CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Albuquerque, NM to Boise, ID
Vom made sasha feel comfortable. Constant updates and videos. Happy with the delivery
Shipment from Buckingham, VA to Virginia Beach, VA
This was one of the best experiences I have had with a puppy transporter! He was very polite, on time and eager to help in such a short amount of time given, as we were on a tight schedule. My puppy arrived very clean, well taken care of with all paperwork from the breeder. I would highly recommend this transporter to anyone! I would use him again in a heartbeat!
Shipment from Chattanooga, TN to Sparks Glencoe, MD
From the minute I spoke with Susan I felt confidence in my choice to use her. She’s already been out so. From the minute, I spoke to Susan, I felt confident that she was honest and going to deliver my puppy safely. She made herself available at all times which was also reassuring. I recommend her very highly..
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Shipment from Ridgecrest, CA to Chattanooga, TN
Tina is amazing! She is incredibly communicative, and will adapt to any needed plan changes. Honestly, she was wonderful and went above and beyond for a hamster transport. I would definitely use her again for another pet transport. Highly recommend her 🙌
Shipment from Gilroy, CA to San Jose, CA
Antonio delivered our pup from California to Michigan. We were very anxious and our pup is usually anxious as well but Antonio did a great job at communicating and sending updates to us along the way and our pup looked so happy. I’m glad we decided on this instead of a plane I feel that just the few days he spent with Antonio really helped him get comfortable with other people and he’s doing great now. I will definitely use him in the future.
Shipment from Fresno, CA to Auburn, WA
What an amazing job kept me updated throughout the whole transfer of our little pup.
Shipment from Kannapolis, NC to Columbus, GA
⭐️⭐️⭐️⭐️⭐️ Absolutely recommend! Very friendly, kept me updated throughout the trip, and made the whole process easy and stress free. Communication was great from start to finish and I always felt like my puppy was in good hands. Would definitely use again in the future.
Shipment from Dallas, TX to Palm Coast, FL
I am so grateful to Rick Matta for his care, compassion and expertise. We entrusted our dog Duke to Rick to transport him from Texas to Florida. Rick alleviated our fears through texts, photos and calls. Even through bad weather he was calm which helped Duke and us. Duke arrived safely today and we are so grateful. We would recommend Rick without hesitation. If we need to relate one of our pets, it will be with Rick and Citizen Shipper. Thank you! Paula and Tom Howard
Shipment from Temple, GA to Apopka, FL
Great communication and felt very safe and confident in transport.
Shipment from Reno, NV to Beckley, WV
Antonio was very professionally and communicative! He had some weather delays but kept us updated with texts and videos the whole time. He was great with our dog and we would trust him again.
Shipment from Burke Centre, VA to Los Angeles, CA
Gina was fantastic in helping my cross country move with my Corgi from VA to CA. I was kept up to date everyday on the travel progress. My corgi arrived in such a good mood and completely relaxed. Highly recommend!
Shipment from Madison, WI to Rancho Cucamonga, CA
Austin was just incredible. He kept us updated on the fantastic journey from WI to CA. I will hire him again!
Shipment from Chula Vista, CA to New York, NY
Antonio was great. He got our two pups from CA to Jersey, trekked through storms and still made great timing all while keeping great communication. I will hire him again!
Shipment from Jeffersonton, VA to Converse, TX
Great service and fast, safely transported my pup and provided updates along the trip with photos.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.