All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 77,059 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
I just want to record that. Guardian Trails Transport brought our little baby girl Ruby all the way from North Carolina to San Diego, California. The trip was great. Ruby was extremely nervous, but Elena was super patient. She was kind. She kept me informed along the journey. She even put an air tag so that I can follow Ruby along and watch all the ways that Ruby has traveled across the country. She sent videos. Constant communication. I highly recommend using this site to help you find the best pet transport across the us it's not easy to find someone willing to drive from the east coast all the way to the west coast over 2,000 miles. But Elena and Guardian Trails did an amazing job.
Jaclyn A.
Recorded
Hello. This is my new puppy, Nilla. We got her through Citizenshipper. They helped me find someone to transport my puppy all the way from California to Michigan, and I wasn't able to fly out there. And so this was just a much better route for us to take to get her. And so there's lots of different options between air nannies or having somebody to drive her, which is the option we chose just because it was the least expensive. And, yeah, they gave us video updates and photos and just kept us updated on timing the whole time. And, yeah, it was a good, smooth experience, and I'm so glad we had that option. Otherwise I wouldn't have her. So thank you.
McKenna M.
Recorded
I had Betsy Blue, my mini Aussie, driven from Portland, Oregon up to DFW, Texas. That's over 2,000 miles. And she came and arrived in great shape. The transporters were super communicative and efficient and they sent photos, which I really appreciate because no one's more obsessed with my dog than me. But yeah, they were just super sweet about it all. I was even able to track their location as they went so that I could see where she was in real time. Time they got. They ended up arriving here at 1am and they were like, hey, we don't expect you to be up at 1am but that's when we're set to arrive. Do you want us to wait in the morning? And I was like, I'll be up, I'll be up. Give me my dog back. Just because I was so excited to see her. And so they drop her off. And what I thought was really notable is that immediately Betsy noticed me and she ran over and she was like, mom, hi. You know, like, you know, the dog whine and the tail wag and all this stuff. And I was. And then as a joke when we were like parting ways, then I was like, oh, tell them bye. And then Betsy ran back over to her transport team and she wagged her tail and said, you know, goodbye to them. And then when I cued her to get in my car, then she just hopped right in. So I guess being in a car for that, for that many hours was not traumatic for her and she clearly loved her team. So I would definitely recommend citizenshipper. I'm not able to fly my dog up to Texas in August, which is when I got her, because it's too hot. It wouldn't be safe. So having this as an option was less stressful on the dog and just made more sense for our whole family so I could have her sooner.
Rachel C.
Recorded
Hi, my name is Rachel and I use citizenshippers services to transport my dog and my guinea pig, that is the dog, across country. I received bids. I was able to see what services and any qualifications or certifications that the handlers had and I was able to select a provider of my choosing, saw that she was USDA certified, bonded and insured and all of that. Received picture updates every day. And my dog had a great time and the guinea pig did too. Thank you so much.
Crystal
Recorded
Hi. I am just so excited and so thankful for Citizenshipper. My dog's transport was so simple. It was. It gave me peace of mind. The. The person that did my transport was very knowledgeable, very kind, and she kept me informed all the way. I will be using Citizenshipper again and I'm so happy to have both of my pets home with me.
Jennifer B.
Recorded
So I booked through citizenshippers and with a woman named Casey from Sit, Stay and Go and she was amazing. She drove four of my cats from California to Florida in record time and got my cats safe and sound to me and I was overjoyed. She was great. Texted me along the way, sent pictures, let me know that my cats were fine and doing well. Well. And I couldn't have been more pleased. I also tipped her paying her the balance and she informed me that no one ever tips them. So I'm surprised that for people that take care of your fur babies, you don't give them extra love for taking care of them. But I happily gave her an extra tip because she deserved it. Casey at Sit, Stay and Go is amazing.
Rachel J.
Recorded
Hello, this is my puppy, Kaia, that I had transported through Citizenshipper. I had her picked up in New York. She was brought to South Carolina and I was able to go to the website. I filled in my information, the dates I needed her picked up and only took a couple of minutes before I had several offers for transporters to bring her to me in South Carolina. It was easy, it was fast. And everybody that I looked at had their background checks. They were. They had insurance, they were USD certified, and so I felt very comfortable having someone bring my puppy to me. The shipper that I used, her name was Kelsey. She sent me pictures. She was very prompt in responding when I asked questions. She gave me an estimated time of arrival, a full day ahead, and I was able to make sure I had everything prepared. She gave me a 30 minute warning, I guess you could say warning whenever they were about to arrive so I could make sure that I was ready in here whenever the puppy got here, so I would definitely use Citizenshipper again.
