CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

I can’t say enough good things about Tom, lm he was absolutely amazing from start to finish. He transported my puppy from Cleveland to Salt Lake City and went above and beyond every step of the way. From the very beginning, he was incredibly responsive, easy to communicate with, and so thoughtful. He drove over an hour to pick up the puppy, paid the breeder in cash on my behalf (after I Venmo’d him the amount), and even kept the puppy overnight to ensure a smooth travel day. He kept me updated with pictures, messages, and flight tracking the entire time, which gave me so much peace of mind. When I got unexpectedly tied up helping my mom with a medical issue and couldn’t make it to the airport, I asked if there was any way he could deliver the puppy to where I was staying—and he did, without hesitation. It meant the world to me. This was my first time hiring someone to transport a dog, and I was honestly nervous about putting that much trust in a stranger. But Tom completely exceeded every expectation. He took such good care of my new puppy and made the whole experience smooth and stress-free. I’m incredibly grateful and wouldn’t hesitate to recommend him to anyone! Thank you, Tom!

Jessica was super communicative and professional, we knew our big fur baby would be in great hands for his first coast to coast journey! She kept us updated throughout the entire trip with pictures and detailed notes, she was so accommodating and helpful. We loved working with Jessica!!!

My niece passed away and I needed to send her cat Willow to my sister in law in Georgia. I placed a bid on citizenshipper. Jazzy’s Pet Care reached out and they were able to take the job sooner than expected. After reading all the reviews and saw how many deliveries they had, I felt comfortable. I never used a pet courier service before and Jaja made the process easy. Willow was picked up within 2 days and arrived in her new home safely the same day! Chris (driver) was kind and kept me posted along the way. I am very grateful for Jazzy’s Pet Care for assisting me with this emotional process.

I can’t think of any reason not giving Terry a 5 stars! Definitely exceed expectation, very reasonable quote, pick up and deliver the puppy 100% on time! Terry kept us updated about his schedule and shared the puppy’s moments once he stopped for break. If you are looking for a trustworthy and happy driver who really loves and cares for the puppy, Highly recommend Terry’s service!

I recently had my car transported from Texas to California, and unfortunately, my experience with the driver was less than ideal. Communication throughout the process was poor. I had to reach out multiple times for updates, including on the day of pick-up when he told me he’d arrive around 1:00 PM but didn’t show up until around 6:40 PM without proactively informing me of the delay. The location where he had me meet him to hand over the car was also not safe; it was on a busy main street with no sidewalk, and I had my young child with me. We had to walk home in traffic, which felt unnecessarily risky. For drop-off, he told me to expect the car around noon on the scheduled day. Once again, there was no update, and he didn’t arrive until around 6:00 PM. When I received the car, there was oil spilled across the front windshield and the body of the car. My windshield wipers are now streaking due to being covered in oil. The car also smells like oil inside, which is concerning. Additionally, there are scuff marks on the back bumper and my temporary paper license plate looked torn off. The driver brushed these concerns off, saying the scuff marks were dirt and that it had rained hard, but I expected a more professional and thorough hand-off. While the car did eventually make it to its destination, the lack of communication, unsafe pickup location, damage and condition of the car, and overall customer experience leave much to be desired. I wouldn’t feel comfortable using this service again unless clear improvements were made to communication, professionalism, and vehicle care. Communication is crucial when handling someone’s personal belongings and possessions.

The best when it comes to relocating your loved one. Tammi is brilliant and keeps you involved all the way. She’s attentive and makes a connection with your little one. Thank you so much Tammi really appreciate it!

Chris and Jennifer are fantastic people! Communications throughout the entire experience was great. This was a long trip from AZ to OR. They drove straight through the night taking turns driving and sleeping. Their setup for the dogs is very secure and safe. They sent video and pictures along the way. They really understood how stressed I was having to ship these dogs and they just made the entire experience easy. Thank you Jennifer and Chris.

Cannot say enough about working with Tatiana. From working thru schedule to get Gizmo, to addressing any concerns I had. This was long flights for a 2 year old pug, who. Really did not ever leave home. He did great on flights, Fairbanks to MSP, then on to Baltimore, thanks to her. First time using service, did not know there was such a thing, but glad I found it, Tatiana

Tammy and Natale were so communicative and efficient! Natale drove our cat and dog from CA to NY and took great care of them along the way. There was a slight discrepancy in delivery date and they arrived sooner than quoted- it’s a good problem to have, just would have been easier to plan our cross country move with a more accurate schedule. Nonetheless we would gladly use their services again!

Two drivers came to pick up my item and didn’t have the space to carry it. With pictures and dimensions they still drove all the way to find out it wouldn’t fit. 4 weeks of waiting to find out they wanted an xtra $250 on top of the bid for the second driver that showed up with a load car hauler and no room to put it. Finally the booking was canceled and only part of my deposit was refunded from ADL. The customer service was ok since I don’t have experience dealing with logistic companies. If you are going with a shipper get ahold of them directly and ask questions before paying the booking fee(which was also partially refunded). I won’t be relying on shippers if I need something shipped from anywhere ever again.

Adra is amazing! I contacted her just a few weeks before I needed transport, and as soon as she said, "don't worry, I will make it work and get your dog picked up and delivered on those dates", I was a fan. She kept me updated daily, delivered when she said she was going to, and took great care of my dog, Ozzie, along the way. Her calm and happy demeanor, put both myself and my anxious dog at ease.

The best!! She gave our cat love and reassurance throughout the whole journey. Very good communicator with constant updates for us!

Tommy is the most cautious, caring driver I could have gotten. There’s a reason his ratings are so high. Absolutely Fantastic Transporter!!! I would use him again in a second.

The service was great, i received frequent updates, and above all my dog was comfortable. I would definitely use again!

These guys are beyond professional and the Best ! I tried others and lost money and time. I worked with this company for 5 mins and they handled everything 100% perfectly and professionally. Do yourself and your wallet a favor! Use AD Logistics!