Verified bookings only.
Reviews are linked to a completed shipment. Nothing here is anonymous or unsolicited.
CitizenShipper Reviews:
What 83,542+ Customers Say
Ratings across trusted platforms
CitizenShipper
4.8 / 5
76,267 reviews
4.8 / 5
1,027 reviews
Trustpilot
4.7 / 5
6,175 reviews
ConsumerAffairs
4.3 / 5
88 reviews
BBB
4.1 / 5
A+ Accredited
90 reviews
Get Free Transport Quotes, Fast
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review here comes from a completed booking
CitizenShipper is a marketplace, not a carrier. A customer can only leave a review after the transporter they booked through the platform completes the job, so every rating on this page is tied to a real, verified booking. Reviews are published as written, with email addresses removed.
Background-checked transporters.
Every transporter passes a background check for felonies and DUIs before they can bid on a shipment.
Trust & Safety Hub
190,000+ completed bookings.
Pets, vehicles, boats, and household items, across all 50 states.
Covered when it counts.
The Booking Assurance Guarantee provides refund protection and driver replacement, and pet transports include a $1,000 Pet Protection Plan.
The recent showcase highlights reviews rated 4 stars and above, while the complete review archive includes all ratings.
Browse reviews by month
Explore the complete archive, including all ratings.
2026
2025 — Earlier months
2024 — Earlier months
2023 — Earlier months
2022 — Earlier months
2021 — Earlier months
2020 — Earlier months
2019 — Earlier months
2018 — Earlier months
2017 — Earlier months
Video Testimonials From CitizenShipper Customers
Transcripts of the video testimonials above
Milagros O.
Recorded
Hi. I used Citizenshipper this following weekend. So the weekend of the 20th and I had picked pet cab. The driver's name was George. He was amazing. From the time of booking till my dog got dropped off he was communicative, shared his location, gave me photos, videos, messages, updates whenever I needed. I was able to see their, their whole journey, the whole trip down there. Very understanding, communicated very well even prior to it and even with drop off as well. Since I wasn't there to do the collection of my dog, I had a family member do it and he was very communicative even with that aspect. He reached out to them, let them know what time they were gonna arrive there and what time I should suggest that he was gonna be there as just overall great, easy. I picked him cuz he gave one of the best bids based off of like what the other ones were giving and his like about me I guess it's called was really well as well. It caught my attention. I was like okay, you know, previous truck driver, ex military. So it was all just aligned.
Regina S.
Recorded
Hello. I wanted to share my experience using Citizenshipper to get my pets transported from Dallas all the way to Charlotte. I picked my driver because she really stood out. She communicated well, was super accommodating, and made me feel like my babies. Sebastian and Teddy. He's here somewhere. There he is. Maybe feel like they were in good hand hands. The trip went better than I expected. She checked in throughout the drive, provided gps, sent updates via text, and called and made sure the arrival was easy and stress free. Honestly, citizenshipper made the whole process very simple and I definitely use them again.
Daniel D.
Recorded
This is my new dog, Balco. He was transported from Charleston, South Carolina to New Jersey using Citizenshipper. Very happy with their service. The driver was punctual picking him up. She shared her location with me for the duration of the trip. She kept informed the whole trip with photos and text updates on how he was doing. And he arrived on time and he arrived clean and there were no issues. And I'm very happy with Citizenshipper and I would definitely use them again or recommend them to anybody else who needs a pet transported.
Fernanda
Recorded
Hello friends. I came to show you guys my teddy bear. Her name is Shooky and I got her from the state of Pennsylvania and I found her and I need a someone to transport her to Massachusetts and I did some research and I found this great company called Siddons Shipper and that's where I found the lovely lady Melody where she brought my baby home safe and sound. The process was really smooth between. Going online and getting the offer. It is a great website. I totally recommend and you can bring not only pets from what my understanding you can bring ship anything through them. But she made a home and we were so happy to see her. Everything went really well and I do recommend go look them up citizenshipper and great people trust worth it and it is worth two trust them. My experience with them was great and my experience with Mallory was even better and I appreciate them bringing my puppy home and I chose Mallory because not only she was a pet owner so she knows how to deal with pets but her offer was great. So check them out. Thank you. Bye.
Edna G.
