CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
7 lbs Maltese from Asheville, NC to Atlanta, GA (197 mi)
Linda was lovely! Thank you so much!!!!
10 lbs Bulldog from Sharpsville, IN to Morris Plains, NJ (705 mi)
Dog was brought home safe and sound. Driver kept us updated during travel.
90 lbs Cane Corso from Santa Clara, CA to Medford, OR (396 mi)
Did the job efficiently. No extra bells and whistle though, such as updating or anything but got the job done.
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15 lbs Shih from Tucson, AZ to Dallas, TX (957 mi)
I couldn’t be happier with the service I received from Crystal. She transported my Shih Tzu, Maddie, safely all the way from Arizona to Texas, and the entire experience was smooth, professional, and completely stress-free. Crystal truly went above and beyond with communication. She updated me every 3–4 hours, shared her live location, and sent pictures of Maddie with every update. That level of care and transparency gave me so much peace of mind and reassured me that my baby was always safe and comfortable. From start to finish, Crystal was kind, reliable, and clearly someone who genuinely loves animals. When Maddie arrived, she was calm, happy, and well cared for, which says everything about the attention and love she received during transport. This isn’t just a job for Crystal—it’s something she truly cares about. I’m incredibly grateful for how she treated my Shih Tzu like her own, and I would absolutely trust her again. I highly recommend Crystal to anyone looking for a compassionate, dependable, and professional pet transporter. Thank you so much, Crystal, for taking such amazing care of Maddie 🐾❤️
36 lbs Belgian Malinois from Thousand Oaks, CA to Savannah, GA (2461 mi)
Robert was absolutely wonderful! He was so communicative and so kind to my dog. I will definitely recommend him to anyone!
15 lbs Alaskan Malamute from Beckley, WV to Parma Heights, OH (301 mi)
She did an awesome job!!!
25 lbs Cat from Bethesda, MD to Cleveland, OH (362 mi)
Highly recommend for any pet delivery! Very good communication throughout with frequent updates. My cat arrived happy and healthy!
51 lbs Boxer Shepherd mix from Austin, TX to Cambria, CA (1614 mi)
Judi was responsive and prompt when it came to booking, and responding to questions along the way. It’s clear she genuinely cares about providing the best service possible and assuring pet safety.
17 lbs Cat from Nashville, TN to Miami, FL (912 mi)
Excellent service and communication. Highly Recommend.
60 lbs Cat from Kansas City, KS to DeLand, FL (1235 mi)
Veronica safely transported my parents cat, “Chief” to them in Florida. She went above and beyond our expectations and kept in contact with us the entire trip via texts. Veronica also shared her location with us and we were able to follow the journey to Florida. Thank you is not enough to say how much we appreciated you delivering Chief. ❤️
60 lbs Mixed Breed from Holly Springs, NC to Norfolk, VA (199 mi)
Would definitely hire again. Kept me informed throughout the trip, and treated my babies like his own.
3 lbs Miniature Poodle from Buffalo, NY to Midland, TX (1647 mi)
I have absolutely nothing but kind things to say informed me of everything was very kind and use Life360 so that I can see the travel. I really love that!!! Also very prompt and actually fell in love with my little girl on the way lol I would 100% recommend and work with them again in the future! Treated my baby girl like she was that of their own, and I truly appreciated it. You can 100% trust your fur baby and their hands. Thank you so much. We truly appreciate you. Have a blessed day.✝️🥹🙏🏾
33 lbs Labrador Retriever from Dennis, NJ to Oceanside, CA (2795 mi)
I am very satisfied with this service. He safely brought Max from New Jersey to California with no issues at all. He reassured me and even sent videos talking about how Max was doing. Max even seemed to really like him and thy got along very well. It made me feel a lot better about the whole trip. I would 100% book again!
108 lbs Rottweiler from Franklin, TN to Santa Monica, CA (2019 mi)
Sam was great! Will definitely use him again
83 lbs English labrador from Bristol, RI to Riverside, CA (2947 mi)
Rest experience ! Trevor planned the trip and sent me an itinerary in advance. There was no crate and he rode in his car with his dog Nova. There were daily hikes and I was sent videos numerous times a day It was obvious he loved dogs and my lab always looked happy. I would definitely recommend Novacraft.