CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Walhonding, OH to Kenosha, WI
I was so unsure about David. Being as he had less reviews as many on here. However, I am very happy with my delivery. He updated me every step of the way and even put my mind at ease prior to picking the puppies by sending me an image of his I.D. Then to top it off he made sure to have no scents near my dogs, as I have many allergies! I highly recommend him! He delivered 3 beautiful Pomeranians safely to me. If your questioning working with him, just go for it!
Shipment from Fayetteville, AR to Graceville, FL
Great service, kept us updated all through the trip.
Shipment from Ardmore, OK to Newport News, VA
Sean did a great job transporting our toy poodle to his new home. Definitely recommend them!
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Shipment from Scottsdale, AZ to Pendleton, IN
Samatha was amazing! - progress reports - pictures - tracking - Benny and Goldie arrived in Indiana with a smile on their faces!
Shipment from Goshen, IN to Clinton, ME
Worked with us and made sure we were happy!
Shipment from Womelsdorf, PA to Folsom, PA
Delivered on requested date, good communication.
Shipment from North Bend, OR to Burbank, CA
Ricardo was reliable from the start. We needed to transport our cat from OR to SoCal, and were concerned she might not travel well. Ricardo answered all my questions promptly, offered affordable rates and had great suggestions for how to make our girl comfortable. I really appreciated his regular check-ins with pictures and videos, and our girl ended up doing great! Very thankful for Ricardo’s services and highly recommend.
Shipment from Avondale, AZ to Milwaukee, WI
Breezie and Rudy did a great job!
Shipment from Arlington, TX to Fergus Falls, MN
I cannot praise these ladies enough on how wonderful and stress free they made this whole process! They went above and beyond to make sure my puppy was comfortable and happy on her long drive and sent me updates regularly so I didn’t have to worry about her! Their communication is what absolutely made them stand out to me and I cannot recommend them enough!
Shipment from Milton, FL to Oak Harbor, WA
Elizabeth is absolutely wonderful and went out of her way to make our pet comfortable during the trip, our dog is a very picky eater and Elizabeth bought her the foods she likes, highly recommended her she’s awesome
Shipment from Milburn, NE to Appleton, WI
Breezie was great transporting my dog. She kept me updated and let me know anytime a set back happened. Super nice and very reasonable!
Shipment from Palm Springs, CA to Hinsdale, IL
Kala was great! Perfect communication Right on time for pick up and delivery. Thanks for taking such good care of my dogs for their cross country trip!
Shipment from Clarksville, IN to Williams Bay, WI
I am so pleased with my choice of animal transport. Theresa and Travis are very professional and answered all my questions as well as calming my nerves about caring for such a tiny Chihuahua puppy. You can put your complete trust in these wonderful and caring people. They are honest and dependable and I would trust them with any pets needing transportation. I would not hesitate to use their services again in the future should the need arise. Theresa and Travis cared for my 2 pound Chihuahua puppy exactly the way I would have. They definitely went above and beyond to place my new baby in my arms. Thank God there are still good people to trust in.
Shipment from Rosenberg, TX to Texas, TX
Excellent experience! She communicated very effectively and o would use her again in a heartbeat. Thank you for getting our new girl to us!
Shipment from Pine Bush, NY to Burbank, CA
Natalia was great! She provided her location at all times and sent pictures of our pooch everyday. She even administered her medication twice a day! We are very happy we choose Natalia to lovingly drive our Siberian Husky across the country from NY to LA.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.