Recorded
I just want to record that. Guardian Trails Transport brought our little baby girl Ruby all the way from North Carolina to San Diego, California. The trip was great. Ruby was extremely nervous, but Elena was super patient. She was kind. She kept me informed along the journey. She even put an air tag so that I can follow Ruby along and watch all the ways that Ruby has traveled across the country. She sent videos. Constant communication. I highly recommend using this site to help you find the best pet transport across the us it's not easy to find someone willing to drive from the east coast all the way to the west coast over 2,000 miles. But Elena and Guardian Trails did an amazing job.
Jaclyn A.
Recorded
Hello. This is my new puppy, Nilla. We got her through Citizenshipper. They helped me find someone to transport my puppy all the way from California to Michigan, and I wasn't able to fly out there. And so this was just a much better route for us to take to get her. And so there's lots of different options between air nannies or having somebody to drive her, which is the option we chose just because it was the least expensive. And, yeah, they gave us video updates and photos and just kept us updated on timing the whole time. And, yeah, it was a good, smooth experience, and I'm so glad we had that option. Otherwise I wouldn't have her. So thank you.
McKenna M.
Recorded
I had Betsy Blue, my mini Aussie, driven from Portland, Oregon up to DFW, Texas. That's over 2,000 miles. And she came and arrived in great shape. The transporters were super communicative and efficient and they sent photos, which I really appreciate because no one's more obsessed with my dog than me. But yeah, they were just super sweet about it all. I was even able to track their location as they went so that I could see where she was in real time. Time they got. They ended up arriving here at 1am and they were like, hey, we don't expect you to be up at 1am but that's when we're set to arrive. Do you want us to wait in the morning? And I was like, I'll be up, I'll be up. Give me my dog back. Just because I was so excited to see her. And so they drop her off. And what I thought was really notable is that immediately Betsy noticed me and she ran over and she was like, mom, hi. You know, like, you know, the dog whine and the tail wag and all this stuff. And I was. And then as a joke when we were like parting ways, then I was like, oh, tell them bye. And then Betsy ran back over to her transport team and she wagged her tail and said, you know, goodbye to them. And then when I cued her to get in my car, then she just hopped right in. So I guess being in a car for that, for that many hours was not traumatic for her and she clearly loved her team. So I would definitely recommend citizenshipper. I'm not able to fly my dog up to Texas in August, which is when I got her, because it's too hot. It wouldn't be safe. So having this as an option was less stressful on the dog and just made more sense for our whole family so I could have her sooner.
Rachel C.
Recorded
Hi, my name is Rachel and I use citizenshippers services to transport my dog and my guinea pig, that is the dog, across country. I received bids. I was able to see what services and any qualifications or certifications that the handlers had and I was able to select a provider of my choosing, saw that she was USDA certified, bonded and insured and all of that. Received picture updates every day. And my dog had a great time and the guinea pig did too. Thank you so much.
Crystal
Recorded
Hi. I am just so excited and so thankful for Citizenshipper. My dog's transport was so simple. It was. It gave me peace of mind. The. The person that did my transport was very knowledgeable, very kind, and she kept me informed all the way. I will be using Citizenshipper again and I'm so happy to have both of my pets home with me.
Jennifer B.
Recorded
So I booked through citizenshippers and with a woman named Casey from Sit, Stay and Go and she was amazing. She drove four of my cats from California to Florida in record time and got my cats safe and sound to me and I was overjoyed. She was great. Texted me along the way, sent pictures, let me know that my cats were fine and doing well. Well. And I couldn't have been more pleased. I also tipped her paying her the balance and she informed me that no one ever tips them. So I'm surprised that for people that take care of your fur babies, you don't give them extra love for taking care of them. But I happily gave her an extra tip because she deserved it. Casey at Sit, Stay and Go is amazing.
Rachel J.
Recorded
Hello, this is my puppy, Kaia, that I had transported through Citizenshipper. I had her picked up in New York. She was brought to South Carolina and I was able to go to the website. I filled in my information, the dates I needed her picked up and only took a couple of minutes before I had several offers for transporters to bring her to me in South Carolina. It was easy, it was fast. And everybody that I looked at had their background checks. They were. They had insurance, they were USD certified, and so I felt very comfortable having someone bring my puppy to me. The shipper that I used, her name was Kelsey. She sent me pictures. She was very prompt in responding when I asked questions. She gave me an estimated time of arrival, a full day ahead, and I was able to make sure I had everything prepared. She gave me a 30 minute warning, I guess you could say warning whenever they were about to arrive so I could make sure that I was ready in here whenever the puppy got here, so I would definitely use Citizenshipper again.
