CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Haley was amazing from start to finish. She was flexible, caring, loving towards my babies, and kept me updated all through the journey. Could not ask for a better experience.

So amazing! Great communication, fast, and understood the urgency we were working with. She was so kind to our Timmy during the transport! I can’t thank you enough Tinisha!

It was a seamless process. Vivian was professional, courteous and trustworthy. We received updates and photos. Our dog arrived happy and content.

Franc and Hatem offered exceptionally outstanding service at an unbeatable price! They were very understanding and supportive of the unique challenges presented by this bid and this particular breeder. I look forward to continued business with them and my family and I plan on doing business with them again.

Emi was fantastic!! She remained in contact with both myself and the breeder the entire time during transport. Even gave our sweet girl 2 brand new toys during the ride. She provided her own crating and allowed our puppy to have a private escort to our home in Indiana. I 10/10 recommend her to any parents/breeders that need help with transport and are nervous about the process. Emi will make you feel 1000x better about your decision to use her. AND SHE BEAT EVERYONE ELSES PRICING!!!!🙌🏻 Thank you sooo much Emi!❤️

Simon did an amazing job in transporting our dog. It was a unique delivery as we did not have much information on our senior pup (rescue) , but he was patient and courteous with all my questions and concerns. He was able to provide a same day pickup, which was EXTREMELY important in our particular case. Simon took time to meet our dog before beginning the journey, which I’m sure helped ease our dog’s stress. GPS tracking and updates were provided throughout the long journey. I can’t recommend him highly enough. Thank you, Simon!!

Fantastic communication and prompt delivery. Our entire transaction not have been smoother and I would highly recommend Lisa. If we find ourselves needing transport again in the future I would absolutely look for her availability. Top tier!

Absolutely great service. Went above and beyond offering to take care of some last minute airport issues with my dogs. Kept my wife and I updated as to where they were and how they were doing the whole 5.5 hour drive. Even stopped along numerous times to ensure the dog’s got a break after a long flight. If I ship my dogs again Jazzy’s Pet Care will have my business!

I can’t recommend Lois highly enough! She recently transported my dog, Hoshi, from JFK Airport to Tysons, VA, and the entire experience was exceptional from start to finish. Not only was Lois incredibly professional and reliable, but she also has such an easygoing, pleasant personality and a wonderful sense of humor that immediately put me at ease. What impressed me most was her patience — due to unexpected delays with customs, she ended up waiting at the airport for almost two hours without a single complaint. She stayed in touch the entire time, reassured me, and made sure Hoshi was safe and comfortable. Lois truly went above and beyond, and I am so grateful for her kindness, flexibility, and care. If you’re looking for someone you can trust with your beloved pet, Lois is the person to call!

Very professional and communicated with me throughout the e entire process. Service was awesome and highly recommend. 20 out of 10 ⭐️

Great communication and fair pricing

Good communication, lots of updates along the way. Dog was treated very well and bonded with the driver.

Heather did a great job! She delivered my pup over 780 miles! She was very responsive when I had any questions and I would 100% recommend her if you need anything transported.

If I could give zero stars, I would. I booked this mover because of all the glowing 5-star reviews, but my experience makes me seriously question how genuine those reviews are. He promised a 20-foot trailer, a helper, and the ability to complete the job with no problem. What I got was a smaller trailer, no helper, and someone who looked stressed, unprepared, and unsure of what he was doing. His loading skills were so poor that my fiancé had to step in and essentially do the work for him while the mover stood by. Half of my belongings were left behind because he couldn’t load efficiently. He offered to either lower the price or make a second trip; we agreed to the second trip based on his word. Big mistake. The first delivery was late by more than a day. He gave misleading arrival times, causing issues with our storage unit access, and still needed my fiancé to direct the unloading. Communication was terrible; he rarely provided updates unless we chased him down. Today (08/08/25) was supposed to be the second trip. Instead? Silence. Ignored calls. Ignored texts. No-show. This was one of the most unprofessional moving experiences I’ve ever had. The poor communication, broken promises, lack of skill, and zero accountability. Book this mover if you enjoy stress, delays, and doing the job yourself. He’s definitely not strong as an ox.

If anyone else bids on shipping your pet - just disregard it and go with Sean. He is amazing- and communicates the entire time. Even sending photos of the dogs when they stopped for potty breaks!!?! Oh my heart!!!!!! Amazing! If I could leave a 10 ⭐️ for him - I would. Perfect service!!!! All around wonderful experience. I could go on and on……..