CitizenShipper Reviews:
What 73,620+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,620 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Sacramento, CA to Indianapolis, IN
Hayley is just amazing. Our cat Antoinette had been an office cat for years, mainly because she would yowl nonstop when we tried to place her in her forever home. They just kept bringing her back. She loves me and I love her, so I decided to bring her here. Hayley endured hours of nonstop meowing - a record according to her. She is the best and I am so glad we entrusted our beloved Antoinette to her.
Shipment from Brooksville, FL to Milford, CT
Mark kept us well informed and took great care of our beautiful new puppy. We had no problems with the delivery
Shipment from Saco, ME to Silver Summit, UT
Bill's communication was great from the initial planning to the final delivery. He was flexible and worked with us to ensure he delivered exactly what we needed. Our 1 year old Bernese Mountain Dog was safe in his care the whole time and Bill took great care of her throughout the trip ensuring she was comfortable and had fun. The GPS tracker put us at ease, and we loved getting constant picture updates throughout the journey. We would absolutely recommend Bill!
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Tow away empty trailer 2000#
Wish I could post a "0" it was that bad! This was the final message to Eric & Haley after a terrible experience with them I DON'T RECOMMEND THEM: Eric & Haley, I have zero faith in you guys, you've missed 2 pickup times already, now you want some other guy pick it up, I've asked for the address where my trailer will be dropped off in wait until Eric would bring it to Texas-no answer, I assume you will miss a 3rd pick up date and not deliver by the 17th. I'm going to look at my options. Cancel!
Shipment from Hancock, MD to Colorado Springs, CO
Jill is a very loving and caring provider! She kept me informed along the route and sent photos and videos of Mandy. I was so excited to see my Mandy arrive in such great spirits, but I think she fell in love with Jill on the trip and is missing her! Jill made sure Mandy had nice walks and runs in fenced dog parks and lots of socialization with other dogs. I am very pleased with Jill's excellent services and feel confident recommending her!
Shipment from Tampa, FL to Cloverdale, CA
Our buddy made it across the country in one piece, happy as a clam the whole way! For anybody concerned about the anxiety (for you *and your pet) of putting them under a plane as cargo - this is the route you should go. Cheaper and happier is always better
Shipment from Kansas City, KS to Tucson, AZ
Driver was absolutely INCREDIBLE!! Very beyond reasonable pricing and consistently sent updates and pictures. I had no idea this service existed and was skeptical, but no regrets and completely astonished by the amazing driver! THANK YOU
Shipment from Ironton, OH to Green Bay, WI
Okay this review is for the people who are nervous and suspicious of everyone LOL -like me! I just wanted to leave quick review, he made the whole process super easy!! I was asking for a specific date....he was super flexible, and then he just gave me all the details. I received pictures and check-ins, and a very accurate ETA! Literally couldn't have been easier and I just was grateful I did not have to worry about my lil pup. Thank you Darin!! Appreciate everything very much!!😊
Shipment from Winchester, CA to Pinehurst, NC
Hayley did an amazing job transporting Luna to the other side of the country. She was an excellent communicator throughout the journey as she sent multiple photos and text throughout the day. It appeared that Luna, my dog, was happy and given several opportunities to get out of the car and stretch her legs. Hayley clearly loved on Luna and treated her as if she were her own. Hayley had enough room in her van so that Luna could travel the entire trip on her dog bed which really put my mind at ease; Luna doesn't do well in a crate so I was beyond thrilled that Hayley was willing to let Luna do this. She encouraged me to create a text thread with my daughter who would be recieving Luna on the "other end" so that everyone was updated at the same time. I was HIGHLY recommend Hayley to anyone looking for an animal transport. Loved her and the service she provided!!!
Shipment from Coronado, CA to Clearwater, FL
was initially very apprehensive about sending my goldendoodle puppy across the country with someone I didn’t know. However, from the moment I met Sean and his sweet four-year-old daughter, I felt much more at ease. They were kind, reassuring, and kept me in constant communication throughout the entire trip. Despite a delayed flight and a last-minute change, Sean made sure my puppy arrived safely and as quickly as possible. I’m incredibly grateful for the care and effort he put into the journey. Everything turned out great, and I would absolutely recommend his service to anyone needing a flight nanny.
Shipment from Saco, ME to Chevy Chase, MD
Seamless experience. Very professional and communicative.
Shipment from Anadarko, OK to Palmetto Bay, FL
First time using this Website. I was in the process of completing my adoption of a Black Russian Terrier Puppy, from Oklahoma and needed transport to Florida. I received numerous quotes, some were bit cheaper and some were a bit more. I truly wanted my Puppy to have the best car trip, humanely possible. After reading the past reviews of Emeralds Fur Baby Transport, I went with their services. Let me tell you, from the moment I booked this transport, Esmeralda was in contact with me. She set my pick ASAP. Let me also add that I sent her more than the required amount due, and she immediately informed me and sent me back a proper refund. She picked up my Puppy from Oklahoma and from the moment she picked him up until she dropped him off, she was in full contact with me and the seller, who requested it too. She and her coworker took such good care of our new baby. Constant attention, proper cleaning and up keep, fed him and provided plenty of fresh water and stopped in the best safest places possible, so the puppy can go Potty. Again, constantly in communication and sending pictures and updates. She is a blessing and a wonderful person. She made my Puppy delivery, so safe and festive! it was amazing! Without any doubts, I would totally recommend Emeralds Fur Baby Transport. I also want to mention that her truck is very well prepared and in newer condition. You can tell she loves Animals, because she does it with love and total attention to her clients. Bravo!!! This company is first class all the way!
Shipment from Crisfield, MD to San Diego, CA
The communication with the transport. I received pictures everyday.
Shipment from Lexington, NC to Woodstock, GA
Wonderful experience and very prompt. Would highly recommend and would definitely use again! I love that she provided tracking so we could track the puppy along the way.
Shipment from Elkhart, IN to Los Angeles, CA
My dog is reactive with strangers, tina helped calm her down and took all the appropriate precautions when handling her. Very professional and understanding. Thank you!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,620+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.