CHARLiiE
Recorded
Lucky's home. Thank you, Citizenshipper. Lucky made it to Florida from New York. And it's all because of your help and support. I was able to get Lucky from New York to Florida using a transport company I felt I found through citizenshipper. Now, I went with PAWS and Pathways, who is basically run by. Which is basically run by Osman. And when I tell you this process was so seamless, so perfect, I will pay for convenience every single time. Okay? Every single time. Now, as I mentioned, I did not know how I was going to get Lucky from New York here, right? There clearly are options. The plane just felt too overwhelming. Like, there was all these rules I saw, and it was just very like, you may be able to fly with him, you may not it. And he's 21 pounds. So I know that they had, like, a certain weight requirement when it comes to the carrier and the dog. And so, like, that felt like, okay, like, I don't want to deal with that, the what if and the unknown. And so I was just like. And then when I realized I didn't want to drive, I had known about citizenshipper on social media. Someone had mentioned it, and I have researched it before, and I had looked into it and I saw that you could basically put up what you're looking for, like what you need, basically the dog, the size and everything from New York to Florida. And then companies will send you quotes. They will tell you how much it costs, when the dog will get there, and all those details. What I loved about citizenshipper is that all the information is right there. First of all, you got access to several transport companies, several different. You just got options. First of all, I love options, right? I want to decide what's in my budget. I want to decide. All right, Am I feeling this energy? Are you very organized? Right. Like, how's your communication? Right. Like, how often am I going to get pictures? Like, do you have a GPS option? Right. And all of that was there, right? Every company had their reviews. You got to see what people had to say about it. Like, everything is within the database within Citizenship, where once people, once the company starts sending you quotes, you also have access to their page. And within their page, they give you all this information. Now you can talk to the companies and, and figure things out, but you pay a broker fee to citizenshipper and you really. So my experience, you don't get to really, like, do the process with the company until you pay the broker fees to citizenshipper. And like I said, I will pay for convenience every single time when I tell you it was worth it. It was worth it because you get access to options, right? You don't have to go out there and search companies and find out who's. Whose reputation is good or bad, right? Like all that information was right there. And they were real reviews. Not everyone had five stars. Not everyone was a five star. Was a five star company. And so you got to see that. And for me, I went with Paws and Pathway because one, like their information was like, they told me upfront what the process was, right? Everything was so upfront. I had very little questions. My main questions was around my specific situation. For me, my dog was in New York with my uncle. And so I needed Osmond and Pause and Pathway to contact my uncle to get lucky. I needed us to be on a, a group chat, right, to make sure they get lucky. And once they get lucky, then I was the point of contact. And it just all went so smoothless. Like, smoothless. It all went so effortless. Like it was such a smooth experience. From Citizenshipper to. To Pause and Pathway to Lucky getting here to New York. I got pictures along the way. I was so geeked. Like, I learned so much random information through this process because I didn't know that companies can drive a certain amount of miles per day or a certain amount of hours per day, and they put that information there, they let you know what they're qualified to do.
Erica P.
Recorded
My name is Erica. I live in South Georgia. I was introduced to citizenshipper through the breeder we purchased our puppy from. I had never actually heard of it before, so I was a little nervous. Having never done something like that before. It could not have been easier to enter all of our info on the website, the pickup location, the drop off location. And once I chose a shipper, I was so appreciative for the website, making it really easy to communicate with them. It gave a lot more confidence knowing that everything was going through the website. Everything felt a lot more protected. And once they picked up the puppy, they were incredible at communicating with us and they sent photos and videos the whole journey. They just made us feel so joyful and so confident about the way our new puppy was being treated on his way to us. And I would highly recommend. I have told several people about citizenshipper already because we were so, so happy with the transporter, with the whole process. It could not have been easier and it gave us the ability to get this puppy that we otherwise would not have been able to make the trip ourselves to go get. So thank you, citizenshipper, for helping us get our little boy Teddy Bear. We appreciate it.
