to end. Communication was excellent, with frequent updates that gave me complete peace of mind. Jimmi Choo arrived safe, happy, and clearly well cared for throughout the trip. It was obvious she was treated with genuine kindness and professionalism. I would trust him with any of my cats without hesitation, and that’s the highest compliment I can give. If you’re looking for someone dependable, caring, and committed to the well-being of your pets, I highly recommend his services.

Very dependable, great communication and on time. If you are looking for someone to transport a pet, I highly recommend them.

Ari was wonderful treated my puppy really good. Make sure that she was well taken care of and loved and safe whole flight.

Cherie and Kevin went above and beyond for us and Eva. Thank you so much for taking care of her and getting her to us!

Kevin and Cheri were awesome!. Good communication and very professional. My cat loved them. Highly recommended!