CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Absolutely fabulous experience with this provider. She recommended the appropriate airline carrier for our puppy. I was kept updated During the whole trip. She took great care of our puppy. I would highly recommend this company.
Excellent, picked up and delivered on time, good communication, without a doubt it is the best
Transfer went well. Courteous. Informed me when Brownie was picked up and when he was dropped off. Will continue to use Citizen shipper and refer anyone who needs to transport they’re loved one (pet) to Citizen shipper
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Great communication and service keep up the good work
Earl was very communicative with me from beginning to end. He made sure to stay in contact with the people at the pick up location as well. He arrived much sooner the day he brought our pet than anticipated. She arrived in great shape in a lovely truck. Earl was very nice and professional. I would definitely use his services again if needed in the future.
Ein was extremely comfortable and I received updates every few hours on how the ride was going. Deborah was very responsive- when the original company wasn't able to fulfill transport 2 days before my dog was supposed to be transported, Deborah was ready to go the next day. I highly recommend her!
HE STOLE OUR DOGS. EXTORTED US. WE HAD TO FILE A POLICE REPORT AND ARE TAKING HIM TO COURT. WE ARE A 501c3 NONPROFIT. HIS PRICE WAS A MOVING TARGET. HE HAD NO MEANS OF PROPER TRANSPORTATION. HE USED A FILTHY CAR COVERED IN TRASH AND NO CRATES. DO NOT USE THIS MAN. HE IS A CRIMINAL. HE HAS BEEN ON A PSYCH HOLD 3x. THATS NOT SOMEONE STABLE.
Erica was so great! She got him here on time as she said she would and she is also very sweet. I have already recommended her to other people and I would definitely use her again.
Amazing per usual! These people are the best! ❤️
So easy, great communication, puppy was in good spirits when he arrived. One of the better experiences I’ve had with delivery drivers, genuinely made the experience simple and safe.
She was wonderful
I had an exceptional experience with Memories for You Transportation, and I can’t recommend them enough! From start to finish, they made the entire process seamless and stress-free for both me and my puppy. The team was incredibly communicative, keeping us updated at every stage of the journey. From pick-up to drop-off, they kept in touch, providing reassurance that my puppy was being well taken care of. They even sent photos along the way, which was such a thoughtful touch and really put my mind at ease. It was also a pleasure getting to know the driver—it’s great to know that they are based here in Northern California, and it was clear they truly care about the animals they transport. Their professionalism and kindness made the experience all the more positive, and I can confidently say that I’ll be using their services again in the future. If you’re looking for a reliable, caring, and communicative pet transportation service, I highly recommend Memories for You Transportation!
EXCELLENT professional service. She communicated constantly with me prior to pick up and during the trip. I recommend her for your pet transport needs 110%
Appreciated the updates and care they took of my pup
I am incredibly upset with myself for not trusting my instincts on this. I don’t understand how Deborah has five-star reviews after my experience. I initially booked her because she messaged me saying she was already driving to NYC, which aligned perfectly with my need for transport. I thought this would work out well, especially since she seemed to be heading in that direction already. I clearly explained that my dog had to be picked up by a specific time due to my afternoon obligations, emphasizing the importance of punctuality. She reassured me with, “No worries.” Unfortunately, it was all worries. When I asked about payment, she requested the full amount upfront, despite her page stating that half was due upfront and half upon delivery. She gave me a story about recently becoming a grandmother and asked if I could pay in full as a favor. This immediately raised red flags for me because reputable businesses don’t operate like this. However, I sent more than 50% via Zelle, even though I felt uneasy. After sending the payment, my doubts grew. I received no communication from her until I reached out the day before the pickup to confirm. Her reply was brief: “Yup, be there 8:30-9 am.” Then, she put her phone on Do Not Disturb. On the morning of the scheduled pickup, I contacted her at 7:30 am. Her phone was still on Do Not Disturb, and I received a text saying she would be there soon. Shortly after, she called to say she was in the wrong state. She then began rattling off excuses about being sick and other unrelated issues. This entire experience has been deeply disappointing, and I would not recommend her services to anyone based on the lack of professionalism, communication, and reliability.