Michelle D.
Recorded
That's Chanel. Chanel got a ride. She got a ride here from Citizen Shipper, and she is a beautiful parrot. And she is. He is. It's he. It's boy. And he had a long ride, and they were wonderful with him. And they brought him in a little carrier case perfect for Chanel. Look how beautiful Chanel is. Isn't he pretty? Oh, I love him. Yes, A.J. did that. He picked him up from Citizenshipper at Todd Marcus and brought him here. Isn't he beautiful? Thank you, Citizenshipper. We brought home Chanel.
Victoria S.
Recorded
Hi. I just want to say I'm so pleased with this service. CJ Drove my new adopted baby, Frenchie, from Riverside to Denver, and he was just amazing. He kept me up on what was happening, and I was so very pleased with the service. Willow, the dog, loved CJ So much, she didn't want to leave him once she got here to Denver. Anyway, I will highly, highly recommend this service. And of course, CJ Was great for me, but I'm sure they hire the best. So thank you so much for the service, and I will use you again in the future. And here is a little shot of Willow there. Willow. Willow. Anyway, she's busy. Thank you.
Jesse M.
Recorded
Hello, everyone. This is Jesse here. Just want to tell you a little bit about my experience with Citizenshipper. It was a great experience. I picked them because of their reputation. Citizenshipper had a lot of good reviews on it. I looked at a lot of different agencies and I just felt really comfortable with them. And I'm glad I picked them. I picked Gloria to take my dog, Armani, previously named Regal, but I picked him as a puppy. So I changed his name on the way. But he, he got here safely all the way from South Carolina, 770 miles safely from Gloria with Elizabeth Transport. I can't recommend her highly enough. So if anybody is looking for a transport service, definitely pick Citizenshipper. And I would definitely choose Gloria with Elizabeth Transport. Like I said, again, just wanted to make sure because she did such a good job, she gave me updates along the way. She took care of my puppy. One of the reasons I picked her is because she, well, she had great reviews. But one of the other reasons would be, is that she had experience with a Kane Corso puppy. As you can hear him, that's him right there. You can see he's healthy and he got here safely. So shout out to Citizen Chipper and to Gloria with Elizabeth Transport. Can't recommend them enough. So thank you.
Musbah S.
Recorded
Yeah, I needed to get my French bulldog from Philadelphia up to Massachusetts, and it was urgent. And so I put in the details on Citizenshipper, and in just a few moments, I was getting quotes from folks saying how much they want to charge me and also when they can pick up. I ended up choosing someone based on. On the fact that it was the soonest that I can get my dog up here. And also I was looking at the reviews and there was a lot of positive reviews. And so I communicated with that driver and we talked about the details from then. It was really smooth sailing. She let me know when she was going to be there to pick up the dog and sent me pictures regularly. And this is not the first time I use Citizenshipper, and this is, you know, this is my second time. And it is very, very positive experience. I was really worried about handing my dog up to strangers. And so it worked out really well. And I have my dog up here, and honestly, it was cheaper than having to drive down and back or do something else. And so I'm very happy with my experience. Check it out if you need it.
Elan M.
Recorded
I had the best experience with Citizen Citizenshipper. Yeah. Anyway, my experience was amazing. The driver made me feel so much better about having to take my mom's dog and give her away to my stepbrother. So it really helped that the driver was understanding and caring. She kept me informed the entire time through texts and pictures. And I thought that the fee for her was reasonable. I really did. I thought the fee was a little high to find her. I think it was 189. But because of this video, $30 back and then, you know, just the experience, it helped with me getting over the fee, the 189 fee. I'm thankful for that. Yeah. So I would definitely use use it again, this service for anything, for not just dogs, but for items that I am sending. I'll definitely tell friends and family and wonderful experience. Yes.
Brittany L.
Recorded
Hi, I'm Brittany and I hired a citizenshipper to bring a French bulldog home from the shelter for me. Little Barkley was on the euthanasia list and we had to get him transport after we pulled him. And he is a 10 year old French bulldog and they require a little bit more attention than normal. So they were the driver was able to accommodate his needs. He allowed him to have his fan on his kennel, which was super helpful. They were so good about updating me with photos and arrival times and pickup times. It was super seamless. The driver seemed really compassionate about his name was Byron. He seemed very compassionate about his job and Barkley honestly didn't want to leave him. It was really cute. But we shipped from Los Angeles to Portland, which is quite the drive and all was well. I highly recommend say thanks. Barkley.
