CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Indianapolis, IN to Fountain Valley, CA
Benjamin and Tracy did a wonderful job with Penny. They kept me in the loop everyday, sent updates and photos and videos. I was really impressed by their level of care and I would 100% recommend them to anyone who needs a pet transported. Their communication from start to finish was amazing and I was really nervous about doing a cross country transport and wanted to make sure my dog was safe and cared for and she absolutely was! They understood that she has separation anxiety and took the utmost care in making sure she felt comfortable and safe. Benjamin and Tracy transport rescue dogs that likely have trauma and I felt super comfortable with them taking care of my Penny.
Shipment from New York, NY to St. Louis, MO
Great experience
Shipment from Hinesville, GA to Apple Valley, MN
I booked them and then they gave me back my money and refunded me and canceled.So I don't know why.And didn't get an explanation
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Shipment from Denver, CO to SeaTac, WA
Debra and her family were lifesavers! They helped us transport our 2 dogs over 1300 miles with very large crates to the Air Cargo building in Seattle. Debra calmed our nerves and communicated regularly, sending updates and answering all questions and concerns along the way. Our girls were so happy, loved and completely taken care of throughout the whole journey. This was no easy process: driving 1300 miles with 2 large dogs (one with 3 legs), handling check in at the airline cargo building and staying the extra 5hrs to ensure departure. Truly a 5 star personal and professional service. You really canât go wrong with Debra as your trusted animal transport!!
Shipment from Columbia, MO to New Britain, CT
Karen and Aron were wonderful to work with, communication was frequent and my puppy arrived, clean, and well. I highly recommend their service.
Shipment from Los Angeles, CA to Winter Park, FL
Great service everything was done good đđź, will always use them.
Shipment from Phoenix, AZ to Billings, MT
Great service! From start to finish everything was professional and each employee excelled in communicating during the process. Very happy with this company and highly recommend them!
Shipment from Isanti, MN to Argenta, IL
TJ went above and beyond transporting our puppy. He kept us updated with photos and videos every hour or two and the entire process was a breeze. Would 100% book with him again!
Shipment from Caldwell, ID to Ogden, UT
Fast same-day service, reasonably priced, really nice person! My dog is home happy and healthy! Thanks so much. 10/10 would recommend
Shipment from Safety Harbor, FL to Chagrin Falls, OH
Omer was amazing! We have relocated a lot, and this is the best experience ever! From timeliness and clarity of communication, to the comfortable environment he set up for our 13 year old lab Cooper, to the fun videos of Cooper enjoying rest stops - Omer was a great partner for the animal and owners alike. Stop your search and book with Omer.
Shipment from Nashville, TN to El Paso, TX
Service was outstanding. They kept me updated the entire trip with short videos showing Mochi. They stayed ahead of schedule and were willing to accommodate the drop off without hesitation. Highly recommended and I wouldnât use anyone else!
Shipment from Philadelphia, PA to Los Angeles, CA
Delivery by Robert was great, Iâm glad I went with him! He was very communicative & friendly â during the process and after. He asked questions to inform himself about my dog & her habits at pickup to ensure she would be happy & was great with timing. Everything he said aligned with pick up and drop off, any questions I had in between were answered promptly via text, pictures were sent daily, absolutely would use him again!
Shipment from Summerfield, NC to Lafayette, CA
We had an exceptional experience with Annie transporting our dog over 2500 miles, from coast to coast. From start to finish, she was professional, communicative, and clearly passionate about what she does. Entrusting someone with your pet for that distance is not easy, but Annie made the entire process feel safe and seamless. She provided regular updates, photos, and check-ins throughout the journey, which gave us tremendous peace of mind. Our dog arrived calm, healthy, and well cared forâhonestly, it felt like Annie treated him as if he were her own. Beyond her reliability, what truly stood out was her attention to detail and genuine compassion for animals. She ensured proper rest stops, comfort, and consistency the entire way. If youâre looking for someone trustworthy, experienced, and deeply caring to transport your petâespecially over long distancesâAnnie is absolutely the one to choose. We would not hesitate to use her again!đ¤Š
Shipment from New York, NY to Phoenix, AZ
Osman was terrrific. My Lhasa Apso, Phin, is 14 years old and Osman took great care of him from NY to Arizona.. He sent me daily pictures and updated me with how Phin was doing along the way. I highly recommend his service.
Shipment from Washington, DC to Miami, FL
Horrible service, cancelled us two hours before pick up. If you ever have the chance to acquire his services, donât do it. Even though he will probably debate this. I was gonna pay over 1k for dc to Miami, and leave us at last minute with a message of âgoodbyeâ. If I could Iâll give 0 stars
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.