CitizenShipper Reviews:
What 75,676+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,676 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Houston, TX to Denver, CO
Very communicative from start to finish. We even worked out details how to reserve space for the truck and trailer for easier loading. Matt and his daughter were friendly and took care with my things on the cross state drive. Even a new tarp to cover my items through the rain. Thatās one thing to consider if youāre ok with possible exposure to inclement weather - I was fine with it for my items. Thanks again Matt!
Shipment from Fitzgerald, GA to Pennsylvania, PA
Great service, great communication and got my trailer here faster than expected. Would totally use again.
Shipment from Bridgewater, VA to Hamilton, GA
I could not be happier with my choice to have this company bring me my kitty! Great communication. I could see where she was at all times during travel. She drove straight through. Talk about a road warrior! Thank you so much! š
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Shipment from Redlands, CA to Wilmington, DE
Jessica was absolutely wonderful! š„¹ I was so nervous about getting my anxious pup across the country, but from the moment I found her, I knew she was the perfect person for the job.š¤ She sent frequent updates and photos, was so personable, and made the whole process feel easy. It gave me so much peace of mind knowing my pup was being so well cared for. We are incredibly grateful and would highly, highly recommend Jessica to anyone needing pet transportation!š„°
Shipment from Bingham, IL to Appleton, WI
Driver and girlfriend was very professional and very nice people and did an excellent job taking care of our husky puppy would recommend, GREAT JOB!!!
Shipment from Justin, TX to Queen Creek, AZ
Everything went smoothly. Good communication, would use them again in the future.
Shipment from Portland, OR to Decatur, GA
We couldnāt have asked for a better experience for transporting our pup cross-country! Ryan provided loving care for our dog, making sure he was well-exercised and comfortable on the trip. Ryan also was very communicative with photos, videos, and updates, and he was always on time. Iād hands down trust Ryan again, and would recommend him to anyone. Thank you!!
Shipment from Edinburg, TX to San Diego, CA
Thank YOU Emanuel!!! My bloodhound puppy came home a happy camper yesterday to San Diego from Arkansas. From the first contact made you were very professional and went beyond to make sure there was always constant communication between all the parties involved. Thank you for taking such good care of my puppy and keeping her calm during the flight. Forever grateful! Miralia Pacheco
Shipment from Vidor, TX to Virginia Beach, VA
They did a fantastic job! Highly recommend them to anyone searching for a pet transport if they are in your area. They took care of our daughterās dog and provided us constant updates throughout the trip
Shipment from Sacramento, CA to New York, NY
We really appreciated Don flying from California all the way to New York with our ten week old puppy! She arrived in great hands and we received updates and clear communication the whole way. Would absolutely work with Don again.
Shipment from Fresno, CA to Tulsa, OK
Great communication during the drive (there were two people in the car) with lots of videos. My dog was was in a fear phase but he really seemed to trust them. They arrived quickly as well
Shipment from Los Angeles, CA to St. Louis, MO
I highly recommend A&A Transport! Krystal and her husband safely moved my 83-pound German Shepherd from California to Missouri. It was his first cross-country trip and only his second time away from me, but they were patient, understanding, and flexible every step of the way. They kept me informed with consistent communication and frequent updates throughout the process. Despite my dogās anxiety, their kindness and care helped him feel safe and loved ā he even developed companionship with them after just a day. This family-owned business is the perfect choice for transporting your fur baby! <3
Shipment from Buffalo, NY to Oviedo, FL
If I could give them 10 stars I would! They came and got my dogs and transported them a very long way. They ended up keeping them an extra day because it took me an extra day to get down here. They consistently sent pictures and videos and showed us pictures of them eating and drinking. It was wonderful to be able to not have to worry about my babies during a major move because they were very very well taken care of! I would absolutely recommend this transport service! š
Shipment from Fort Lauderdale, FL to Guilford, CT
Paul was FAR BETER THAN excellent with my two big dogs!!!. One 90 lbs the other 60lbs. On time pick up in FL, dropped ahead of schedule in CT. Dogs arrived happy and calm. I would rate the experience 12 out of 10. Thank you very much to Paul.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,676+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.