CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Windham, NH to Myrtle Beach, SC
Gina was excellent. We spoke a few times on the phone before she picked up Nathaniel. She sent pics and videos and kept me informed along the route. Excellent!!!
Shipment from Kinzers, PA to Bangor, ME
Look no further! Please consider Al-jalil. We were very pleased with his level of service. Communicated well, and once on the road was dedicated to getting us connected with our pet as soon as possible! Would definitely hire him again! Thank you so much Al-jalil!
Shipment from Newark, DE to Albuquerque, NM
We have a senior pup that needed a long trip for our relocation, & has never liked car rides, so we were nervous about the whole situation. All the Paws was the best solution! Cara is such an animal lover, it was obvious upon first meeting her! She sent us updates throughout the drive, was easy to get in touch with, & helped reassure us about our precious cargo. Would highly recommend this company of caring professionals!
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Shipment from San Diego, CA to Monroe, LA
Danielle kept me informed the whole trip with texts and pictures. My dog arrived at her new home safely and happy.
Shipment from Jacksonville, FL to Lancaster, PA
Eric and Hailey transported our dog, Blaze, from Florida to Pennsylvania on very short notice, and we're incredibly grateful for everything they did. From the start, they were kind, compassionate, and clearly genuine animal lovers. Blaze arrived happy, healthy, and well cared for, which was our biggest concern. This was our first time ever using a pet transport service, so naturally we were a little nervous. Overall, the experience was a positive one. If I had one suggestion, it would be more frequent communication during the trip. There were a few unexpected delays, and with multiple people involved in handing Blaze off along the way, we weren't always sure what to expect. Looking back, I think it was a combination of our first-time nerves, the logistics of a long transport, and expectations that weren't fully established from the beginning. That said, none of that changed the outcome: Blaze was safe, comfortable, and arrived exactly as promised. Eric and Hailey are two of the nicest people you'll ever meet, and it's obvious they truly care about the animals they transport. Their pricing was very fair, and we would absolutely trust them with one of our pets again. Thank you both for getting Blaze home safely!
Shipment from Atlanta, GA to Granite Bay, CA
Yes, the dogs arrived. I did not appreciate getting a text message about another dog sleeping in bed with the driver, and nothing on my dogs. I also didn't like being taken advantage of. The two puppies left each with a leash on; however, when dropped off and asked about the leashes, they (driver and son pretended to look) the comment was "I must have left them in the dog park" This showed me irresponsibility, lack of concern for my puppies. I would like the cost of the leashes to be paid via Venmo to Bill. You can go to Amazon- look up Mendota Pet Slip Leash - Dog Lead and Collar Combo - Made in The USA - Pride, 1/2 in x 6 ft - for Large Breeds Brand: Mendota Pet 4.7 4.7 out of 5 stars (6,645) | Search this page $23.98/each Sue Bennett, Biscuit & Shadows (Shiloh's) new owners
Shipment from McDonough, GA to Fargo, ND
I ought to give a 0ne star, however, given that no transport actually happened, I can only rate on the booking experience and Citizenshippers acknowledgement and willingness to do the right thing in spite of what went wrong. Prior to booking it was very clearly stated via message through the citizenshipper app, an agreed upon pickup and drop off dates. After David received the booking and I had paid the citizenshipper fee of $229, David then changed the pickup date and drop off date. Unfortunately, the puppy buyer had taken off work to drive the 500 miles or so to meet up with the transporter which was also clearly stated prior to booking so this date change was not just a mere imposition. Both my puppy buyer and I felt very deceived by this and could no way possible put this puppy that we both love dearly in the hands of someone who used deceptive means of securing the booking. I provided screenshots of the messages exchanged between David and I, and Citizenshipper was quick to refund the full amount, despite the pickup dates occurring within the next couple of days.
Shipment from Cape Elizabeth, ME to Winnsboro, TX
Bill was communicative during the whole trip (from Maine to Texas), made great time and it looked like the pups were well cared for. He was easy to book & was able to come two days after booking! He was great with one of our reactive pups and was able to put him at ease right away. Highly recommend!
Shipment from Tupelo, MS to Los Angeles, CA
There are just no words to describe this amazing man!! My babies were in an emotionally fragile state when CJ came into the picture. My babies had been at the vets office for several days, out of state. When arriving at the vets office they were very cautious about who they were allowing my babies to go with. CJ actually suggested bringing them home to his own home for a few days. This action allowed my babies to re establish trust in people!! I just can't imagine finding a more caring and trustworthy person to transport any fur baby for their journey thru out the country! I consider myself extremely lucky to have found such an amazing soul.
Shipment from Gallipolis, OH to Denham Springs, LA
OMD Travels is a great professional transporter! Took very good care of our sweet boy! Highly recommend!
Shipment from New Port Richey, FL to Amarillo, TX
I received my cat safely. Yvonne was friendly.
Shipment from Greenville, SC to Grand Rapids, MI
Great experience with Gloria. Transport was fast. 11 hour trip and she drove straight through with bathroom breaks along the way.
Shipment from Plainsboro Township, NJ to Foster City, CA
Mora provided an excellent service. Pickup and delivery were exactly as scheduled, and she took wonderful care of our dog, sending videos and photos multiple times a day. I highly recommend her.
Shipment from Shelbyville, TN to Frisco, TX
I couldnât be happier with the pet transport service from John! From start to finish, the entire experience was exceptional. My pets were treated with genuine care, kindness, and professionalism every step of the way. Communication was excellent throughout the journey, with regular updates that gave me complete peace of mind. It was obvious that my petâs safety, comfort, and well-being were the top priority. They arrived happy, healthy, and stress-free, which speaks volumes about the level of care they received. Reliable, punctual, compassionate, and incredibly professionalâI truly couldnât have asked for a better experience. I highly recommend Johnâs service to anyone needing pet transportation. I will absolutely use them again in the future. Thank you for providing such outstanding care and making what could have been a stressful process completely worry-free!
Shipment from West Palm Beach, FL to Stone Mountain, GA
From first communication to arrival, it was flawless and stress free. Every question was answered and Arnie allayed all of my fears. Transporting a blind rescue dog can be scary for everyone but he face timed me during transport to reassure me that my new pup was doing just fine. I would recommend Exquisite Pet Transportation wholeheartedly. They live up to their 5 star status! Thank you so much for your flawless service and compassion.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.