CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Los Angeles, CA to Sacramento, CA
I cannot thank Amanda enough for everything she did to bring me my Saint Bernard Puppy! She went to the airport at night and waited for my girl to land. Amanda even went out of her way to buy her dog food just in case she needed it. She loved her like her own and was keeping me updated every step of the way. I will definitely use Pawsport again in the future. :)
Shipment from Jacksonville, FL to Bolingbrook, IL
Richard was excellent! The husband/wife duo team gave updates and ensured our dog had a safe uneventful drive. We would use his service again
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Shipment from Drumore, PA to Noblesville, IN
Great communication! Wonderful to work with! I just loved her!
Shipment from Wytheville, VA to Montello, WI
Travis & Theresa were great! It was a real pleasure working with this couple to bring our new puppy home to Wisconsin all the way from Virginia. They responded very quickly and answered every question that I had. Never having had a pet transported in the past, I was very nervous about the whole process. That changed quickly after an exchange of many messages with them as well as a āmeet & greetā phone call with them once the trip was booked. It all went so smoothly! They kept our little Aussie, Willow, safe and comfortable for the entire ride. They gave updates of her with pictures and shared their location along with using the Waze tracking app, so we were able to see where she was for the whole 800+ mile trip. I highly recommend T & T Transport service and if we ever need a transport service again, I will definitely reach out to them. Thank you Travis and Theresa!
Shipment from Sanbornton, NH to Ormond Beach, FL
Bill was kind, communicated through the drive, and cared for Sammy during a long drive from the Northeast to Florida. Would recommend to anyone!
Shipment from Gloversville, NY to Colorado Springs, CO
Took great care of my dog and was incredibly kind.
Shipment from Tinley Park, IL to Hillsboro, OR
Wonderful Job. would recommend again 10/10! He did an amazing job with my dog !
Shipment from Chicago, IL to Hollywood, FL
Shar was Absolutely fantastic! Pick up and drop off just as plannedā¦ Took well care and gave my dog much love with many stops to play. I highly recommend this Service and especially this provider kind Hart who truly loves animals!
Shipment from Portland, OR to Meridian, ID
I absolutely couldn't have had a better experience with Melissa. Her communication and flexibility were unparalleled.
Shipment from Webster, NY to El Paso, TX
She was very communicative the entire route, my animals arrived happy and exactly how she had received them. She loved them like her own, if I need to ship in the future Iāll be reaching out again!
Shipment from Marshall, MI to Kearney, NE
Jeannie is hands down, with certainty, a go getter. I gave her the contact info with the breeder. And she handled EVERYTHING from there. My first time so I optioned her three days of wiggle room. She made contact with the breeder, and picked up as soon as possible. She said she knew how badly I must want my pup!!! She was in contact at the entire trip and even shared that it was WINDY on Friday so it would take a little longer. In my opinion, unless your Mother is going out of her way to keep YOU happy, you will certainly be hard pressed to do better than Jeannie for your pets transport!! Larry/Ise
Shipment from Des Moines, IA to Billings, MT
This had to be the most easiest and the most stress free thing we have done . Samantha was awesome with numerous updates and pic of there trip. He showed up ahead of schedule and in perfect condition we can't recommend 4k animal Transport enough 5 stars plus.. Thanks again Samantha you're a rock star..
Shipment from Alliance, NE to Tioga, ND
Absolutely amazing transporter, I 10/10 would recommend and use again!!
Shipment from Coeur d'Alene, ID to Kuna, ID
Awesome job! Did well.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.