Bridging the Miles, LLC

Bridging the Miles, LLC

★5.0 • 89 Shipments

10 reviews • Since November 2023

About

Hey there! I'm Donna Willis (Owner). We are howlingly happy to introduce BridgingtheMiles4U. Based in Houston, TX, we're always on the move, traveling coast to coast about every two weeks, traveling 25-30 days a month. Home is on the road for Jeff, our driver, while I run all the business operations - so he can focus on the road and the pet passengers. You may wonder, "How come your transport number is not as high as other transporters on this site?" GREAT question! It is because 95% of our customers come to us directly and not through a pay site. We have completed over 4,500 transports and have over 2,000+ 5-star reviews throughout our online presence. Once a customer experiences our services, business professionalism, and care, we become the transport they can trust. With nearly 7 years of experience in private sector transporting for breeders, trainers, socialites, celebrities, military personnel, rescues, shelters, adopted pets, and police K9s, we're excited to bring our reliable and trustworthy services to CitizenShipper. We're passionate animal lovers, and it's our mission to provide top-notch care and service. As a family-run business, we pride ourselves on upholding the highest standards and adhering to USDA Rules and Regulations to ensure the safety and well-being of your pets. We don't aim to be the cheapest option because we believe in the actual cost of providing exceptional service and care. We are on CitizenShipper to gain a lifetime customer, giving you the opportunity to experience quality service the first time and every time you book us directly after. When you choose us, rest assured that we've considered every detail to ensure the comfort and safety of your pets throughout the journey. Our vehicles are well-maintained. We have policies, procedures, and contingency plans for all situations. Our drivers are skilled at navigating roads and weather, optimizing our routes. We provide plenty of walks, potty breaks, and clean cages throughout the day/night. If our driver is in an area with a pet-friendly hotel, all pets go in the hotel room with the driver. The drivers sleep with the pet passengers if they sleep at a rest stop or Travel Center. We've invested in a Cargo Van to ensure the comfort and safety of our pet passengers, providing each pet with ample space. At BridgingtheMiles4U, we aim to offer fair, reliable service you can trust. Please send us a message to experience the difference. ✅ USDA Registered - We follow the rules and regulations of the USDA Guidelines ✅ Clear background check - We are crispy clean - Sparkling! ✅ Photos sent throughout the trip - taken at multiple rest breaks daily ✅ Prompt communications with all parties throughout the trip ✅ Custom Built Kennels (all sizes) for Safety, Ventilation and security ✅ Pet Insurance (1,000,000), Full Coverage Vehicle Insurance (200K) ✅ 24/7 Vet on-call ✅ Double leashed and collared when not in kennel - No escapes ever! No! NO! ✅ Extra collars, leashes, and harnesses of all sizes on board **** Ask About our Military PCS and Shelter/Rescue/Adoption Discounts Direct Bonus Discount of an instant 10% off your booking if you view the BridgingtheMiles4U profile photos (here on CS) and can answer this question: What is the name of the little Schnauzer puppy in the "ribboned present" graphic around Christmas time? You can find the picture in my album here on CitizenShipper. Share the answer and get an instant 10% off our bid. *Maximum Discount 10%, discounts cannot be combined What we and the USDA require for transport: ✅ Up to Date Shot records ✅ Health Travel Certificate from Vet - USDA APHIS 7001 Form ✅ Must be 8-weeks old at the time of Transport ✅ Vet medication instruction if medicine is required during travel How the process goes: ✅ After accepting the bid - we will reach out to you via text/call (your preference) ✅ We will discuss your pet passenger(s) needs, personality, food, etc. ✅ A text/email will be sent with the transport contract to electronically sign ✅ Shot Records and Vet issued Certificate of Health (APHIS 7001 Form) ✅ A 50% deposit is made, with the final payment due upon delivery (The deposit ensures your route is locked in with our driver) ✅ We accept all major credit cards, CashApp, Zelle and Venmo, Cash accepted at drop-off The whole process is very quick and easy. Until we get the excellent opportunity to meet you in person, we wish you a Howling Great day! Peaceful Paws, Donna Willis (Owner/Scheduler) Jeff Polmanteer (Cross Country Cargo Van Seasoned Driver - 7 years) Madigan Willis-Polmanteer (TEXAS-VIP Specialist - VIP/solo or up to three pet passengers) We have carefully brought these people onto our team after months of vetting, riding with them, and observing all customer service interactions. They are TOP NOTCH! People! at BridgingtheMiles4U - "Pet Transport You CAN Trust!" Vehicle Information: Tall 2023 Ford Transit 350 Tall Cargo Van, UPDATE 11/18/24 - NEWLY RE-Customized Build Out, with stand-alone battery backup AC/Heater Unit for total climate control at all times. Sanitized every morning and between each transport. Emergency supplies are onboard at all times. Serviced at every service mile interval.

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Pet Protection Coverage

Safety comes first! Your pets are covered with our $1,000 Pet Protection coverage.

Booking Assurance

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Trusted transporters

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Vehicles Often Rents Vehicles

2023 Van/Minivan Ford E-Transit 350 Cargo Van

2020 Van/Minivan Chrysler Pacifica

Customer Reviews

Meghan

recently

I cannot recommend Bridging the Miles, LLC enough!! Donna and Jeff were wonderful from the first conversation to drop off. They were kind, quick to respond, answered all of our questions and gave frequent updates throughout our dogs’ week-long trip. Jeff sent several updates and pictures of the dogs each day, and Donna was extremely responsive any time I reached out. They took great care of our dogs, and we are so happy to have had the pleasure of working with this company.

Florence

recently

They were wonderful. Great communication, organized, professional and got my pups to me safe and sound. Would use them again.

Breanna

recently

Bridging the Miles made moving my baby cross country such a comfortable experience. I truly appreciate the team and how communicative they were before and after pickup. I was aware of my babies movement every day. I can't thank them enough for getting my sweet girl to me in an already big move as it was.

Cheyenne

recently

Updated me often about my pets care and travel. Made sure my pet had the best trip he could have and made it safely to his new home in a timely manner.

Demetria

recently

Smooth experience. Great communication throughout. Excellent timing. Photos sent of my pup daily. Best experience I could have asked for! Thank you! 😊 ☀️

Stephan

recently

Bridging the Miles was so awesome to work with. They most carefully delivered our 10 week old puppy to us 1300 miles! She was so happy and well cared for when we received her. Donna and Jeff are a dream-team. Constant communication and pictures showing how she was doing throughout. Very positive experience--will use again if ever needed and highly recommended!

Gail

recently

Wonderful experience Great communication My puppy had a great experience with Maura I can’t say enough good things about this transport company I will gladly use them in the future

Kieara

recently

Couldn't have been any happier! If you're having doubts and unsure of who is trustworthy, please go with them! They comforted me every step of the way. My little doggy made it safe and sound and around the time they provided me. My dog was picked up directly from the breeder and came straight to me. I would most certainty book with them again and again!

Jackie

recently

I needed my dog transported from NJ to FL to come live at college with me and the whole process was super easy! They sent picture updates several times a day and got him there faster than I expected. He was very well taken care of and I would recommend their services to anyone!

Renata

recently

Good communication and timing with everything- thank you!

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