Janelle L.
Recorded
Hey, my name is Janelle Laird and I have three kids at my age that mean the world to me. I recently relocated to the east coast and if it hadn't been for Citizenshippers and avl, I wouldn't have been able to afford to get them all out here. I'm on a fixed budget, as any senior citizen knows. Well, unless we're like a totally rich, we're on a fixed income. This is David, and he is one of my main flame men. There, David. Say hi, David. Yeah, that's David. He hasn't been out here very long. He not. He's not going to tell you if he likes it here or not, but he likes being back with me. And this is Noah. This is David, and this is David's baby boy. Yeah, there he is. It's okay. That's Noah. Say hi there. These two boys mean the world to me. If it hadn't been for the fact that I ran across a company called Citizenshipper, I wouldn't have gotten them out here. I wouldn't have been able to afford it. The quote I got from any other company was $6500 to get my kids out here. Outrageous. I was in despair. So let me tell you something. If you're like me and you need to get your kids with you, give them a call. Give them a call and don't despair, because there is a way to do it. They help me do it and they'll help you, too. Thank you very much.
Recent Reviews From Our Customers
Won by John's Safe and Sound for $500.00
Aircraft Engine
I would like to thank you for the wonderful job well done. Very communicative and very quick. Everything arrived safely and in good condition.
Won by Pet Cab Company for $1200.00
Shipment from Brooksville, FL to Riverside, CA
100/5 Stars! Hands down the absolute best pet transport experience! If I could give Jorge, the owner of Pet Cab, a 100-star rating, I would do it in a heartbeat. I used CitizenShipper to find a driver, and connecting with Jorge was the best thing that could have happened for my dogs. He transported my three-year-old female Pembroke Welsh Corgi, Taylor, along with her 10-week-old puppy, all the way from the middle of Florida to Southern California. Sending a momma dog and a tiny puppy across the country is incredibly stressful, but Jorge completely eliminated all of my anxiety. He was the definition of professional throughout the entire day-and-a-half journey. From the moment he started driving, I felt completely at ease. His communication was regular, proactive, and flawless. He sent tons of beautiful photos along the way so I could see exactly how happy and comfortable my Corgis were. Jorge operates with immense integrity and a level of professionalism that is rare to find. I could not possibly recommend him or Pet Cab any more highly. If you want absolute peace of mind and top-tier care for your beloved pets, book with Jorge! May God continue to bless you, Jorge❤️
Won by Lion and The Lamb Transport for $155.00
Shipment from Abilene, TX to Houston, TX
She is super flexible and easy to work with!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Won by Onward Bound Logistics for $150.00
Shipment from Brooklyn, NY to Potomac, MD
Excellent communication and very fast delivery. .
Won by Christopher Lungrin for $450.00
Shipment from Reading, PA to Lauderhill, FL
I booked pet state to pick up my border collie from Pennsylvania to Florida. He was very commutative every step of the way. He sent pics along the way the ensure i knew what was going on. And they were also quick too. I booked on the 19th sept and received the pup on the 21st of sept THANK YOU PET STATE
Won by Jazzys Pet Care LLC for $799.00
Shipment from Kyle, TX to Humboldt, KS
They did a great job and took good care of her on the 11 hour drive from ohio to my home in kansas. Would definitely use again and probably will in a month or 2 when I get my oldest daughter a dog.
Won by COLLEEN GLASSER for $1900.00
All other items from Las Vegas, NV to Griswold, CT (2661 mi)
I could not rate someone higher than Colleen. She took my 38 year old son? His 16 year old dog and his cat across the country. She went way above to meet my son— helped with making sure his apartment was left way it should have been ensured keys were dropped she went way above and beyond. I could not give a better rating! Even though my son messaged me along the way she kept me updated and was such a pleasure to work with. Highly recommend. Great prices too!!
Won by Maxime Legacy Group for $300.00
Shipment from Williamsburg, IA to Charlotte, MI
Great communication
Won by Capital Logistics Management LLC for $1575.00
Shipment from Jersey City, NJ to Los Angeles, CA
Good communication, picked up and delivered on schedule.
