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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
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Most Recent Reviews From Our Customers
Couldn't be happier with Vested Motors dab Transporting 4U. The communication was outstanding throughout the entire process. They went above and beyond for me. I was not able to meet them at the pickup location, they secured the boat, removed the Bimini cover for me to keep it from getting wind damaged. Arrived early, within 30 minutes of their original estimate. Even offered to help me put the boat into the garage. I'd use them, without hesitation, again and again.
I was looking for someone to drive our cat from Omaha, NE to Coos Bay, OR. Angela from Exodus reached out to me with a bid to ship my cat and guaranteed that she would pick him up on 8-22-23, the day before our flight, so we could arrive around the same time. On the 22nd, I called Angela to ask what time she would be by to pickup Shadow, because we had a lot of last minute things to take care of before the flight. She didn't answer the first message nor the second nor any 4 calls we made throughout the day to get ahold of her. We reviewed the website instructions about how it is normal to wait up to 12 hours to be contacted by a driver, so we thought all is well and she would probably just be arriving to Omaha very late that night. At 6:52 pm Central Time, Angela called and sounded very disoriented. She wasn't sure if our pet was a boy or a girl or a dog or a cat. She kept saying that she would help us get our baby and that she wouldn't be by that night to pick him up because she was using the day to plan her other routes and she would be by on that Friday at the latest. I became very alarmed because this is very different than the guarantee Angela gave me in writing the day that I sent her half the cost of the trip upfront. I told Angela that we had a flight out the next day at 9am and how this change of plans might have been avoided had she reached out ahead of time about her scheduling day. She said that she would pick up Shadow by that Friday at the latest. She suggested we find a sitter from Rover.com to watch him for an indeterminate amount of time until she could pick him up. I became very suspicious at this suggestion. I am glad that I did not do Rover.com like she suggested, because she never came by our neighbor's apartment to pick him up. On 8-24-23, Angela called both myself and my neighbors that were watching my cat asking for the first half of the trip fee again. My neighbors knew that I had already paid the fee and refused to send her the money. When she reached out to me for the money, I sent her a screenshot of the payment in Zelle and confirmed that it was sent to the phone number Angela texted me over the Citizen Shipper messages. The tone of the messages changed. She asked what my last name was and I gave it to her. She then asked for my phone number to refund the money back to me as she suddenly needed to cancel the trip. She said that she was unable to log into her account and could not help me. I told her that I understood if the trip is no longer possible and sent a refund request to her on Zelle. The last I heard from Amgela, she said that she will get my refund to me in 2-5 business days. This entire interaction was very odd. Especially as I had to pay a large booking fee to Citizen Shipper in order to connect to this person. All I know is that she has used at least 3 different phone numbers to contact me, changed plans without notice, and did not sound all that coherent on the phone. I am out $550 between the Citizen Shipper fees and the money that Angela is wrongfully keeping. Shadow is still with the neighbors and I am so glad that I didn't use Rover.com like Angela suggested, or we would have lost him completely. I am distraught and heartbroken that we were scammed. Buyer beware of Exodus and possibly the rest of the shippers on here. This was my first time using Citizen Shipper and I would go so far to say that I not only do not recommend this site, I actually plan to spend effort warning others against using it as well. We were desperate and they used our love of our pet to scam us.
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Leslie and Geoff with Turkshead and Hope Transportation were excellent in transporting our sweet fur babies from New Jersey to South Carolina. Knowing how stressed our cats would be in a car for 10 hours was lying heavy on the entire family. I did not realize that pet transportation was an option, and I accidentally stumbled upon pet transportation online. Many people responded to me, but I immediately knew Geoff and Leslie were my crew to transport our cats. They took the stress off of us and loved on our kitties as if they were their own. Geoff drove, and Leslie hung out with our cats, remaining in contact the entire trip with photos, videos, and texts. They are fantastic, and I highly recommend them should you transport your pets. We are so thankful we did. Moving is hard enough, and they alleviated a massive piece of the move. Thanks, Geoff and Leslie!
Cannot say enough good things about my experience. My dog was very nervous and so were we. Her trip from Gainesville to Massachusetts was quick and they sent several updates and pictures along the way. And they were even early!!! Thank you soooo much for taking such good care of our baby!!! Would definitely reccoomend
Great service. Great communication. Sent daily updates of location and pics/videos of our dog. Thank you for taking great care of her. Highly recommended.
Thank you so much for bring Brody home .you drove for pa to Seabrook nh in one day.greatly Appreciate everything you have done for him.
Very, very satisfied. I shipped 2 large dogs, 1 cat, and 1 rabbit in the same shipment. I was a nervous wreck before and when they left. There was some trouble communicating during the trip (totally on my end) but they arrived on time, happy and safe Would recommend without reservations. Thank you guys. You made it so easy.
Took wonderful care of our scared puppy. We're so grateful.! Communicated well allong the way. Highly reccomend.
I am filled with so much gratitude and joy writing this review. Omer has not only delivered my pups and tortoise perfectly and In a timely manner, but had kept us informed of all their journey with the most precious videos and pictures I could’ve ask for. Omer was so organized and caring during the trip. I was able to track him live and my babies were experiencing Vip treatment and having the best time! Thank you Omer. We are forever grateful. Anabella
Great service! Life saver. We were relocating as a family, I was planning on sending my dogs by plane but couldn't do it last minute. I asked for the service in such short notice, 3 days prior to flying. Becke was able to acomodate to my needs very well. She and her husband went from North Carolina to Scottsdale AZ in 3 days. When I received my dogs I could definitely tell they were happy and they took great care of them. Also her pricing was very affordable. Overall a great experience. I would hire her again if needed.
After paying the bid, i was asked for 70% of the total payment. I asked why this was to be done, and the company informed me that the bid was a contact referral fee. Please be careful when selecting a shipping company. I'm trying to find a way to post the screenshots and contact the BB.
The service was absolutely amazing. Communicated well and updated me with the status of my bunny and the trip.
The service is so good, puntual and quick. Communication was great.
I can’t begin to tell you how seamless this was. We had 3 cats, yes 3 babies, moved from the downtown Chicago area to Boca Raton Florida and couldn’t be happier! Honestly, I was so nervous but my nerves were INSTANTLY calmed by Travis and Theresa answering all my annoying questions any pet owner would have and sheets being available! We will definitely be using them again! Honestly, don’t second guess these two, just book them!!! You won’t regret it! Kim and Tom