CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Brooksville, FL to Lebanon, OR
Smooth, easy, professional! We had a not so great first experience having someone pick up our trailer, long story short, it didnât work out with that driver. Scrambling to find someone before we flew out from Florida to Oregon, I found ADL, and I swear it was gods work. They were a legit god send! Always there so answer any questions I had and were very prompt to get back to me anytime a day. Trailer was picked up quickly and delivered in a great time frame. Highly recommend them!
All other items from Negaunee, MI to Redmond, WA (1923 mi)
Brandon was great. Very conscientious about goods which were fragile. Good communicator. Kept time estimates. Would highly recommend
Shipment from San Marcos, TX to Spokane Valley, WA
Truly an amazing guy. He asked what i my story with the cats was, i told him i put myself in debt to fly my two friends from texas to WA, and drive their cats to wa from there too. Due to them being homeless, in toxic situation i gave them all i had. He let me keep my money, didnt make me pay him. He is so amazing for that he truly deserves all the good the world has to offer! THANK YOU! For your kindness. It means more than you can ever imagine. After losing literally everything i had, he showed me there are still nice people:) i am forever grateful
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Shipment from Killeen, TX to Charleston, SC
Iâm so grateful for the help! Thank you so much
Shipment from Darlington, SC to Sacramento, CA
Kristen was perfect!!! She arrived at our home for the pickup on time and delivered Ollie to my daughter on time. Zero complaints. She sent pictures as well as provided her location the ENTIRE transport. Ollie was delivered on time, safe and sound. If we ever have to have one of our fur babies transported again in the future, we will DEFINITELY use Hayley's VIPaws Express Kristen.
Shipment from St. George, UT to Wilmington, NC
Hayley's service was exceptional. It was like having a dear family member take my pet to our desired location. I trusted her 100 percent. She kept me up to date with pictures 3x a day! I knew from the moment I picked her, I would feel secure and happy in my choice. She is so loving and sweet. Don't hesitate at all with booking her. She is worth every penny and more. I feel I gained a dear friend too. When you want the best for your baby, just pick Hayley, she's a natural pet lover and will do her very best to ensure your pet is happy all the way to their destination.
Shipment from Portland, ME to Portland, OR
Shipper initially was very good with communication. 24 hours before pick up, they cancelled the trip because we were not able to get Dog to a new location. We had agreed to one location and time, then we were told that wasnât going to work. Be very clear when working with this shipper with dates and pick up times.
Shipment from Summerville, SC to Austin, TX
Fantastic experience! Our belongings were transported from Charleston to Austin quickly and safely. The service was reliable, professional, and everything went smoothly from start to finish. We are very happy with the delivery and would highly recommend Pet Tasker!
Shipment from Nashville, TN to Austin, TX
Danny was fantastic! He transported our belongings from Nashville to Austin safely and quickly. He even placed our fragile items inside his own car to make sure they arrived without any damage. He was kind, professional, reliable, and took great care of everything. We couldnât have asked for a better experience and would absolutely recommend him!
Shipment from St. Louis, MO to Spokane, WA
Did a great job! I was thinking ground transport to save money but ended up getting my puppy delivered by air with an air nanny for the same price as the competition was going to charge for ground travel! Needless to say I had my puppy the next day instead of a. Week or. Two later! THANK YOU CITIZEN SHIPPER!!, and thank you Alexia!!!đ
Shipment from Scottsdale, AZ to Houston, TX
We had an absolutely wonderful experience with Hayley transporting our dog and two cats. We were looking for someone we could truly trust with our pets, and after seeing her already excellent reviews, we felt confident reaching out to herâand we are so glad we did! Hayley was incredibly responsive throughout the entire journey and kept us constantly updated, which gave us so much peace of mind. She took exceptional care of all three of our pets and treated them as if they were her own. Once she delivered them, she even made sure everything was okay with the animals before leaving. We couldnât have asked for a more caring, reliable, and trustworthy person to transport our pets. If youâre looking for someone to transport your animals, please reach out to Hayley. Your pets will be in the safest and most caring hands!
Shipment from Boynton Beach, FL to Boulder, CO
Cancelled at the last minute, hours before pickup no call. Not very professional!
Shipment from Prosper, TX to Santa Barbara, CA
Kahu service was outstanding. She kept me informed all the way in. My border collie arrived. Happy and safe. I definitely recommend. Kahu .
Shipment from Queens, NY to Spring, TX
Everything was great, the only point for improvement is a better coordination at the pick up from JFK airport. We had a connection flight and there was a misunderstanding regarding the time schedule. Gladly, everything was resolved. The dog got a great care, and was transported to us very quickly, which is appreciated, especially after a long trans-Atlantic journey. Thank you!
Shipment from Durham, NC to Provo, UT
Monique was absolutely fantastic. We have never done something like this so weâre a little apprehensive, but Monique was professional, kind, responsive, and extremely communicative throughout the whole trip across the country. Could not recommend her more highly! We were confident our pups were being cared for and loved along the way.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.