CitizenShipper Reviews:
What 75,210+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,210 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Sacramento, CA to Greenville, IL
Natalia is awesome. She drove our dog from CA to IL safely and on time. I choose to have my dog travel in a large cage that she provided because he gets nervous. The other dogs being with delivered were not. Natalia shared a Life 360 link so we could track her as she traveled along the way. She texted pictues of my dog on the potty breaks. I highly recommend her and can't thank her enough for transporting Regal!
Shipment from Los Angeles, CA to Boston, MA
She was great! Very communicative and our pup Hank was in great care! he was delviered in the promised time frame and it was so nice to get constant pics and updates! Highly recommend!!
Shipment from San Ramon, CA to Tecumseh, OK
Great communication and quick transport.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Escondido, CA to Austin, TX
Thank you so much for getting Rocky to us safe and sound! After being abandoned by another transport person who is on here, we were so so anxious about booking. CJ was very responsive, quick and got our dog to us without incident. He also does VIP transport which is great. Thank you
Shipment from Ellington, CT to Spring Hill, KS
Highly recommend Osman! He got my dog safely to our new state despite some unexpected challenges along the way. He kept me updated throughout the process with regular communication and pictures. It was clear that he genuinely cared for my dogâs well-being. My dog arrived happy, healthy, and stress-free.
Shipment from Kaysville, UT to Gilbert, AZ
Very communicative before and after. Did exactly what he said he would. Timing was impeccable.
Shipment from Springfield, IL to Houma, LA
Delivered as scheduled and kept in contact the entire time
Shipment from Lincoln, NE to CARNES CROSSROADS, SC
From the initial contact to the final delivery, everything was smooth and professional. Throughout the trip, Sam sent short videos to keep me updated on my dog's progress, which gave me a lot of peace of mind. He arrived on time, and my dog looked happy and comfortable the entire journey. The level of care and attention Sam provided was outstanding. If you want to be confident that your pet will not only arrive safely but also receive the same love, care, and attention you would give them yourself, I highly recommend Sam.
Shipment from Fort Worth, TX to Green Lake, WI
Scooby Doo was great! Easy to work with and timely. Thanks for giving our dog a pleasant ride!!!
Shipment from Turkey, NC to Seminole, TX
Very Timely transport with quality communication
All other items from Oakland, TN to Mechanicsburg, PA (896 mi)
They did an outstanding job moving a delicate (and heavy) piece of audio gear from Tennessee to Pennsylvania. They were very easy to work with and communicated throughout the process. We're also dog owners and wouldn't hesitate hiring them to transport our pups in the future. Professional and courteous throughout the process. I would absolutely hire them again. Thank you!
Shipment from Millersburg, OH to Palm Coast, FL
I couldn't be happier with the service! He was able to transport my puppy from Ohio to Florida on very short notice, which was a huge relief. Throughout the entire trip, he kept me updated with photos, GPS location tracking, and regular communication, so I always knew how my puppy was doing. He was incredibly friendly, professional, and, most importantly, truly cared about my puppy. When they arrived, it was obvious how comfortable and well cared for my puppy had beenâhe wasn't even eager to leave his arms! That meant the world to me and showed just how kind and patient he was during the journey. I highly recommend him to anyone looking for a trustworthy, compassionate, and reliable pet transporter. Thank you for taking such amazing care of my new best friend!
Shipment from Mill Valley, CA to Little Compton, RI
My experience with Natalia was absolutely perfect. She arrived right on time, had set up a bed for my dog in her car, texted every day with updates and pictures and managed to deliver earlier than expected. So grateful. Highly recommend!
Shipment from Atlanta, GA to Arlington, VA
Adam had excellent communication and delivered my pup happy after a long safe trip. Thanks Adam!
Shipment from Olathe, KS to Gilbert, AZ
Natale was so great to work with! She delivered Luna quickly to our destination, provided updates along the way, and calmed any worries we had. We are greatly appreciative of her service and would totally book again if we needed another transport.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,210+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.