CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Elkton, VA to Coplay, PA
Adam was a live saver for one of the puppies I homed. There was an emergency situation where I needed the pup transported back to me asap. Adam did the transport the next day working in a 4.5 hour trip to his schedule. He was so genuine and really helped in making me feel like I could trust him with any of my pets. He sent me updates continuously and made it as planned. Will definitely be using his services in the future!
Shipment from Fuquay-Varina, NC to Logan, UT
Dog was very calm when she met the driver,”/carrier. He was very gentle with her and sent videos at all stops. Communication was very good through the 2100 mile trip.
Shipment from Staten Island, NY to Englewood, FL
He did everything that was listed
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Shipment from Jessup, MD to Tomball, TX
Adam worked with us to relocate an animal due to very unfortunate circumstances. He was very understanding and helpful. Would definitely recommend. He went out of his way for us and gave us a very fair price for the transport.
Shipment from Hebron, KY to San Diego, CA
Sean was awesome and super easy to book with! Requested for somebody on Monday and he came through with a confirmed flight on Wednesday and made it happen for me!
Shipment from Sarasota, FL to Sanford, FL
At this point the only thing I can say is ADL is full of false advertising and lies. My car will be reported as stolen in about 4 hours if I continue to be ghosted. A full review will be updated later for all to see, but if my car arrives safely it's very different than if I have to go a police report route so perhaps a review exposing your poor communication and lack of updates will urge you to do something.
Shipment from Merced, CA to Charles Town, WV
I cannot recommend Jullaney enough for pet transport services. She brought my dog Cookie all the way from California to West Virginia with so much care, love, and professionalism. Her pricing was incredibly fair, and she was so accommodating to every need we had to make the process smooth and stress‑free. Throughout the entire trip, she kept me updated with photos, videos, and even shared her Life360 location, which gave me so much peace of mind. It truly felt like Cookie was being treated as if she were her own dog. Cookie arrived safely, happy, and in great spirits to my best friend — and I couldn’t be more grateful. If I could give more than 5 stars, I absolutely would. Thank you so much, Jullaney, for your kindness and exceptional service.
Shipment from Hermiston, OR to Spokane, WA
Ricardo was absolutely amazing!! He was so communicative and informative. He wanted to make sure our bearded dragon was as comfortable as possible for the trip. He was such a savior for us in our time of need. I was so thankful for his availability and for him to be so wonderful was the sugar on top. Thank you, Ricardo! I would recommend Ricardo to anyone for pet care travels.
Shipment from New York, NY to Orange, CA
Outstanding service and excellent customer service!!! Kept my pets safe and secure all while keeping excellent communication with us! If I could give 20 stars I would. Patient and understanding!!! 100 stars!!!
Shipment from Kahului, HI to Las Vegas, NV
Trisha was absolutely amazing! We originally hired her to transport just one of our dogs. However, when we arrived at the airport, the airline suddenly placed an embargo and denied my dog from flying with me from Maui to Las Vegas. I called Trisha and without hesitation she stepped in to help. She kindly agreed to take both of my dogs, accommodated the unexpected change, flew them with her, and then personally drove from Los Angeles to Las Vegas to drop them off directly at our home. Her flexibility, reliability, and genuine care for our dogs meant everything to us during a very stressful situation. I can’t recommend Trisha enough—she truly went above and beyond.
Shipment from Claxton, GA to Tetonia, ID
Casey was absolutely wonderful! We had a car full of birddogs and a cat transported from Georgia to Idaho. She was super communicative and gave us several updates throughout the day with pictures/video. Unfortunately, our Boykin got into something right before they left, so he had some diarrhea during the trip: Casey took great care of him by giving him supplements to help his stomach and made sure he stayed hydrated. Besides his issue, things really could not have gone better! Highly recommend! Thank you Casey😊
Shipment from San Antonio, TX to Spokane, WA
Justin did amazing transporting both my cats from San Antonio, TX to Spokane, WA. He sent photos and communicated throughout the entire way! I totally recommend!
Shipment from St. Marys, GA to Middletown, OH
they did a fantastic job! they got my cat there safely and updated me along the way. i’d highly recommend purrrfect transport
Shipment from Currituck, NC to Cataloochee, NC
Jacob loves dogs and did above and beyond for a last minute heartbreaking transport situation. He even took Big Red to a dog friendly hotel overnight when something unexpected occurred at the fault of the shelter. Jacob is extremely kind hearted. Your pets are safe with him.
Shipment from Boerne, TX to Petrolia, TX
Charlee was great. She sent photos when she picked up my dog, photos along the way at potty and walk breaks She was on time and I would use her again. I highly recommend her
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.