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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
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Most Recent Reviews From Our Customers
She was fantastic! She gave regular updates and photos, and brought our little fur baby safely to us. We highly recommend
Sue and Steve were exceptional. Took great care of Jax our lab mix and kept us updated on his journey from Florida to Louisiana. Would highly recommend them.
Douglas was absolutely amazing. My Great Pyrenees puppy couldn’t have been easy to travel with. But Diego was happy and healthy when he arrived a day sooner than I thought possible.
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My recent experience with Sied (misspelled I know) whom I hired to transport my 5-month-old kitten from Atl to Kansas has left me deeply troubled and concerned for the well-being of animals in his care. The level of negligence/animal abuse displayed throughout the journey is alarming and has undoubtedly put my pet at risk. From the very beginning, it was evident that the contractor had no idea about the specific needs of a young cat. #1 Shockingly, he allowed the kitten to go a whole 24 hours without providing a litter box. When confronted about this oversight, he seemed oblivious to the importance of such a basic necessity for a feline companion. Instead of understanding the fundamental difference between cats and dogs, he thought it appropriate to use a pee pad, as one would for a canine. Any person with even a basic understanding of animal behavior, let alone someone claiming to be an animal shipper, should know that a cat does not use a pee pad. #2- The complete disregard for the specific instructions provided regarding the kitten's food and medication. Despite clear and explicit directions, both the food and medication arrived in amounts that far exceeded what was necessary for the journey. The excessive amount of food and medication provided after delivery indicated a failure to monitor and address the fundamental needs of my pet during the trip. #3 Despite claiming on his page that he provides GPS tracking, the reality was far from it. He only shared navigation details with me after multiple requests, and even then, it was not for the entirety of the trip. Navigation updates were limited to the end of the first day and the last hour of the entire trip leaving me anxious and uninformed about my pet's well-being during the majority of the journey. Adding to the frustration, the contractor arrived a whole day late to pick up the kitten which I had to keep changing my work schedule, further disrupting my plans and causing unnecessary stress. Communication was another significant issue as he was consistently slow to respond to texts, leaving me in the dark about the status of the pet's journey. To make matters worse, his unprofessional demeanor was evident throughout the entire process. He arrived at the final destination smelling strongly of weed and cigarettes, raising concerns about the conditions my pet may have endured during transportation! Then he had the nerve to displaya shocking lack of respect towards his clients both to me and the person receiving the kitten. It is incomprehensible that someone/a company entrusted with the responsibility of transporting living animals could be so careless and indifferent to their well-being. I am appalled by the lack of professionalism, competence, and compassion demonstrated by this individual. He seems great until you pay for his service then the shenanigans beings. Also, he is going to try to call me a liar, so I have pictures of texts, location sharing denial, food/medication (before and after trip) everything to support my review. I didn't want to put the kitten in a plane because I didn't want to "stress" him out. He would have gotten there that day, with less than half of the price and stress. DO NOT USE THIS COMPANY! Dealing with this individual was more like a burden than a service.
Paws and Claws was awesome! They helped me in a pinch. I had a puppy that was going to his new forever home in NY and the driver cancelled 2 days before shipment. I had to repost and they were able to accommodate such short notice and at an exceptional price! Chris was great! He kept in communication with both me and the new momma. Will definitely use again.
Great service, on time, good communications!
Do yourself a favor and go ahead and book the trip with Luke! He was great all around! Really professional and kept us up to date throughout the whole process. He took great care of our dog, who showed up to the final destination happy as could be! If the need ever arises again Luke will 100% be the first call we make and you should to!
Service was prompt and efficient
My review is based on how everything was handled before stuff started going downhill on the breeder and my end. Said was very reasonable with his offer and extremely professional with everything. I will admit that I was taking my time to accept the offer but he was very patient and reassuring. After submitting the bid, he kept me utd and was amazing with communication. Whenever there was a hiccup down the line then he lets you know and will defend his clients no matter what. Although having a few issues with the breeder, Said was doing his job and did it well.
She was wonderful and gave constant reports. Was accurate with time and very professional. 10/10 would recommend
James and Hayley it was a pleasure to have you all get Bane and Chapo down to FL! I received plenty of pics along the way! There was a miscommunication prior to the trip but we were able to figure things out. All the best!
Great feedback and updates throughout the entire trip. All 3 of my dogs were super happy. Cannot recommend enough!
Devin was absolutely amazing with our Grumpy boy. We had 24/7 GPS tracking as well as constant updates and photos along the way. He brought our boy from Florida all the way to Maine! His price was very reasonable and if I ever needed to ship again, he would be my first choice! I cannot say enough good things about him.
Erica was awesome! She helped get my Cara-Mia Rose home. Now my service dog has been to more states the me. lol Mama’s Bear is the way to go for any transportation needs you have. She updates frequently and sends pictures too! If I ever need to do this again she will be who I go to and refer to my friends.