True Enrichment Logistics LLC

True Enrichment Logistics LLC

★5.0 • 197 Shipments

10 reviews • Since February 2024

About

My spouse and I have been small hobby breeders for the last eight years and on multiple occasions over the years we have offered transportation options. Fast forward to 2024. Business has been going well for us and we've decided to add a vehicle specifically for transporting to our business. We of all people can understand the needs required in trusting someone with the care and wellness of your animals. Our goal is to put your worries to rest knowing your animals are in the best of care during their expedition. My spouse is a licensed veterinarian technician and has experience working with multiple breeds and species of animals along with my 16+ years of experience in Supply Chain & Logistics, we also have an option for really any other transportation needs. PLEASE MAKE SURE TO TALK TO US BEFORE BOOKING!! We stop every 2-4 hours or as needed for bathroom breaks and exercise. We typically have all passengers ride in kennels for added safety (we provide all kennels for your use during transit) & provide updates to provide some reassurance and comfort during the route (such as pictures or videos and location updates.) We allow one small carry-on of personal items (such as a puppy kit from your breeder, food, documents, a blanket, small toys, etc.). We require a health certificate or vaccination records along with a signed/dated statement from the breeder that the animal was of good health prior to traveling, and food for any trips longer than 2 hours.*please note we do have required waivers for short snout breeds that will need to be signed electronically before pick up* We have a non-refundable deposit of half our fee payable via Zelle/Cashapp/Apple pay or Venmo and the remaining balance due at the time of Delivery. There is also a service fee Citizenshipper requires to be paid. We can send a link explaining these fees if needed. ✈️ ✈️ NOW OFFERING FLIGHT NANNY SERVICES! Please inquire about details and dates for your specific transport needs. ✈️ ✈️ Pickup/ Drop-Off date or time Due to weather, traffic and other deliveries along our route (if applicable) we travel with a window time of 1-2 days. This timeframe also depends on distance. It isn't very easy for us to determine a certain time but will keep strong communication with you along the route with our ETA and any unforeseen circumstances. Insurance We offer our own private insurance for our transports. $15k per occurance and $30k for aggregate. A better break down of this is our insurnace provides coverage for veterinary costs, theft, escape, injury, or death of animals due to covered perils such as fire, accidents, natural disasters, or anything that falls on us and any possible unforeseen circumstances that may occur during the trip! *PUPPIES 🐶—With puppies not being fully vaccinated we also implement a "no paws on the ground" policy to prevent any sort of disease! * • If you're ready to move forward we can submit our bid so you can pay for the website fee (on every booking made through this site there's a fee that must be paid for ). After the website fee is paid, we can share with you our deposit link. After the deposit is paid our driver will contact you for the confirmation of booking and take the information of pickup/dropoff. • Our drivers will reach out one day before pickup and they will keep you posted as they're getting closer to the pickup/ drop-off area. For shipments canceled within 72 hours of pickup, there is a small cancellation fee owed to the driver - by this time the driver might be on the road, having already invested time and resources. The fees are as follows: Canceled 48-72 hours before pickup: $50 cancellation fee owed to the driver Canceled 24-48 hours before pickup: $100 cancellation fee owed to the driver Canceled 0-24 hours before pickup: $100 -OR- 50% of the originally agreed fee owed to the driver, whichever is the greater of the two. Cancellation fees can typically be paid via PayPal, credit card, or other methods, as previously agreed with the driver. We require half our bid as a deposit due the day before transport. If booked same day then our deposit is due BEFORE we pick up. Remaining half is due upon arrival to drop off. True Enrichment Logistics

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Pet Protection Coverage

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Trusted transporters

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Vehicles Often Rents Vehicles

2008 Pickup DODGE Ram 2500 Regular Cab

2015 Van/Minivan FORD Transit Connect Passenger

2014 Pickup Ram 3500 Mega Cab

2018 Pickup Ram 3500 Mega Cab

2020 Pickup Ram 2500 Crew Cab

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Customer Reviews

Rachel

3 weeks ago

Excellent experience! We loved Hayley, she was so good with Gigi. Communicated with us throughout the entire trip, regularly sending picks along the way. We would definitely use her again and highly recommend her!!!!

Marcelo

1 month ago

Hayley was awesome, service and communication top notch.

Gwen

6 months ago

Haley was amazing from start to finish. She was flexible, caring, loving towards my babies, and kept me updated all through the journey. Could not ask for a better experience.

Jane

7 months ago

Thank you so much Hayley for getting us our sweet baby boy home safe and sound. We really appreciated all the photos and videos and keeping a watchful eye over him during his trip. It was really impressive how fast you got him home and how attentive you were. We would highly recommend your services in the future and just wanted to say we are so thankful to have found you 🤎🩵

Leigh

6 months ago

This as my first experience using CitizenShipper and was very nervous about leaving my fur baby! But it was a great experience. Hayley took amazing care of our dog- was a great communicator and sent us pictures a long the way. Would absolutely recommend!

Keith

7 months ago

We had the best experience. From the quick response initially to needing transportation done within a few days. She was amazing to work with. I 100% recomment True Enrichment Logistics. Hayley kept us up to date every step of the way. We talked to her on the phone to go over everything before the transport started. She sent us a group text & pics/videos & let us know how Maui Lu was doing along the trip. She worked around my SIL work schedule to get my MIL cat to her. It was seemless and everyone was extremely happy. Hayley made this stressful issue non stressful for us since it was a short notice issue. Thank you Hayley for everything!

kristy

8 months ago

Our experience with Hayley’s transportation of our senior golden retriever could not have been better. She had great communication and could tell she cared deeply for the safety and love of our pet. Thank you for treating our dog like your own!

Kelly

8 months ago

5 stars all around! Hayley provided an exceptional service during a very stressful time for our family. She truly cares about your pet and provided ongoing communication/updates throughout the trip. Highly recommend. Keep up the great work!

mumom5

10 months ago

Great job. Communicated during trip and pictures too. Would use again

ERICKA

9 months ago

Hayley was the best. I was so nervous to send my dog and she made the experience a great one. She sent me pics and videos of the trip the entire time. The love and way she treated my dog was like it was me taking the trip with her. Thanks so much I will forever be grateful for your care and what you did transporting Roxy to her new home. I would only use her to transport in the future. Also amazing price beat the rest.

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