CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Calhan, CO to Petersburg, MI
Received my 9 month old Colorado Mountain Dog via air transportation with no problems. She flew from Colorado to Michigan.
Shipment from Atlanta, GA to New York, NY
Professional, friendly and communicative business. Driver sent multiple photos and updates along the way and my dog arrived safe and happy. Meds were distributed to my pet on time / as needed and the driver sleeps with the animals in the van that is temperature controlled so the animals in transport are comfortable. 5 stars and would recommend to others. Thank you so much.
Shipment from Montezuma, GA to Woodstock, GA
Awesome guy đ delivered my puppy safely and on time. Answered all of my calls and was very responsive. Will definitely use him again if needed đ
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Shipment from Lilburn, GA to Moultrie, GA
" Prompt and professional, shipment was made with no damage and on time."
Shipment from New York, NY to Miami Beach, FL
Such a great experience. It is obvious Omer cares a lot about dogs and took such good care of my Frenchie. She traveled in style with all of her needs being met and I received wonderful videos of the journey. I couldnât be more grateful. Highly recommend.
Shipment from San Bruno, CA to Columbus, OH
Tina transported our pet from San Francisco, CA to Ohio, and the entire experience was smooth from start to finish. She was friendly, professional, and kept us updated throughout the trip, which gave us real peace of mind. Our pet arrived safe and well cared for. Iâd absolutely trust her again for long-distance transport.
Shipment from Antioch, CA to Detroit, MI
Sharessa and her team were amazing. I would definitely use her services again and highly recommend to anybody else looking for transportation for their pets.
new from manufacturer tandem axle trailer with electric brakes
Mathew is super professional, all around five star service! It was a short-notice shipment after the broker I originally gave the job to failed to produce a driver. After 13 days of waiting I canceled that contract, Citizen Shipper credited back my fee, and I relisted the shipment. Mathew stepped right in, spoke with the manufacturer of the equipment he was bringing from Alabama to California for me to arrange for a pick up the following day, and dropped the rig off with me in California four and a half days later. Mathew is also a great communicator, which is really appreciated : -)
Shipment from Boston, MA to Rancho Cordova, CA
I transported my dog Niko from Boston to California, and my experience with Pet Tasker was excellent. Shawn, Breona, and their team were attentive, caring, and consistently kept me updated throughout the journey. Their professionalism and courtesy stood out, and I felt confident Niko was in good hands the entire time. I highly recommend their service! 100% happy and satisfied!
Shipment from Fishers, IN to Palmdale, CA
Emi was a rockstar! My doggies can be a handful. But she controlled them . She even got their diet under control and showed up even before scheduled. And GREAT photos each day!!!Really AWESOME!! Thanks so much!
Shipment from Douglas, GA to Duck Key, FL
I would highly recommend Not a Test Delivery, it is a husband and wife team and they are a dynamic duo! They kept me updated the entire time and the communication was truly great. They delivered our puppy on time and with no issues at all. Highly recommend!
Shipment from Berlin, NJ to Cheshire, CT
They were excellent! Kept in touch the whole time sent pictures with updates along the way. I would use them again in a heartbeat!
Shipment from Chamblee, GA to Weare, NH
I was very touched and moved by Roy, he was a wonderful transporter. Roy is a kind compassionate person that made my pups transport here seamless, it was evident the moment my dog arrived.
Shipment from Boerne, TX to Highspire, PA
Jodie, was amazing she was so friendly and you could see her excitement when she saw the puppies she was going to be transporting. She had GPS tracking and we could keep up with her throughout the trip. She was also efficient, she made a long trip in a really impressive time. Would most definitely use her again.
Shipment from Appleton, WI to Sandown, NH
We ended up canceling after a week so I do not have a review on their actual service. However, I can say, please be very aware that multiple delays can happen and happen frequently. Plus they may change plans on you. We booked with them 5 days before our schedule transport. This was my first time doing anything like this so I was nervous about the amount of time my new puppy will be in a crate. I was told that drive wasnât too bad and to quote â Itâs only 17 hours, itâs not like itâs 48hrsâ My pup was suppose to be picked up Thursday and arrive sometime Friday to me. I trusted that statement since they have done this multiple times. The first red flag was they used a rental. They do not have (or in my case they werenât using their own cars) They had to reschedule due to rental car issues. Which then pushed everything back for them. So I was then told I would receive my puppy on Sunday. However Friday was the new pick up date. Which confused me being a 17 hours drive so letâs say 20 with stops. I found out they were picking up a large dog on the way making this a 2 day journey for my 8 week old puppy. Something that was never disclosed to me. Remember, I specifically called and stressed out over the long drive and was told it wouldnât be days. I wouldnât have went with them if this was the case from the beginning. Ultimately I had no other route to take so I agree. I then get notified of another delay and the puppy was going to arrive on Monday ( letâs remember I expected this puppy by Friday and have arrange many arrangements for this pup including time off work and a vet appointment). This didnât sit well with me or the breeder. I complained and they came up with a solution by moving other orders around. So they would pick up from breeder late Saturday and come to me in the middle of the night Sunday. I appreciated that they took my concerns and found a solution. Though at this point I was very uneasy. Then, in the middle of the night.. I was told they found another driver for me and was going to pick up my puppy early morning Friday and will have my puppy the next day. This made us thrilled! But then woke up to a picture of an engine light of this second driver and then again⌠canceled and how to go back to original plan. I spoke with my breeder who was very hesitant at this point as was I. I then went out searching for another service Friday through citizenshipper. I found an amazing flight nanny for the same price who picked up my dog within 24 hours and I had my dog that same night. Literally booked with him Friday and had our puppy Saturday night. So that gave me more peace with my decision to cancel with this company. They were all very nice and did try to accommodate me. However, there should be way more disclosures and open communication. Itâs also concerning that a transportation company has this many car issues and delays.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.