CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Melbourne, FL to Littleton, CO
Timothy took great care of my baby transporting him back home for me!!! He was a happy boy the entire ride! Actively sent updates for peace of mind !!
Shipment from Lorena, TX to Indian Trail, NC
Lorigene helped me last minute when I was in a bind and my original transport plan backed out on me. She got my dog to me in less than 24 hours and she sent updates and pictures as she traveled. She was extremely kind and accommodating and took great care of my pup!!
Shipment from Miromar Lakes, FL to Willowbrook, IL
Russ did a great job transporting our dog who suffers from anxiety. He took care to make sure she was comfortable and brought her back to us without any trauma.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Big Spring, TX to Odessa, TX
Extremely satisfied with every aspect of my transport. This is the perfect team. The load went flawless. The transport went flawless. The drop off was flawless. Best of all… NO DRAMA! I HIGHLY recommend CLM for any and all your transporter needs.
Shipment from Kannapolis, NC to Douglas, GA
⭐️⭐️⭐️⭐️⭐️ Allyson was absolutely excellent! She provided safe, reliable, and professional transport and kept great communication throughout the entire trip. We received updates along the way, and everything went smoothly from start to finish. Arrival was right on time, and everything was handled with care. I would highly recommend Allyson to anyone needing trustworthy pet transportation!
Shipment from Alachua, FL to Somerville, MA
Excellent communication, reasonable prices, and fast service! Would use again and highly recommend.
Shipment from Summerland Key, FL to Newark, OH
Canceled last minute now stuck me with having to figure out how to get a pick up next day. Now more expensive
Shipment from San Antonio, TX to New York, NY
Really sweet and came efficiently
Reptile enclosure
Howard provided excellent service. He was moving a chameleon enclosure for me, which is somewhat delicate. He took great care and ensuring that it was secure and protected during transport. He was also a very communicative during the whole process and very pleasant to work with. I highly recommend Howard for any type of transport and he will definitely be my first contact if I need to transport anything else.
Shipment from Los Angeles, CA to Henderson, NV
This was the first time we have used a pet transport service and we are 100% satisfied. Brian was prompt, polite and an excellent communicator. He drove our 3 cats from LA to Vegas. He sent pictures, updates and we were able to track his progress. We are so happy with the service. We will definitely be using him again.
Shipment from Alameda, CA to Ashdown, AR
She communicated very well and was reliable. Thank you so much for driving my cat from California to Texas.
Shipment from Monroe Township, NJ to Jacksonville, FL
The man who picked up my animals was very rude and shoved the litter box and items into the cat abrasively. I was truly worried about the safety of my animals due to the attitude the man had.
Shipment from Farmington, CT to Davis, CA
Jose and his family were very accommodating. Our dog was treated with great care. The trip was faster than the original estimate. We were kept informed by message and photos throughout the trip.
Shipment from Selma, CA to Jarrell, TX
This was the best experience! Our drivers went above and beyond to make sure our pups were secure, safe, and comfortable! Not only that but made sure I was updated on their travels and the communication was great! They also communicated with the people at their destination in Texas. Our pups loved Krystal and Jose. They were so kind and caring and made a stressful situation so much easier...I would highly recommend them!
Shipment from Woodbridge, VA to St. Cloud, FL
Excellent service! Our 2 cats arrived safely, after a straight through 14 hour trip. Received updates along the way. Would recommend this company.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.