CitizenShipper Reviews:
What 75,982+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,982 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Portland, OR to Austin, TX
Melissa was absolutely amazing transporting my dog from Portland to Texas! Moving is already stressful enough, and trusting someone with my dog for such a long trip was a huge deal for me, but Melissa made the entire process so easy. She kept me updated throughout the trip, took great care of him, and I could tell he was completely comfortable with her. My dog is a giant Doberman, so he can definitely be intimidating to some people, but Melissa handled him with confidence and treated him like her own. Iâm so grateful I found her and would 100% trust her to transport him again. I canât recommend Melissa enough!
Shipment from Palm Coast, FL to Cedar Rapids, IA
I am very satisfied with the service provided! Christina was very professional, provided constant updates. Very friendly and just a pleasure to work with. In the future if I have to transport my pet again, Christina will be the first person Iâll give a call. Not to mention , the pictures with updates and giving my dog his medicine / vitamins. I cannot say enough of how pleased I am.
Shipment from Denver, CO to Columbia, MO
Krystal was easy to communicate with and made the process easy. She delivered a family heirloom rocking chair from CO to MO safely and very quickly. Thank you!
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Shipment from Denver, CO to Los Angeles, CA
Very friendly and communicative. Would ask for service again.
Shipment from Brandon, MS to San Francisco, CA
We could not have asked for a better experience than the one Ryan gave us transporting Xavier, from Brandon, Mississippi, to San Francisco. Xavier was still recovering from surgery and needed extra care (a little help in and out of the vehicle, daily medication) and Ryan handled it all, asking appropriate questions along the way to ensure that Xavier got what he needed. This was our second time having Xavier transported cross-country, so we knew how stressful it could be to put our sweet dog into a vehicle with a stranger. Ryan put us at ease right away, asking good questions before meeting Xavier then providing us with frequent check-ins and reassuring video updates. Seeing Xavier safe, relaxed, and clearly well cared for meant so much to us. Canât say enough about Ryanâs communication. He notices the smallest details, takes the best videos, and we could tell that he truly loves the animals in his care. We would recommend him without hesitation and would absolutely trust him with Xavier again! Absolutely agree with the otherâs comments here, especially âHe is a gentle soul who our dog trusted upon meeting him.â and âThank you, Ryan, for going above and beyond and for treating my dog like family.â
Shipment from Erin, TN to Amarillo, TX
Great experience. Allowed me to follow the journey home with Life360, was given multiple updates along the way. Great people, and my puppy was well cared for, relaxed and comfortable.
Shipment from Dallas, TX to Sarasota, FL
There were only one or two other animals with my dogs going from Texas to Florida. Angels transport did great walking them and getting them there safely and fast!!
Shipment from Alvin, TX to Galena, IL
We couldn't have ask for better communication throughout the delivery. Every step of the process was efficient and professionally. We felt taken care of in every way and detail.
Shipment from Escondido, CA to Seattle, WA
Tina did a great job. Very relaxed and calming with our dog. Would definitely use again.
Shipment from Las Vegas, NV to New York, NY
The best company for pets transport. Very responsible.
Shipment from Spencer, IA to Decatur, AL
I could not be more satisfied. Colleen was liked by both me and the breeder. Keep up great communications. Recommended highly. GWH
Shipment from Troy, AL to Great Falls, MT
We didnât have any issues at all. Would definitely recommend!
Shipment from Austin, TX to Renton, WA
Sharon was hands down one of the best decisions I made during this whole process. She was quick to communicate, flexible with pickup in Austin TX, and actually delivered Hunter to Washington state ahead of schedule. You can tell she genuinely cares about the animals in her care, and that made me feel completely secure in my choice. Sharon is trustworthy, dependable, and clearly loves what she does. She is the real deal. Trusting someone with your pet across that many miles is nerve wracking, but Sharon put me at ease from our very first conversation! I would absolutely book her again and recommend her to anyone needing pet transport!
Shipment from Miami, FL to Silver Spring, MD
Amazing and so kind! 10/10!!!
Shipment from Naples, FL to Hilton Head Island, SC
Kenneth was wonderful to work with....kept us informed where he was and when he would be arriving....I highly recommend Kenneth!! Donna Anderson
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,982+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.