Won by C.J. Pet Delivery for $350.00
Shipment from Talladega, AL to Timmonsville, SC
C. J. was great to work with! ⭐️⭐️⭐️⭐️⭐️ On time and great communication throughout
Won by DePAWting Flight Nanny Services for $2000.00
Shipment from Memphis, TN to Kennewick, WA
This was my first time shipping a pet. I did not know what to expect and was wary given all the various schemes and scam warnings. After reviewing several pet-shippers, their reviews and even doing a little old fashioned homework, I settled on working with Crystal at DePAWting Flight Nanny Svcs. Crystal was cordial, accommodating and responsive via text and voice calls. She put us at ease and kept her word. Our little Scout arrived in good spirits. I would definitely recommend Crystal and DFNS for pet transport.
Won by Not a Test Delivery Service for $500.00
Shipment from Statesboro, GA to New Albany, OH
I’ve used five different citizen shipper shippers in the past all with very good results, but Not a Test was by far the absolute best in communication and overall quality. You can’t go wrong with them!
Won by La familia animal transport and more for $305.00
Shipment from Tysons, VA to Troutville, VA
Nice people did their best to accommodate my request
Won by Updog Pet Transportation Ohio for $765.00
Shipment from Columbus, OH to Jupiter, FL
UpDog was amazing through the entire process. They transported my two Persian kittens from Columbus OH to Fort Lauderdale and the process was seamless from start to finish. Tom was a pleasure to work with and I didn’t have to worry about a thing!
Won by Christina Allen for $1800.00
Shipment from Charlotte, NC to Los Angeles, CA
I would highly recommend for Pet transportation. I needed someone immediately as my work schedule is very tight , Daniel came out and met me same day and explained the entire process to me , I loved the GPS tracking it made checking status and distance a quick task. My Chiwawa is back safely at home thank you for taking good care of her. :)
Won by Tiny Hiney Pet Express for $150.00
Shipment from Columbus, OH to Nashville, TN
Greg was Fantastic! Will use in the future. A terrific communicator.
Won by Door To Door Pet Delivery for $3260.00
Shipment from Santa Barbara, CA to Charlottesville, VA
Pick up and delivery were easy. Lots of updates along the way. River arrived in great spirts. Would happily use again.
Won by Not a Test Delivery Service for $400.00
Shipment from Doswell, VA to Addison, MI
Was very quick woth replies and great pricing. Kept everything smooth
Won by Allison W. from Walter Pet Transport for $400.00
Shipment from Charlotte, NC to St. Petersburg, FL
Allison was very prompt and informed throughout the journey and was very caring with our puppy, which I was very happy with I would recommend any one. Allison someone that has a passionfor the work that they do..
Won by Love Transit Animal Rescue Foundation for $750.00
Shipment from Miami, FL to The Bronx, NY
Greg was great Harper is home now enjoying her favorite spot - in front of the tv. Love Transit thank you for helping me bring my son's best friend here Robert is soo happy
Won by Heather Yaple for $1150.00
Shipment from Harbor Springs, MI to Golden, CO
Heather was great. Very communicative and on time with both pick and drop off. Will definitely use Heather again!
Won by Dog World transportation for $500.00
Shipment from Royse City, TX to Sacramento, CA
Dog World Transportation is amazing!! Had some delays on both ends, but they were very flexible and accommodating. They were very responsive and sent routine updates with videos. Highly recommend!
Won by Nederhoff Transport Services for $300.00
Shipment from Denver, PA to Troy, NY
Victoria was the best, always in contact and does a wonderful job.
Won by Mindy Hernandez for $875.00
Shipment from Ellicott City, MD to Lubbock, TX
I am overwhelmed by the care and personal support that Mindy shared with me and my dog. I will recommend her to everyone I possibly can. Thank you again for bringing him to me quickly and safely.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every written review comes from a verified customer who completed a booking through the CitizenShipper platform. The recent showcase contains up to 25 reviews rated 4 stars and above, while the complete review archive includes all ratings. Reviews are published as written, with email addresses removed.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 83,542+ verified reviews across CitizenShipper, Google, Trustpilot, ConsumerAffairs, and BBB.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.