CitizenShipper Reviews:
What 73,620+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,620 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Washington, DC to Jenks, OK
Absolutely excellent! Easy communication. Proactive. Attentive to needs. Willing to communicate with breeder for transportation arrangements. Had his flights rescheduled by the airline and still managed to get kitten picked up and transferred on schedule. So glad we chose Emanuel! 🙌🏼💕
Shipment from Hillsboro, OR to Eloy, AZ
Karen is an absolute hero! She was perfectly on time and was so easy to work with. I feel super reassured knowing she's the one taking care of our babies.
Shipment from Roanoke, VA to Hollins, VA
I am so thankful that Lucky Critters Transport handled my transport. She did a fantastic job.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Brooksville, FL to Palm Beach Gardens, FL
Barry was great, kind, responsive, and fairly priced. He answered every message promptly, sent photos, and took care of not only his tiny mal-shi passenger but my mom as well. No small feat.
Shipment from Newark, NJ to Summerville, SC
I had an amazing experience with Arnie transporting my puppy. From start to finish, his communication was excellent he kept me updated the entire trip and gave me so much peace of mind. My puppy arrived happy, healthy, and clearly very well cared for. You can tell Arnie truly loves and takes pride in what he does. I’m so grateful for how smooth and stress-free he made this process. I would absolutely recommend him to anyone needing safe, reliable pet transport!
Shipment from Haines City, FL to Miami, FL
He was really good with Milo and his punctuality is top. Highly recommend him for your fur babies travels!
Shipment from Everett, MA to Nashville, TN
Bill was very friendly and took great care of my cats on a long roadtrip!
Shipment from Houston, TX to Ontario, CA
This was my first time using this third-party service , cause I was scared to get scam , i was very nervous about the service, The petway company did a great job, and the pricing was great… my driver was Miguel , he did a great job and we were able to track the progress the whole time! He even got our baby girl to the destination a day early. From Texas to California. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Shipment from Escondido, CA to Philadelphia, PA
Great with communication & got my puppy to me safe n sound! Thank you, definitely recommend AVL Transport!
Shipment from Virginia Beach, VA to Grand Forks, ND
💯 recommended! My boys loved their road trip home, I am so grateful they had an amazing substitute Mom for the long road home.
Shipment from Bremen, GA to Wildwood, FL
This man went above and beyond the duties of a transport driver .Not only did he make him self available on call for days but he sat and waited at the location for over 4 hours without any signs of aggravation .Ended up not being able to get the dog at the time but was willing to stay on call untill he completed the trip.He kept in constant contact as well. I would highly recommend Jadarius for your pet traveling needs. He will treat you and your pet right.
Shipment from Arlington, VA to Denver, CO
Amazing communication during this whole process highly recommend
Shipment from Bloomfield, IA to Tomball, TX
We had a wonderful experience! Very friendly and great service! Definitely recommend.
Shipment from San Bruno, CA to Montville, NJ
Great communication. Our dog Jack arrived safe and sound.
Shipment from Lakeside, CA to Eugene, OR
Excellent communications and flexibility through out. Felt extremely comfortable letting Kara take my fur baby to her new home. Thank you Kara!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,620+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.