CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
34 lbs Doodle from Golden, CO to Glenview, IL (1020 mi)
I cannot recommend this driver enough! Driving a dog from Colorado can be stressful, but they made it incredibly easy. I’ll admit I flip-flopped on the timing a few times, but they were so flexible and accommodating with every change. I received regular text updates throughout the trip, which really put my mind at ease. Best of all, there were no hidden fees or surprises—just kind, generous service. My dog arrived on time and happy. I completely trust them and would absolutely use them again!
60 lbs Great Dane from Shepherdsville, KY to Perry, FL (691 mi)
Wonderful experience!
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13 lbs Miniature Poodle from Meta, MO to Los Angeles, CA (1743 mi)
J&J made my life so much easy and stress free. I got my puppy happy and healthy while keeping me updated during the whole time the puppy was with them!
15 lbs Lhasa Apso from Portland, OR to Chicago, IL (2120 mi)
J&J flight nanny was great. This was our first time using something like this and they were patient with all our questions. They guided us through the process, let us know what documents we needed and communicated with texts and phone calls. During the transport, they sent pictures and gave us updates on how our dog was doing. We worked directly with Sean and he was friendly and took care of our pup!
8 lbs Goldendoodle from Denton, TX to Little Rock, MS (523 mi)
Kept me informed the whole trip, which was 8.5 hours long. She sent pictures as well with her updates. Very pleased with our experience! Highly recommend!
10 lbs Border Collie from Dallas, TX to Castle Rock, CO (768 mi)
Had Amanda pickup and transport a newly adopted puppy for me. It was a fantastic experience. Lots of communication, pictures of the puppy, and the care she provided him was exceptional. I highly recommend Amanda for her professionalism throughout the two days to bring the puppy to me!
75 lbs Siberian Husky from Auburn, ME to Greenville, NC (849 mi)
Natalie exceeded my expectations! She was professional and personable. She kept us updated as she picked up our three dogs and brought them from Maine to NC. I would highly recommend her!!
45 lbs Plott Hound from Gladwin, MI to Snohomish, WA (2336 mi)
Shawn and his family brought our plot hound from mid Michigan to our home in Snohomish, Washington. Sabine came happy and rested. They communicated well and made great time. Adjusted their schedule to fit ours, which was much appreciated. Would use them again and recommend them highly.
4 lbs Miniature poodle from Bristol, VA to Virginia Beach, VA (428 mi)
Dee was really nice, had great communication and kept me updated with pictures included. You can tell she loves dogs because she was very patient and was super helpful getting my Harlow situated, Definitely would recommend again.
9 lbs Brussels Griffon from Danville, IN to Mesa, AZ (1679 mi)
Very satisfied-communication is excellent, she is courteous and punctual. A very genuine person who love animals, and they arrived happy and were well cared for on the trip. She also went above and beyond to help transport the remainder of my mother’s belongings, including large framed pictures and sentimental items. Completely trustworthy and I never once worried about the safety of animals or possessions along the way. Would 100% use again without hesitation, and would 100% recommend to anyone I know.
45 lbs Mixed Breed from Dallas, TX to Oxford, MS (529 mi)
Did a great job!! On time and kept us updated on his progress. Would definitely use again.
40 lbs Labrador Retriever from Warner Robins, GA to Hampton, VA (600 mi)
Great service and communicated with pictures at each stop!
93 lbs Mixed Breed from Marysville, OH to Cottage Grove, OR (2471 mi)
There's no way I could write zero stars. My dog never arrived. He died on the way. He was young and ready to travel. I put a GPS tracker on him to make sure he arrived safely. It was supposed to be a direct trip from Ohio to Oregon, but they went all over the states to the east, north, and south. Three days later, I was still asking when he was going to Oregon, and he kept saying it would be the last stop before going there. My dog wasn't fit to travel for more than a week locked in the car. It was total negligence. They put him under a lot of anxiety by traveling nonstop to other states far from where he was supposed to go. Then they only called me in the middle of the night to tell me they took him to the emergency room, and that's when they called me to say he died due to gross negligence. My heart is broken. I lost my pet, and we've all cried so much. Choosing them was the worst mistake. And if it's not enough, they didn't even return the $500 deposit we gave them. And he blocked our numbers. So much negligence and money theft. I paid him to kill my baby. I don't know how they allow him to do this. I don't recommend putting your trust in him.
3 lbs Brussels Griffon from Pocola, OK to Jacksonville, FL (1028 mi)
Pet Transit Solutions was great to work with. They were always quick to respond, and were very professional. Our baby made it with no issues.