CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Clayton, NM to Sioux Falls, SD
Great communication, planning, and pricing!
Shipment from Portland, ME to Miami, FL
Bill was amazing with my two very scared cats. They did really well with Bill driving from Maine to South Carolina. Can't recommend him enough!
Shipment from Baltic, OH to Natick, MA
Darin was excellent. We were nervous about shipping our new 9 week old cavapoo from Ohio to Massachusetts but what a great experience. Darin kept us up to date with location and pictures throughout the trip. He answered all communication promptly. Professional and polite. His price was competitive and fair. I highly recommend for your transport needs.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Seattle, WA to Pocono Pines, PA
great communication and wonderful attitude!
Shipment from Pemberton Township, NJ to Bakersfield, CA
Aaron and his wife were incredible! They were such a pleasure to work with and were super reliable. Aaron really took the time to care for my pup while in transport and put in that extra time to play and give him the exercise he needed. Communication was great at all times. He really helped ease my stress during this entire process and made sure to keep me updated with pictures and videos of my pup. I will definitely be using Aaronâs services in the future đ
Shipment from Northampton, MA to Los Angeles, CA
Monique was amazing. She took such great care of Francis, bringing him from Massachusetts to California. She always kept us up to date with info and photos, and kept us from ever having to worry about him. In a few words: sheâs the best.
Shipment from Phoenix, AZ to Barrington, IL
Colleen was fantastic. She took great care of my dog. She was friendly and kept me updated throughout the trip. Highly recommend.
Shipment from Montoursville, PA to Winter Garden, FL
She did an excellent job of keeping in contact with us every step of the way. We got pictures, short videos, and we're always able to track the progress of our dog with live GPS updates. I would absolutely recommend them to anybody that needs to transport their pet, they did an absolutely fantastic job. If I could I would give them 10 stars everything they did was top-notch so don't hesitate to use them when you need to transport a pet you can rest assured you couldn't do it any better Thanks again!
Shipment from Eugene, OR to Perris, CA
Omer went above and beyond. He did such an amazing job traveling with my furbaby finn. Thank you very much!
Shipment from Golden, CO to Irvine, CA
Aaron was amazing! He was fast, efficient, and kind. He communicated throughout the long trip and provided updates (including pictures) about my two french bulldogs. I highly recommend his services. Thank you!!
Shipment from Boones Mill, VA to Noblesville, IN
Danielle and Keith are amazing. From quick response time, great communication during our service, delivering our new doggie on time, handling the paperwork, and everything in between, I cannot recommend them enough. They are wonderful people as well! If we do this again, they will be the first people I contact. Be sure to tip them generously also as they deserve it! Brandon
Shipment from St. Louis, MO to Hermosa Beach, CA
Tammi was wonderful. Great communication before and during the transport and she ALWAYS had our dog Pennyâs well-being prioritized. She told me âPenny is my clientâ and that was exactly right! We would absolutely trust her again with our dog.
Shipment from Lyons, GA to Ellenton, FL
Amazing kept me updated the entire time . I will be using him in the future for my maine coons when new owners would rather car not plane .
Shipment from Hudsonville, MI to Summerfield, NC
Very helpful and answered phone and questions each time I called. Kept me updated on timing and steps and would definitely use again
Shipment from Brooksville, FL to New York, NY
I donât usually leave negative reviews, but I feel other pet owners should know about our experience. At first, communication was fine, but things changed once the pickup was delayed. The driver had car problems and was unable to pick up our puppy on the scheduled day. While I understand that unexpected situations happen, the delay significantly disrupted our plans, as the delivery was originally supposed to take place over the weekend. During that time, communication became increasingly rude whenever we asked reasonable questions. We were understandably worried about our puppy, but instead of reassurance, we were met with dismissive and unfriendly responses. During the trip, he sent a few photos of our puppy, which we appreciated. However, the most concerning part of our experience was our puppyâs condition after delivery. The moment we got him into our car, he drank water frantically. When we arrived home, he continued drinking excessive amounts of water and spent the next two days lying next to his water bowl, as if he was afraid the water would disappear. I have never seen a dog behave this way. Obviously, I cannot know exactly what happened during the trip, but based on his condition, I was left with the strong impression that he had not been given enough water during transport. My personal suspicion is that water may have been limited to reduce bathroom breaks for the animals in the vehicle. I sincerely hope that wasnât the case, but after seeing how desperately my puppy behaved around water, I couldnât think of another explanation. The handoff was the final straw. I reached out to take my puppy, and the driver physically held onto him and refused to let me have my own dog until the remaining payment was received. My husband was literally standing next to us, already making the transfer, but the driver still said that I would only get my puppy after the payment went through. I was shocked. It felt incredibly uncomfortable and completely unnecessary. There are professional ways to handle payment, and holding someoneâs pet until the money arrives is not one of them. Overall, I found the driver rude, unprofessional, and lacking the level of care and compassion I expect from someone transporting live animals. Based on our experience, I would never use this service again and cannot recommend it to anyone who truly cares about their pets.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.