CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Redding, CA to Stanfield, NC
Sending our pet by vehicle across country with a stranger was a scary idea. When our puppy saw that a stranger was trying to take her away, she was initially very unhappy. My wife and I were sad. However, from the photos we could see that after a very short time our puppy came to enjoy the trip and the time walking at the various stops. We relaxed. By the time our puppy arrived at her training home, she wanted to get back in the car and continue the trip. We 100% recommend Paws Door to Door! They stayed in contact, shared photos, and our puppy was truly happy.
Shipment from Salt Lake City, UT to Tampa, FL
A+ experience! 10/10 recommend. Very nice and understanding driver who kept me posted with pictures and videos the entire trip.
Shipment from Scottsdale, AZ to Nashville, TN
Connor loved this service and Iāll book them again!
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Shipment from Lakeway, TX to New York, NY
Matt is exceptional. He transported Silver from Austin to NYC, caring for a sweet yet nervous pup and making her feel secure. Regular updates kept us connected and informed about Silver's wellbeing. He will be my go-to in the future. You can trust him completely.
Shipment from Greeley, CO to Old Town, ME
A&A transport was great. I was kind of anxious because my animals have never traveled without me. But I was provided with plenty of updates on how they were doing with pictures. I definitely recommend this company for your loved pets, they will take good care of them. Thanks again!
Shipment from Tampa, FL to Columbus, GA
I am so happy I went with Lisa! Upon arrival my dog went with her with no hesitation. That was a positive sign. She kept me updated, GPS location, videos and photos during the entire trip. This was a great experience. Lisaās professionalism and caring nature for my dog put me at ease and I will use her in the future.
Shipment from Boise, ID to Delray Beach, FL
I am extremely satisfied with the care the professionalism the kindness the remarkable degree of communication that took place and the speed in which they brought these two kids out here to Mom. Their price was very very reasonable considering the precious cargo they transported. They do it they deliver directly to the house with an amazing thing it was to look outside when I hadn't gotten light yet and there they were I'm just amazed very impressed and highly recommend them to anyone looking for somebody to transport their precious animals for them. It was well worth it waiting for other bids to come in a moment of clarity you might say because the first few days that came in after I posted were upwards of 3,800 more. They sent pictures along the trip what a wonderful experience that was.
Shipment from Chester, WV to Pittsburgh, PA
Ms Julie really helped us out on this one, she took our pup to the airport in Pennsylvania close to us and due to some changes she couldnāt fly out that day. So we went with the second option of our pup flying out of Texas, we asked ms Julie if she would help us out with getting our pup to Texas. She took her there safe and on time. She went from Pennsylvania to Texas. Took great care of her and kept us updated thru the travel as well. Thank you again ms Julie
Shipment from McDonough, GA to Rochester, NY
Professional, prompt service and easy to work with all around. Highly recommend!
Shipment from Fargo, ND to Kansas City, MO
Very satisfied with AVL Trasport! Stellar communication, accurate timing and very accommodating! Our pup had a great trip and we felt very comfortable with our driver. Thank you again!
Shipment from College Station, TX to Lincoln, NE
Easy to work with
Shipment from Rancho Mirage, CA to Alameda, CA
Unfortunately, I cannot recommend Ricardo based on my experience. The pickup schedule was changed four times due to multiple reasons, and I was ultimately assured that my dog would be picked up between 8:00 and 8:30 a.m. I had also communicated that I would be giving her a calming treat in preparation for the trip. When 8:30 passed and I had not received any update, I contacted Ricardo and only then learned that he was running approximately two hours late. My biggest concern was the lack of proactive communication. Had I not reached out, I do not know when I would have been informed of the delay. Because I had already prepared and medicated my dog based on the confirmed pickup time, the repeated schedule changes and last-minute delay created unnecessary stress for both of us. Ricardo acknowledged that the delays had interfered with the schedule and assured me that I would receive a refund by the end of the day. However, the refund was not provided as promised. Transporting a pet requires reliability, clear communication, and respect for the agreed-upon schedule. Unfortunately, those expectations were not met in this situation.
Shipment from Chandler, AZ to Philadelphia, PA
Margo was amazing in communicating every step of the way in my dogs cross country trip. She shared her location daily and provided updates and videos and cared for big boys as though her own. I cannot thank her enough!
Shipment from Travelers Rest, SC to West Branch, MI
Absolutely the best transportation person ever! I highly trust Berry. Berry is one of the most nicest and accountable person ever. Your fur baby is absolutely safe with him. I will most definitely be using him from now on out as long as heās available.
Shipment from Chicago, IL to Los Angeles, CA
Stephen did a great job transporting our dog King from Chicago to LA, and even got there a day ahead of schedule. He was super communicative and sent lots of updates, pictures and videos, which we greatly appreciated. So happy we went with All Aboard Transportation!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.