CHARLiiE
Recorded
Lucky's home. Thank you, Citizenshipper. Lucky made it to Florida from New York. And it's all because of your help and support. I was able to get Lucky from New York to Florida using a transport company I felt I found through citizenshipper. Now, I went with PAWS and Pathways, who is basically run by. Which is basically run by Osman. And when I tell you this process was so seamless, so perfect, I will pay for convenience every single time. Okay? Every single time. Now, as I mentioned, I did not know how I was going to get Lucky from New York here, right? There clearly are options. The plane just felt too overwhelming. Like, there was all these rules I saw, and it was just very like, you may be able to fly with him, you may not it. And he's 21 pounds. So I know that they had, like, a certain weight requirement when it comes to the carrier and the dog. And so, like, that felt like, okay, like, I don't want to deal with that, the what if and the unknown. And so I was just like. And then when I realized I didn't want to drive, I had known about citizenshipper on social media. Someone had mentioned it, and I have researched it before, and I had looked into it and I saw that you could basically put up what you're looking for, like what you need, basically the dog, the size and everything from New York to Florida. And then companies will send you quotes. They will tell you how much it costs, when the dog will get there, and all those details. What I loved about citizenshipper is that all the information is right there. First of all, you got access to several transport companies, several different. You just got options. First of all, I love options, right? I want to decide what's in my budget. I want to decide. All right, Am I feeling this energy? Are you very organized? Right. Like, how's your communication? Right. Like, how often am I going to get pictures? Like, do you have a GPS option? Right. And all of that was there, right? Every company had their reviews. You got to see what people had to say about it. Like, everything is within the database within Citizenship, where once people, once the company starts sending you quotes, you also have access to their page. And within their page, they give you all this information. Now you can talk to the companies and, and figure things out, but you pay a broker fee to citizenshipper and you really. So my experience, you don't get to really, like, do the process with the company until you pay the broker fees to citizenshipper. And like I said, I will pay for convenience every single time when I tell you it was worth it. It was worth it because you get access to options, right? You don't have to go out there and search companies and find out who's. Whose reputation is good or bad, right? Like all that information was right there. And they were real reviews. Not everyone had five stars. Not everyone was a five star. Was a five star company. And so you got to see that. And for me, I went with Paws and Pathway because one, like their information was like, they told me upfront what the process was, right? Everything was so upfront. I had very little questions. My main questions was around my specific situation. For me, my dog was in New York with my uncle. And so I needed Osmond and Pause and Pathway to contact my uncle to get lucky. I needed us to be on a, a group chat, right, to make sure they get lucky. And once they get lucky, then I was the point of contact. And it just all went so smoothless. Like, smoothless. It all went so effortless. Like it was such a smooth experience. From Citizenshipper to. To Pause and Pathway to Lucky getting here to New York. I got pictures along the way. I was so geeked. Like, I learned so much random information through this process because I didn't know that companies can drive a certain amount of miles per day or a certain amount of hours per day, and they put that information there, they let you know what they're qualified to do.
Erica P.
Recorded
My name is Erica. I live in South Georgia. I was introduced to citizenshipper through the breeder we purchased our puppy from. I had never actually heard of it before, so I was a little nervous. Having never done something like that before. It could not have been easier to enter all of our info on the website, the pickup location, the drop off location. And once I chose a shipper, I was so appreciative for the website, making it really easy to communicate with them. It gave a lot more confidence knowing that everything was going through the website. Everything felt a lot more protected. And once they picked up the puppy, they were incredible at communicating with us and they sent photos and videos the whole journey. They just made us feel so joyful and so confident about the way our new puppy was being treated on his way to us. And I would highly recommend. I have told several people about citizenshipper already because we were so, so happy with the transporter, with the whole process. It could not have been easier and it gave us the ability to get this puppy that we otherwise would not have been able to make the trip ourselves to go get. So thank you, citizenshipper, for helping us get our little boy Teddy Bear. We appreciate it.
Michelle D.
Recorded
That's Chanel. Chanel got a ride. She got a ride here from Citizen Shipper, and she is a beautiful parrot. And she is. He is. It's he. It's boy. And he had a long ride, and they were wonderful with him. And they brought him in a little carrier case perfect for Chanel. Look how beautiful Chanel is. Isn't he pretty? Oh, I love him. Yes, A.J. did that. He picked him up from Citizenshipper at Todd Marcus and brought him here. Isn't he beautiful? Thank you, Citizenshipper. We brought home Chanel.
Victoria S.
