CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
90 lbs Germán Shepherd from West Caldwell, NJ to Miramar, FL (1282 mi)
Lori was excellent from the first time she contacted me with clear and detailed explanation of the process. She arrived to Florida well and on time with my German Shepherd, I highly recommend her and the service she provides, thank you Lori!
48 lbs Bulldog from Redmond, OR to Reedsport, OR (212 mi)
Very Satisfied. Highly Recommended! Went above and beyond to help me with transporting a Bulldog in a family crisis situation and short notice. Displayed a lot of passion for her services. Thank you, Kat!
76 lbs Rottweiler from Los Angeles, CA to SeaTac, WA (1132 mi)
She is really awesome, easy to communicate and a very lively person. She was on time and made it super smooth. I highly recommend her
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39 lbs Village dog from Middletown, CT to Lakewood Ranch, FL (1283 mi)
Very concerned
6 lbs Cat from Brighton, CO to Superior, WI (1043 mi)
We had the best experience with these wonderful couple. We are so lucky to have had them come into our lives. Thank you for everything.
30 lbs Cat from Herndon, VA to West Springfield, MA (387 mi)
⭐⭐⭐⭐⭐ Outstanding Pet Transport Service! Amazing care for our cat! She kept us updated every step of the way, which gave us so much peace of mind. All of the pets in the carriers looked happy and completely stress-free. You can truly tell they care about the animals they transport. We are so grateful and would absolutely recommend this service to anyone needing safe, loving pet transport! 🐾
15 lbs Cat from Winter Garden, FL to Tulsa, OK (1215 mi)
Christina & Daniel are wonderful! I was nervous about having a stranger bring my precious & beloved babies to me. Christina is so caring & understanding. She answered all of my questions. She was very patient & genuinely kind throughout the entire process. I Greatly appreciated being able to see where they were as they made their way to me. Excellent communication from start to delivery. They took Wonderful care of Glory & Shalom. I HIGHLY recommend them! Thank you again for making this experience the best it could be! You two are Fantastic!
10 lbs Great Pyrenees from Granite Falls, NC to Orlando, FL (580 mi)
DO NOT BOOK! LISTEN TO THE OTHER PPL IN THE REVIEWS ABOUT CANCELATIONS! SHE WILL TAKE YOUR MONEY AND BLAME IT ON A FAMILY EMERGENCY!!!! Jennifer showed up on to pick up the puppy I thought was ready but the breeder disnt have health certificate. (I didnt know this at the time and I guess the puppy was a few days under age..I didnt know this either so this was my own fault). Jennifer told me that she could pick up the puppy back up on in 3 days when he was 8 weeks I also had the breeder get his health certificate. He was ready to go, she canceled for Wednesday. Then told me she would get him Thursday...cancelled again, then told me friday morning then friday evening... then said friday morning 8am ...then canceled again today. Told me it was a "family emergency" (she has used this in the past! If you read reviews) . It was my own fault bc she has past reviews of doing the same exact thing.
21 lbs Cockapoo from Glenwood City, WI to Barrington, RI (1336 mi)
Adra from Happy Tails Pet Transport provided excellent service every step of the way. She was great at explaining all the ins and outs of the process of securing transport and all the fees and made it all easy to understand. She was extremely accommodating about being able to pick up our Cockapoo and kept us informed every step of the way during some difficult weather challenges. She’s an obvious animal lover and was able to give our skittish pup tender loving care on a trip that stretched from western Wisconsin to Rhode Island. I would highly recommend her and wouldn’t hesitate for a heartbeat to hire her again.
11 lbs American Bulldog from Victorville, CA to Stilwell, KS (1545 mi)
Our experience with Kimberly was absolutely amazing! She was very friendly, helpful & kept us up to date on there travel all the way from Cali to Kansas. We have never had someone transport an animal for us so I was extremely nervous with the unknown and our precious cargo. After reading her reviews, it truly helped ease my mind and know that our new puppy was in good hands. I will definitely call her again if we any transportation needs.
55 lbs Labradoodle from Morrisville, NC to Jacksonville, NC (135 mi)
We had a great experience! Thank you for your help!
2 lbs Chi/yorkie/poo from Philadelphia, PA to Westbury, NY (129 mi)
I loved my experience they were very supportive and cared for my puppy.
40 lbs Australian Cattle Dog from Hobe Sound, FL to Prescott Valley, AZ (2308 mi)
This was an absolutely wonderful experience from booking to delivery. Excellent communication, plenty of photo updates along the way, wonderful people who took care of our dog as if she was their own and even checked in the next day after she made the trip to ask how she was settling in. I'm pretty sure Holly fell in love with them somewhere along the ride from Southeast Florida to Arizona! This was not our first experience booking on Citizen Shipper, but this experience certainly was the very best. They made really good time while remaining safe the entire way and slowing down when there was weather. I HIGHLY RECOMMEND Small Cloud for transporting your furry family member!!!
Other Heavy Items from Freetown, MA to Houston, TX (1848 mi)
Great service and communication
20 lbs Retriever Mix from Robbinsdale, MN to New Windsor, NY (1219 mi)
Our new puppy had a smooth trip of over 1,200 miles, and is now safely with us. Angela and Jake were great at keeping in touch and providing updates throughout the process. Care and communication were top notch. Would gladly work with Fur Baby Care MN in the future – highly recommended!