CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Despite what i assume were TCI's best efforts, they couldn't connect me with a driver within our agreed upon window, even with a 3 week head start. In the future, i'd suggest that they work harder on offering bids that they are confident will attract drivers as opposed to bids designed to get customers on the hook so they can start scrambling. Using that strategy might prevent them from literally asking their customers to kick in more money than their agreed upon bid as an incentive to lure drivers after striking out. BTW, I'm giving 2 stars as opposed to 1 because I'm sure that their dispatcher was working as hard as he could to try to fulfill the ultimately worthless promises made by whoever handles TCI's communication through CitizenShipper's chat function. That lack of communication and inability to make things work put me in a hole and really screwed up my schedule.
They were awesome! No other way to say it! Fast, professional, kind, took great care of the puppy! Wonderful service!
Great experience, very helpful and professional transported my from wv to nj overnight cannot thank enough will be using again!!!
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Great Experience! Kept us updated throughout their travel. (:
Samantha was a wonderful and reliable driver. She was very easy to communicate with and her bid was very reasonable compared to others! She picked up the dog on time and kept me updated along the drive by sharing GPS location and pictures along the way. I was very happy with her level of communication and care for our dog! I would definitely use her service again. Highly recommend!
I didn't know how to feel about when posting on the internet with my dog. It can always be a scary thing when posting and having to trust someone you never met. But let me tell you about the service they provided if I could give them a 100-star rating I would. They made it very simple i moved all the way from Alaska to Colorado and my dog diesel was stuck there and was nervous about how to get him back. Hiring fast service was the best decision I have ever made in my life. Took care of him took photos every day. Just the professionalism was remarkable. I can't express my gratitude enough to fast service. If you have an offer by fast service, I will strongly encourage you to hire them. Alask Fairbanks to Colorado Springs in 5 days that was amazing time. Just amazing Job, consider fast service for your next endeavor.
Very fast, very efficient, very kind. 10/10
Helene was so amazing! Very communicative, caring, and knowledgeable. She made the whole process stress free and sent us updates throughout our puppy’s journey home. I highly recommend Helene for anyone who needs a dog transporter.
Anton was very punctual both at pick up at drop off times. He kept us updated frequently during the trip and via GPS. He even had an extra carrier that was truly helpful, as ours had been packed by mistake! Your pet will be in great hands with Anton.
Great service, he is attentive to your pet’s needs and provides regular updates on the journey. 🌟
Dale and Ethan were terrific, they transported my Dogo Argentino from New England to San Diego on time and sent us daily text and video updates so that we could see how she was doing. Highly recommend!!
Christian is very communicative, he kept me posted since the day I booked his service, and stayed in contact 10 days before the trip, 3 days, the day before, what time he will be arriving. Through out the trip, I received update every 2-3 hours with photos, Po's well beings, whether he drinks water, eats, potty regularly, GPS Pings. He understands and cares from a real dog owner's perspectives.
Anton did great! He picked up my 2 cats from Las Vegas and brought them to Fort Worth. My cats were taken care of great.
My cat Max jumped out of my car as I was packing for our move from Colorado to Florida. Despite our searching for him for 3 hours we had to leave without him, hoping a neighbor would find him. 464 days later someone we don't know found him 20 miles away and identified him via his microchip and I got a call. I booked Rob and he worked continuously with the finder and me over a 3 way chat to coordinate. The plan was he would provide a soft sided pet carrier, fly from NY to CO, meet Max's finder at the airport and transfer Max from her carrier to his, then fly to Florida where I would meet him at the airport. The plan worked flawlessly despite his having to reschedule flights due to flight delays. He kept in touch constantly over the chat, and now Max is back with us. His status as a Jet Blue employee gives him flight discounts that keeps his booking fee low. I wholeheartedly recommend him!