Recorded
Hi. I just want to say I'm so pleased with this service. CJ Drove my new adopted baby, Frenchie, from Riverside to Denver, and he was just amazing. He kept me up on what was happening, and I was so very pleased with the service. Willow, the dog, loved CJ So much, she didn't want to leave him once she got here to Denver. Anyway, I will highly, highly recommend this service. And of course, CJ Was great for me, but I'm sure they hire the best. So thank you so much for the service, and I will use you again in the future. And here is a little shot of Willow there. Willow. Willow. Anyway, she's busy. Thank you.
Jesse M.
Recorded
Hello, everyone. This is Jesse here. Just want to tell you a little bit about my experience with Citizenshipper. It was a great experience. I picked them because of their reputation. Citizenshipper had a lot of good reviews on it. I looked at a lot of different agencies and I just felt really comfortable with them. And I'm glad I picked them. I picked Gloria to take my dog, Armani, previously named Regal, but I picked him as a puppy. So I changed his name on the way. But he, he got here safely all the way from South Carolina, 770 miles safely from Gloria with Elizabeth Transport. I can't recommend her highly enough. So if anybody is looking for a transport service, definitely pick Citizenshipper. And I would definitely choose Gloria with Elizabeth Transport. Like I said, again, just wanted to make sure because she did such a good job, she gave me updates along the way. She took care of my puppy. One of the reasons I picked her is because she, well, she had great reviews. But one of the other reasons would be, is that she had experience with a Kane Corso puppy. As you can hear him, that's him right there. You can see he's healthy and he got here safely. So shout out to Citizen Chipper and to Gloria with Elizabeth Transport. Can't recommend them enough. So thank you.
Musbah S.
Recorded
Yeah, I needed to get my French bulldog from Philadelphia up to Massachusetts, and it was urgent. And so I put in the details on Citizenshipper, and in just a few moments, I was getting quotes from folks saying how much they want to charge me and also when they can pick up. I ended up choosing someone based on. On the fact that it was the soonest that I can get my dog up here. And also I was looking at the reviews and there was a lot of positive reviews. And so I communicated with that driver and we talked about the details from then. It was really smooth sailing. She let me know when she was going to be there to pick up the dog and sent me pictures regularly. And this is not the first time I use Citizenshipper, and this is, you know, this is my second time. And it is very, very positive experience. I was really worried about handing my dog up to strangers. And so it worked out really well. And I have my dog up here, and honestly, it was cheaper than having to drive down and back or do something else. And so I'm very happy with my experience. Check it out if you need it.
Elan M.
Recorded
I had the best experience with Citizen Citizenshipper. Yeah. Anyway, my experience was amazing. The driver made me feel so much better about having to take my mom's dog and give her away to my stepbrother. So it really helped that the driver was understanding and caring. She kept me informed the entire time through texts and pictures. And I thought that the fee for her was reasonable. I really did. I thought the fee was a little high to find her. I think it was 189. But because of this video, $30 back and then, you know, just the experience, it helped with me getting over the fee, the 189 fee. I'm thankful for that. Yeah. So I would definitely use use it again, this service for anything, for not just dogs, but for items that I am sending. I'll definitely tell friends and family and wonderful experience. Yes.
Brittany L.
Recorded
Hi, I'm Brittany and I hired a citizenshipper to bring a French bulldog home from the shelter for me. Little Barkley was on the euthanasia list and we had to get him transport after we pulled him. And he is a 10 year old French bulldog and they require a little bit more attention than normal. So they were the driver was able to accommodate his needs. He allowed him to have his fan on his kennel, which was super helpful. They were so good about updating me with photos and arrival times and pickup times. It was super seamless. The driver seemed really compassionate about his name was Byron. He seemed very compassionate about his job and Barkley honestly didn't want to leave him. It was really cute. But we shipped from Los Angeles to Portland, which is quite the drive and all was well. I highly recommend say thanks. Barkley.
Janelle L.
Recorded
Hey, my name is Janelle Laird and I have three kids at my age that mean the world to me. I recently relocated to the east coast and if it hadn't been for Citizenshippers and avl, I wouldn't have been able to afford to get them all out here. I'm on a fixed budget, as any senior citizen knows. Well, unless we're like a totally rich, we're on a fixed income. This is David, and he is one of my main flame men. There, David. Say hi, David. Yeah, that's David. He hasn't been out here very long. He not. He's not going to tell you if he likes it here or not, but he likes being back with me. And this is Noah. This is David, and this is David's baby boy. Yeah, there he is. It's okay. That's Noah. Say hi there. These two boys mean the world to me. If it hadn't been for the fact that I ran across a company called Citizenshipper, I wouldn't have gotten them out here. I wouldn't have been able to afford it. The quote I got from any other company was $6500 to get my kids out here. Outrageous. I was in despair. So let me tell you something. If you're like me and you need to get your kids with you, give them a call. Give them a call and don't despair, because there is a way to do it. They help me do it and they'll help you, too. Thank you very much.
