CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Wonderful! Quick service, took great care of Hank. Let him play, gave him snuggles, and got him here early! Couldn't be happier. Thank you so much.

Definitely recommend got my babies here fast and safe. Kept me updated.

Donna was amazing. She picked my dog up within hours of me securing the booking, she got my dog from FL to NY in a day, and sent pictures all along the way. I would trust her for every future transport and despite having a super fearful dog she handled her with so much care. She loved Donna by the end!

Amazing! Pup came so happy and I was very impressed with the professionalism. Will always choose them! Thank you so much!

Cancelled on me last minute and lied about the reason why they cancelled. Claimed they had an issue with their car but then I received a text stating that they were driving on the way somewhere for another pet. They tried to say "oh that was text we sent last night, not sure why it sent to you" but there is no way that is true. They truly put me in a bind and I am beyond upset. I hope others don't fall for their cheap prices.

Wendy was wonderful!! We did not expect to need our dog driven from NYC to LA. Wendy was able to pick up our dog on the day we needed it and then drop him off in LA in only a couple of days. She uses an app where you can track the journey the entire time, which made coordinating to be home for delivery very easy. Best of all, she bonded with our new dog who had been through a lot. He jumped into her arms to say goodbye at the end of their trip. I would highly recommend Wendy and her team. They are very professional and everything was easy on my end. Thank you! Love, Sarah & Tyson

OK Transport was fantastic! I was extremely satisfied with the fair price, the communication, the friendliness, the knowledge of dogs and I can't thank them enough! If I ever need to transport again, I will surely contact them and recommend them to friends.

Super sweet. Took the utmost care of my newest puppy. She communicated with me the whole time giving updates when asked. Would definitely book her again for the future!

They delivered on time and Owen was in good shape. Thank you Melissa

Unbelievably kind and wonderful person. I would highly recommend her to anyone who needs their pets shipped. She's seriously the best!!

Olha was so wonderful to our two mini doodles (one senior dog who needs medication) transporting them from coast to coast (FL to CA!). She communicated with us daily on activities and sent pictures. I was able able to track them with along the drive with airtags that Olha provided. The backseat looked very comfortable for the dogs with blankets and fans. We ended up needing 2 extra days due to our accommodations now allowing dogs, and Olha was a lifesaver and keeping them while we moved to a new home. With all the stresses of moving, Olha was great to work with! Highly recommend!

The safety, care and comfort of my puppy was Sean’s top priority. Pickup to delivery was seamless. Highly recommend.

Kay was awesome! She was in constant contact the entire time and took care of our cat from LA to Dallas with no issues, no drama. We would definitely use her again!

I used Denny’s pet transport service to move my dog from Lutz, Florida to Snohomish, Washington. During the trip, Denny was very responsive, providing multiple updates and photos each day. I was also able to track the journey using Life360, which was reassuring. However, upon drop off I discovered several serious issues. There was a used cigarette butt in my dog’s bed which had burned a hole. The crate returned to me was not the one I had sent and was noticeably old and rusty. Most troubling, all four of my dog’s paws were raw, bleeding, and appeared to be burned. It has taken weeks of care for them to heal. I made multiple attempts to contact Denny to address these concerns but received no response. While I acknowledge that we should have inspected the crate immediately upon receipt, his lack of communication regarding these serious concerns is unacceptable and incredibly disappointing. I do not know what caused the burns to my dog’s paws. It could have been something as simple as walking on hot pavement. Nevertheless, I am extremely disappointed and frustrated by the condition in which my dog was returned and the complete absence of accountability. I would not use this service again.

Amazing Service! Both cats arrived safe and happy, Steven sent updates all along the way. Will be using them again for all my pet needs for sure.