CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
25 lbs French Bulldog from Virginia Beach, VA to Delray Beach, FL (930 mi)
Donna is amazing!! I felt comfortable with her from the minute we spoke on the phone before she drove my dog from Virginia to Florida! Sheâs was so sweet with my dog whom is extremely anxious in cars. So patient with her! Donna is a gem and so trustworthy. I have already booked more trips with her!
30 lbs olde english bulldogge from Tampa, FL to Abbeville, SC (537 mi)
Great communication, safe and sanitary conditions in transport vehicle, very nice shipper, recommended.
70 lbs Rottweiler from Bulverde, TX to Scottsdale, AZ (988 mi)
Absolute great experience. Great communication the entire time. Highly recommend
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13.18 lbs Bichon frise and maltese from Memphis, TN to Waldorf, MD (886 mi)
I give her a 100. She was great. The dogs and I love her. She sent pictures and kept in touch with me during their travel. I cant have gotten a more pet lover, people lover than her. God has blessed me, Snow and Rover. To her you are the "BEST" and we love you. To citizenshipper Thank You.đŻ.
Pets and Animals from Los Angeles, CA to New York, NY (2802 mi)
What can go wrong, will go wrong, and why they get a full 5 stars. I might be one of the few unlucky pet transport stories out there. Sure, 5 star reviews are great. However, it is also important (if not more so) to understand how a business adapts when things go wrong, deadlines are not met, and multiple acts of God interfere with well-laid plans. It was an evolving situation, and Steven and his team went well beyond the scope of expectations to make sure my furbabies made it safely cross-country. Long story short, I booked Steven and his team for a chinchilla pickup. After some discussion, he also agreed to take one of my cats, along with half of my enormous chinchilla cage, which was fantastic. I told him when my flight was, and the pickup date was scheduled with a few extra days as buffer in case he was delayed. This wasnât my first time using CitizenShipper and pet transport services, but I was pleasantly surprised with how professional the entire interaction was. It was clean and efficient, and he also verified his identity which was a nice plus. Fast forward, he was delayed. Twice. So what was supposed to be a delay of a few days turned into he might not make it before my flight. For a little context, one of the delays sent him to the hospital, and he barely took a break before continuing on his way. Then, a setback and mistake on my end. One day before my flight, I realized the lower half of the chinchilla cage had a completely exposed top (not fully enclosed). I called, and he immediately offered to just use a chinchilla-safe kennel and provided a solution for the cage. Now, with how tight the deadline was, I was very concerned. Fortunately, Steven already tapped into his network and arranged for a driver or foster to care for my pets until he can make it. My pets ended up with a foster hours before my flight, and I was given plenty of video updates during that time. And then, another delay. Snowstorm in the Midwest. We just couldnât get a break. But after he got out of the snow, he picked up my furbabies, and it was a straight shot from LA to NYC. My cat and chinchilla were delivered safe and sound, and Stephen even went so far as to replace some missing cage parts that were left at the pet foster. Overall, it was an emotional rollercoaster. But throughout the process, Stephen maintained clear communication, provided updates, and made sure the delivery was a success. If anyone is on the fence about hiring Dimensional Logistics, let my story serve as a benchmark for how well-prepared they are for the unexpected.
4 lbs Labrador Retriever from Coulterville, IL to Nashville, TN (249 mi)
We are Very Satisfied. Excellent Service!!
3 lbs Toy Poodle from New Braunfels, TX to Vail, AZ (869 mi)
Both these lovely ladies did an outstanding job transporting my new puppy. They were very responsive, gave updates every 3 hours, provided photos and even shared their location so I could track where they were while driving from TX to AZ. I would highly recommend them as they treat the puppies like they were their own.
Fishing Boats from Anaheim, CA to Fort Worth, TX (1388 mi)
She communicates well. I knew where my shipment was at all times and what the ETA would be. I would definitely use her services again
43 lbs Belgian Malinois from Capitan, NM to Alpharetta, GA (1444 mi)
Exactly the type of transporter you're looking for!
60 lbs American Pit Mix from Belmont, NC to Boston, MA (892 mi)
Dealing with Sam T was a pleasure. He did a great job, kept us informed the entire trip. His schedule was very good from pick up to drop off. His van was really well set up for our dog to travel in comfort. We will only use him in the future
74 lbs Golden Retriever from Saint Paul, MN to Salt Lake City, UT (1315 mi)
I am so grateful for Melisa! My husband and I are going through a divorce and he was hesitant to release our dog to me. Melisa was patient and flexible when pick up dates had to shift. She was proactive with communication and videos before and during transit. I HIGHLY recommend her.
48 lbs Siberian Husky from Los Angeles, CA to Fort Lauderdale, FL (2710 mi)
Steven was great!
35 lbs Brittany from Sargent, NE to Weatherford, OK (600 mi)
They did a wonderful job. Communicated very well, and delivered as promised.
90 lbs Great Dane from Poway, CA to Carmel Valley, CA (433 mi)
Cara was absolutely AMAZING! She was so professional, responsive and a great communicator. My dog was transported very comfortably and she provided updates all along the way. I HIGHLY recommend Caraâs FIVE STAR service. Thank you so much for everything!!!!
34 lbs Miniature Schnauzer from Monticello, UT to Harvard, NY (2158 mi)
Absolutely wonderful job from day one. They were in constant contact from even before pick up and all during the trip. My puppies were very happy with Travis. Even after delivering them, they checked back to see how they were doing. Wonderful company and I highly recommend them to everyone who wants caring people to move their fur babies. Thank you both so much. Darlene Fenescey