Shipment from Fairfield, CA to Cherry Hill Township, NJ
Tina was great! Quick to respond, easy to work with, and very caring. I could tell she really was worried about my dog's happiness and getting her to us both safely and quickly. Really happy to have found her!
We had a wonderful experience with this puppy transporter! Tammy was professional, reliable, and incredibly caring throughout the entire journey. Communication was excellent, and I always felt reassured knowing my puppy was in good hands. My pup arrived happy, healthy, and well cared for. You can truly tell that they love animals and take their responsibility seriously. I highly recommend them to anyone looking for a safe, dependable, and caring puppy transportation service.
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Unfortunately, I cannot recommend this transporter based on my experience.
These are rescue dogs who have been in our care for more than six months. They had already been through a lot after being abandoned and spending time on the streets, and they were finally traveling to Miami to begin their lives with their new adoptive families.
Before the booking, I clearly explained that one dog is friendly and playful and the other is more timid (and can become nervous in unfamiliar situations). She was aware of this from the beginning, accepted the booking, communicated with me beforehand, and ultimately traveled to the pickup location.
I also want to be fair and acknowledge that the person preparing the dogs may have made a mistake by not having both dogs completely ready before the transporter arrived. There were several things happening at the same time, and it is possible that the situation became stressful or that the person preparing the dogs also became nervous. I can understand that. However, I do not believe that this justifies the way the situation was handled afterward.
When she arrived, the dogs became nervous while they were putting their harnesses on. The process took approximately 15 minutes. There was no biting or aggressive incident. Despite this, she appeared very rushed and upset and decided to leave. She later stated that she does not transport dogs that bite, even though neither dog bit or displayed the behavior she described, they are big, yes , aggressive no!
What is especially disappointing is that she did not properly communicate to the person who was preparing the dogs before leaving. Instead, she left shortly afterward and canceled the transportation, sending me a message.
When I later tried to calmly clarify what had happened, her communication was not kind or understanding, and she firmly refused to reconsider or refund the $600 deposit, despite the transportation never taking place.
I understand that she traveled to the pickup location and spent time and money on gas. I would have understood a reasonable charge for those expenses. However, keeping the entire $600 for a service that was never provided does not seem fair.
I also believe that transporting animals requires patience, dedication, understanding, and genuine care, especially when working with rescue dogs who have already experienced difficult circumstances. In my opinion, this type of work requires more than simply appearing friendly with animals in photos on a business page. When you choose to transport animals, patience and compassion should be part of the job, particularly when a dog becomes nervous during a stressful transition.
She is free to explain the situation from her perspective and say whatever she believes supports her side. However, the security camera and the photos and evidence we have tell a different story and speak for themselves.
As additional evidence, today one of the dogs actually the more timid one is traveling to Miami with another transporter. He is traveling calmly and comfortably, without even being in a crate, which further demonstrates that the behavior described during this experience was not representative of his normal temperament.
These dogs have been waiting for more than six months for the opportunity to leave their difficult past behind and reach their new families. It was extremely disappointing to see the transportation end this way, especially when no aggressive incident actually occurred.
Based on this experience, I would not use this transporter and cannot recommend her for pet transportation.
I was so happy with the service provide. He took excellent care of our dog Jordyn. She even arrived earlier than was expected. I would recommend them to anyone.
Being so new to this I was nervous, but Melissa was so professional, communicated, and obviously LOVES the animals. My 7-pound corgi puppy arrived and was not anxious and clearly loved being held by Melissa. So appreciate the service she provides and would love to have her for any future needs and recommend her wholeheartedly!
They got all my items to me safe and sound! They also helped load and unload all my items. My plants and paintings were handled with great care. Thank you!
Kat did an incredible job transporting our 7 yr old very sensitive/reactive Formosan Mountain Dog, Nini. Usually Nini takes a good while to trust anyone new, but Kat won her over quickly. And they were best friends after the long ride across the country.
Kat is skilled with animals, and loves them as well. She has a good heart and is an amazingly fantastic driver. I donât hesitate one bit to recommend her for anyone having to transport a beloved pet for a short or long distance. If you hire Kat, you will be hiring a pro - ethical, experienced, and so kind and awesome with dogs who are scared and need extra care. Thank you, Kat!
They were very flexible with my schedule and coordinated picking our dog up from daycare due to us moving a few days before transport was available. Our dog also has separation anxiety and they were great with making sure she felt comfortable. They communicated the entire trip and sent pictures. Would recommend
Kristen was an excellent driver who kept me informed as to her location along the route. She sent photos of our dog and was timely in drop off. Very friendly and loves the dogs she transports. Would highly recommend this service.
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Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 77,059+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.
