CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Pass Christian, MS to Annapolis, MD
Matthew and the entire Citizen Shipper experience was excellent. Actually, both exceeded my expectation. Matthew made it work: great communication, on time, a fantastic job. A big thanks to Matthew.
a safe, band saw, and sewing machine
Jay was great and very personable. Brought everything needed for a difficult task of moving an antique safe fit me and delivered it with no damage. I very much enjoyed working with Jay and will contact him if I need anything else moved.
Shipment from Syracuse, NY to Grand Lake, CO
Very good communication and took really good care of the puppies.
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Shipment from Moses Lake, WA to Rio Verde, AZ
Travers Family Transport made such a long trip for a lil fella bearable! They kept me updated with texts and pics the entire time. I really appreciate the time and effort put forth to deliver our new baby kitten, Hudson (originally known as Damon).
Shipment from Yorktown, VA to San Diego, CA
Thank you Jose for getting Simba where he needed to go safely! We appreciate your help!
Shipment from Amarillo, TX to Murrells Inlet, SC
Very professional and flexible with scheduling. Made the whole process easy and worry-free. Would book again!
Shipment from Atlanta, GA to Grand Rapids, MI
Excellent experience with Natalye!!
Shipment from Winter Park, FL to Miami, FL
Kenneth was beyond amazing transporting my 2 cats. He made me feel comfortable from the very first time speaking and made sure my cats were comfortable as well. You can tell he cares about his work and the animals he handles. 10000000 plus stars! Communication was great, timing was perfect and his energy was everything you need in someone to trust with your pets!
Shipment from Washington, DC to Long Beach, CA
Our puppy was delivered happy, clean, calm and a day early! Great communication throughout the journey. We will definitely recommend to others!
Shipment from Washington, DC to Lake Charles, LA
Absolutely Outstanding Pet Transport Service! Wow, wow, wow! I cannot recommend this transporter highly enough. She transported my two dogs, Leila and Krypto, and the level of care, professionalism, and compassion she showed throughout the entire journey was truly exceptional. After already enduring a grueling 49-hour international journey by air, my dogs were understandably tired, stressed, and traumatized. She completely understood their condition and went above and beyond to ensure they felt safe, comfortable, and calm. Not only did she pick them up directly from the CDC, but she then completed a journey of more than 25 hours with them and arrived exactly as promised, right on time. Throughout the entire trip, she kept me updated with regular messages and photos, which gave me tremendous peace of mind. She cared for Leila and Krypto as if they were her own dogs. They were kept clean, well-fed, well-hydrated, and, most importantly, loved and comforted during a very stressful time. Her dedication, patience, and kindness were evident in every interaction. Entrusting someone with your pets is a huge decision, and I can honestly say I could not have asked for a better person to care for my dogs. If you're looking for a transporter who is reliable, compassionate, communicative, and genuinely loves animals, look no further. Thank you for taking such incredible care of Leila and Krypto. You turned what could have been a stressful experience into a wonderful one. Five stars aren't enough! ⭐⭐⭐⭐⭐🐾❤️
Shipment from West Chester Township, OH to Savannah, GA
I couldn’t be happier with Staci’s service. She safely transported 2 of my cats from Ohio to the Savanah GA and treated her with great care throughout the entire trip. Staci was very communicative and kept me updated regularly with messages and updates, which gave me a lot of peace of mind. She was reliable, professional, and clearly cared about the pets she transported. I highly recommend Staci to anyone looking for a trustworthy pet transporter. Thank you so much for taking such good care of my cats!
Shipment from Lafayette, IN to San Tan Valley, AZ
Julie was excellent!! Very personable. She gave me many updates along the way. Our fur babies came home just as they left, healthy and happy. I am very pleased with Julie.
Shipment from Phoenix, AZ to Feather Sound, FL
There's no adequate way to describe what an amazing experience we had with Byron, from All Aboard Transportation!, thanks to the CitizenShipper website. We rescued a Pitbull, named Violet, from AZ and needed someone to bring her to FL. Byron responded within minutes. After the 1st couple of texts, I knew he was who we needed. He very thoroughly took us through the process and explained everything so clearly. He answered all of our questions and made us feel 100% comfortable to trust him with Violet. He picked her up and sent us pictures of him receiving her into his care. During the entire teip from AZ to FL, he was very communicative and sent us photos every few hours when he stopped to let her out and take a walk. He did this for the entire trip! He'd call us every day or so just to check in and let us know where he was along the way. By the time he got here with Violet, he was like family. Bryon is just a genuinely, kind, compassionate, friendly guy! When he got here, he took a couple of minutes to say goodbye to Violet and he was so good with her. She was very comfortable with him, she was wagging her tail and clearlyvhad grown to like him very much. We had expected the whole process to be complicated and stressful and it was the exact opposite. I would absolutely recommend All Aboard Transportation and CitizenShipper to anyone who needed to transport their pet (Bryon also had a rescue cat with him when he got to us) from one place to another. I would especially, emphatically, recommend Byron for the job! Thank you, Byron, for taking such good care of Violet (and us!), we're so grateful for everything. Safe travels!
Shipment from Moreno Valley, CA to Las Vegas, NV
He helped me transport my dobie for his final moments. Appreciated his kindness. 10/10 will do it again
Shipment from Dallas, TX to Houston, TX
Erica was absolutely wonderful! Due to unexpected travel issues, I wasn't able to return to the U.S. to pick up my puppy myself. Erica took care of everything—from picking her up at DFW Korean Air Cargo, handling the customs clearance process, to safely delivering her to my friend's home. She kept me updated throughout the entire process, sent me photos, and made sure my puppy was well cared for after her long international flight. Her professionalism, kindness, and communication gave me so much peace of mind during a very stressful time. I truly appreciate everything she did and would highly recommend her to anyone who needs a reliable and caring pet transporter!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.