CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Bradenton, FL to Corning, NY
I am extremely satisfied with the service I was provided. My driver,Yvonne answered her phone and my questions with care and concern. She took very good care of my three cats who she drove to New York from Florida. I am so grateful for Citizen Carrier and the opportunity they gave me to have my animals driven to me when I couldn't transport them myself. Ten out of ten.
Shipment from Drexel Hill, PA to Stillwater, MN
Fantastic communication, prompt pickup and drop off, and multiple check-ins with photos. Our dog was clearly so content the entire time. We’ll absolutely be using 4K again, and referring them to our friends. They’re worth every penny (and still super reasonable).
Shipment from Detroit, MI to Seattle, WA
Bubba’s Transport provided smooth and safe transportation for my two dogs from Detroit to Seattle. I was able to track their progress in Life360, got frequent photos and text updates, and they even arrived earlier than expected. It was my dog’s first time traveling without me and Leann’s genuine care for my pups put my mind to ease. Definitely recommend!
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Shipment from Cheektowaga, NY to New York, NY
Amanda was a dream to work with. She was very informative through the whole process I was a bit skeptical through out the whole process but her reassurance helped me ease. She always gave me updates and sent pictures. She was even lovelier in person. Thank you so much Amanda.
Shipment from Boring, OR to Paso Robles, CA
Great experience considering this was the first time ever using this app and service. Ricardo was very responsive and timely, he really took care of our pup. Definitely would book again and recommend.
Shipment from Portland, OR to Portland, OR
Excellent service and friendly with my pup! Highly recommended.
Shipment from Tampa, FL to Philadelphia, PA
I would definitely use LaFamilia again! They were very nice to Kiara . I got videos throughout her travels and Kiara made it home safely.
Shipment from Philadelphia, PA to Weyerhaeuser, WI
Thomas was awesome. Provided updates throughout and worked with my schedule, put the puppy’s well-being ahead of making good time and took breaks when needed. A+! She arrived happy and safely.
Shipment from Spring, TX to Kansas City, MO
My family is grateful to Michael for the help he gave us at all times, he was always communicative and very punctual the puppies arrived well, Thank you Michael for the hard work you did during this trip taking care of these puppies, We definitely recommend it and we hope to make more deals soon. Don't hesitate to book with Michael.
Shipment from West Allis, WI to West Milwaukee, WI
Very helpful and prompt
Shipment from Houston, TX to Keystone, CO
Mindy was amazing!!! She messaged me so fast on setting up arrangements and stayed in close touch. Throughout the transport I received photos, gps tracking, and updates. My dog was going to my sister and dad and she kept in touch with them as well to ensure he could get home safely. I was so nervous about this experience but so glad I moved forward with booking this. A lot of messages I got from others said I couldn’t send a bag and dog food bag but Mindy had no problem with that. I can’t believe she got him there so fast with such a long drive. If you need someone to transport your pet she is the best!
Shipment from Wellington, FL to New York, NY
Do not book this transport service. She arrived 8 hours late, did not leave the destination when she stated she would, ended up handing off our dog to a different transport service without informing us, and then the dog arrived two whole days past the designated arrival date. Complete lack of transparency, will ask you for payment upfront and then just hand your dog off to someone else when she doesn’t want to complete the ride. Absolute disgrace.
Shipment from Brentwood, NY to Deltona, FL
I would recommend them to everyone they where amazing, kind people who sHOW. care and concern for your fur babies. I had so much anxiety and they put me at ease with consistent updates and videos. I want to thank you both again for everything I'd give you 100 stars ❤️
Shipment from Palm Springs, FL to Glendale, CA
Animus Transit and the staff members are very professional and customer service was phenomenal! The timeline for picking up my dog (Teddy) was right on time and updated me with photos everyday for long travel from Palm Springs Florida to California! Michael, the driver Coordinator did an excellent job taking good care of Teddy. It was a very successful journey from start to finish and would highly recommend Animus Transport! Thank you for a job well done!! Kudos!!!
Shipment from Los Angeles, CA to Pennsylvania, PA
My dog flew from Australia to LA and she had to go for a 4 days road trip a day after for her to get to where I am. I was extremely worried as she also did a long flight right before. Terry was so helpful and kind the whole 4 days. He made sure she got her walk every 4hrs, never missed sharing the location and updates on how she is doing. My dog came home to me happy and healthy. I would definately come back and use Terry's service again if I get a chance. Thank you Terry you were amazing!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.