CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Redwood City, CA to Waltham, MA
Y2K Pet Transport was amazing. Clear and constant communication from pre-pickup all the way to delivery, with pictures and videos provided throughout the trip from San Francisco to Boston. I would recommend them to anyone!
Shipment from Ontario, CA to Shawnee, OK
Emily was amazing! I can't say enough wonderful things about her. She is a confident experienced transport nanny. She helped calm my nerves all around and she delivered my kitties safe and sound! I highly recommend her!
Shipment from Colorado Springs, CO to Great Falls, MT
It was so easy and not stressful at all they had no problem accommodating my work schedule definitely recommend.
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Shipment from Priest River, ID to Renville, MN
She made great time, was very communicative every step of the way, including delays, and took great care of all three of our dogs!
Shipment from Milpitas, CA to Minneapolis, MN
The experience was good. Initially, we faced a hiccup with the pricing, as it changed a couple of times but not dramatically. I was looking for a reliable carrier that would be safe and communicative. They matched us with a dependable carrier. The service is expensive.
Shipment from Las Vegas, NV to Jonesborough, TN
Very happy with the service provided. Pups arrived healthy and happy!
Shipment from Tucson, AZ to Knoxville, TN
AZ to TN. Danielle delivered our two Aussies safely and in good time. She communicated promptly and had an extra crate for one of them to use on the trip. She’s more of a “road tripper in a van” than a polished “delivery business,” but we had no complaints. She shared her location with us via Life360 so we could see where she and the dogs were. Nice touch. Only got 2 photo updates but she probably would have sent more had we asked.
Shipment from Moab, UT to Crest Hill, IL
I had my motorcycle transported from Moab, Utah to the Chicago area, and the entire experience was excellent. My man communicated clearly throughout the process and kept me updated every step of the way. He sent photos and videos of the bike during transport, which gave me peace of mind that it was being handled professionally. Delivery was completed very quickly and exactly as promised. My motorcycle arrived with no issues. I would definitely use his service again and highly recommend him to anyone needing motorcycle transport. Thanks again
Shipment from Phoenix, AZ to Chicago, IL
The best service possible and care for our pets.
Shipment from Glendale, AZ to Rockville, MD
Danielle was incredible! Our Diego and Niko travelled from Arizona to Maryland. Danielle kept us updated the whole time via text and pictures, took so much of our stress and anxiety away. Our Diego (husky) is not friendly at times but in Danielle’s care he was completely comfortable with her. We are very grateful that we found her to be able to reunite our family in the East Coast. We highly recommend her! Our experience was above and beyond. Thank you Danielle for bringing our fur children to us.
Shipment from Memphis, TN to Rockaway, NJ
Absolutely loved the service. I adopted my friend’s cat who lives in Memphis and Richard helped bring her to me in New Jersey. It was a long ride and the cat came to me in perfect health, not stressed at all. Richard took such good care of her. Prompt response every single time from Linda. I got updates every few hours. They both are such great people. 100% recommend.
Shipment from Mifflinburg, PA to North Bergen, NJ
June was incredibly responsive and communicative throughout the process. She picked up my first puppy and delivered him safely. Thank you, June!
Shipment from Jupiter, FL to Lubbock, TX
great job! got my dogs to me very fast!!
Shipment from Millersville, PA to Miller Place, NY
Kept in contact the whole time, also gave updates during the ride, and send pictures and videos of our new family dog
Shipment from Houston, TX to Portland, OR
Wonderful experience! My kitty made it safe and sound with regular updates and great timing! Would definitely book again if needed!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.