CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Palmdale, CA to Merced, CA
Excellent service. Janna was very professional and helpful. I was recently injured and had to move for a new job; because of my injury and the heat wave moving my dogs had become a bit of an issue. I put in a bid and Janna was the most budget friendly option; she was honest and open in saying that she was new but willing to go above and beyond for a good review. She not only went above and beyond but also ensured my 2 dogs (Husky and GSD) were comfortable and cared for the entire 4-5 hour trek. She sent constant updates and pictures and allowed me to track her location using the Life360 app. She handled the drop off like a pro (even the small mix up). Overall I can not recommend her enough; she is professional, caring about dogs snd very well with communication. She gave me complete peace of mind about my dogs during what was a very chaotic and stressful move.
Shipment from Lake Wales, FL to Los Angeles, CA
I am extremely satisfied with the whole transport experience with A Worthy Ride. They were very responsive and timely to my questions and texts and unbelievably took only 2 1/2 days to transport my pet from Florida to Los Angeles. The fee was extremely reasonable and the driver was so nice and professional that even the people he picked the dog up from mentioned how nice he was. I would definitely recommend them and definitely use them again!
Shipment from Fresno, CA to Tulsa, OK
This wonderful woman, transported my pup 2000 miles and allowed a payment plan. She is an amazing transporter
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Shipment from Logan, UT to Colorado Springs, CO
This was hands down the best experience I have ever had with having anything transported. Marq was amazing at communicating through the entire process. He was reassuring to the family I got my dog from and made me feel confident I could trust him. He treats his deliveries as if they are his own pets and is very punctual. My dog was already attached to him by the time he was delivered. Marq is kind and professional and has my highest recommendation. I will definitely be using them again for any future pets.
Shipment from Billerica, MA to Round Rock, TX
D&D Transportation did a fantastic job shipping our wake boat from Billerica, MA to Round Rock, TX. About a 2000 mile trip. He kept us informed every step of the way and even removed the Bimini top to keep it from tearing. First class service all the way. He comes highly recommended.
Shipment from Tucson, AZ to Medina, OH
They took great care of my in laws senior pup bringing him to me in Ohio. Constant updates, tracking along with pics & videos. He had some issues in the beginning due to not being used to a car ride for so long, but they took such good care of him. I appreciate all the care you put into Joey to get him to his new home!! Thank you!
Shipment from Chamblee, GA to Monongahela, PA
Jayne was absolutely amazing!!!! Took such great care with both of my dogs. I would never go with anyone else but her .Thank you Jayne so much for everything you did. Mist definitely will use you again
Shipment from Manitowoc, WI to San Antonio, TX
Very on time and great to work with him!
Shipment from Troutman, NC to Glen Cove, NY
Terrible customer service skills who makes a pick up window going into 11 pm on any day wonât send out confirmations until close to midnight âŚâŚ makes verbal promises that he has no plan on keeping then tells you it was in the contract he agreed to a pick up date before I paid after I paid he completely flipped the script I know you think your saving a few bucks booking him I can guarantee you he charges for food anything additional and heâs very RUDE I would rate him a negative 5 but it wonât allow me I wouldnât trust this company with a penny of my time or money they write small prints make you sign 15 page contract then the drop off was around 8pm-12am MIDNIGHT!!!!!!! Monster of a company I suggest jazzys for 200 more your dog is secure she does accurate timing pricing and overall she cares about her customers
Shipment from Philadelphia, PA to Orlando, FL
Exactly as promised, Adam got our parrot safe and sound from Philadelphia to Florida in record time, keeping us updated at all times. Highly recommend!
Shipment from Palatine, IL to Phoenix, AZ
Wonderful expierence, communication was spot in, and took care of our stella like it was their own. Highly recommend
Shipment from Queens, NY to Waynesville, NC
Jason was amazing to work with. Great competitive pricing and communication. He knows what he is doing and it shows. This took a LOT of stress off of us. I would recommend his services and use him again. If you are comparing, save your self some time and just go with Scooby-Doo!
Shipment from Phoenix, AZ to Milwaukee, WI
Amazing service!! I received many pictures and updates throughout the entire process!!
Shipment from Philadelphia, PA to Queens, NY
AJ was really amazing on all levels! He was so professional, friendly and kept the lines of communication open from start to finish! His pricing is also fair and reasonable. After he dropped Lola off he even sent me a video showing me that she was safe and with her original owner! I would totally recommend him to anyone who needs to transport their pet. I will definitely be using him again if the need comes up. Thanks again AJ! It was truly a pleasure working with you! Keep up the great work! Best of luck with everything too!
Shipment from Canyon, TX to Layton, UT
Barry was great. He had already built a bond with Jinx (5yo female doberman) when he got her to me from her previous owner. So much that I almost felt bad taking her from him. He communicated well, was reasonable, and all around great to work with.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.