CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from East Hartford, CT to Deltona, FL
made great time, kept us updated!
Shipment from Los Angeles, CA to Fort Smith, AR
Paul literally saved us. We relocated from South Africa to Arkansas and because of the international conflict, no flights were available to ship our dog and cat to the US through Atlanta (closest CDC facility to Arkansas). We had to re-route them through LA but no pet shippers would transport further than Arizona from LA. One of the large pet shippers suggested we try CitizenShipper and thank goodness we did! Paul accepted our job and we couldnât have been more thankful. His communication is excellent - he will keep you up to date via texts and calls every few hours during their transport and sends photos and videos. Our international pet shippers failed to provide our pets with food but Paul stopped and got food and even litter for the cat. Then when he realized we were living out of a hotel for a few weeks, he generously gave us the rest of the food and litter! Paul - we really thought we were out of options and we canât thank you enough for transporting our pets safely and reuniting our family.
Shipment from Ocala, FL to University Place, WA
Tina cared for our dog Hazel exceptionally well! She consistently communicates and provides updates each time. Hazel appeared healthy and happy when she was dropped off at our home, despite the long nine-day journey. We would definitely recommend her!
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Shipment from Hermon, ME to Brooklyn, NY
I had a great experience using Capital Logistics Management LLC to transport my motorcycle from Maine to Brooklyn, NY recently. Communication with them was awesome. Mike from customer service was very helpful & my driver Denis was super nice, professional, and kept me posted every step of the way from pickup to drop off. I would highly recommend using Capital Logistics Management for any transporting needs. I will be using them again in the future. Top notch outfit.
Shipment from Denver, CO to Santa Rosa Beach, FL
Michele was amazing! She took great care of our Portuguese Water Dog, who runs on the timid side. She had updated to us every 4 hours on their travels from CO to FL. I would highly recommend her for your animal transport needs! Thank you so much, Michele!
Shipment from Charlottesville, VA to Lake Dallas, TX
Awesome, highly recommended. Great videos with details on where they were and stayed along the way. Thanks for transporting our pup on a tight schedule!
Shipment from Punta Gorda, FL to Auburn, CA
Excellent service!!! Our driver Byron was tremendous! he updated us several times during the trip with pictures! He was very attentive to our dog Bentley. I will definitely recommend Citizen Shipper and All Aboard Transportation to all of our friends with pets, and we will continue to use them for all of our pet trips. Great job!!! keep up the good work! and again, Thank you.
Shipment from Lexington, VA to Austin, TX
It was no small job transporting our 4 large breed dogs and 2 cats from Virginia to Texas but these guys were professional and took great care of our pets on the long journey. Communication was great and we got regular photo and video updates from the rode. I would highly recommend them!
Shipment from Philadelphia, PA to Los Angeles, CA
So many great things to say! Communication was efficient, driver was very welcoming to our pup, potty & play breaks with photos. On time delivery! 20/10
Shipment from Salt Lake City, UT to Brooklyn, NY
Natalia was fantastic! She was quick to respond, and made me feel so comfortable through the whole process. She was very communicative, punctual, and so great with my dog who leans towards anxiety. She gave regular updates and even send a live360 link so I would monitor their location during the trip. It was a pleasure working with Natalia and I would 10/10 recommend her to anyone!
Shipment from Shorter, AL to Excelsior, MN
Aaron is AMAZING!!! You couldnât ask for anyone more professional in his work and more importantly, more caring and loving of your pets. He treats them as if they are his own. He has the essential skills in his past from working in a shelter and doggy daycare to understand body language and behavior, which was extremely important for my dog. I chose Aaron because of this since the rescue dog he picked up for me in Alabama had been in a shelter for 3 years and was shutting down and afraid of everything and everyone. Within hours Aaron had her feeling much more at ease and loving riding in his vehicle with him. I owned a luxury boarding/daycare/convalescence center for animals and have been a certified vet tech for 34 years. From the 20+ offers from different companies, I knew Aaron would do the best job for the long trip from Alabama to Minnesota. He kept me updated daily with pictures and texts. He is the nicest and most polite and caring person you could want to transport your precious babies. I am forever grateful for him doing this work so Princess could have the safe and happy journey home that she had. Iâd rate 10 stars if I could. There wasnât one single thing that could have been done differently to have made it better. It was perfect and my dog loved and trusted him. I have already recommended him to others I know in rescue for his transport services. Thank you, Aaron!!!
Shipment from Warrensburg, MO to Sumter, SC
I was so worried arranging transport for our stubborn Olde English Bulldogge, but David C. completely eased my anxiety. It gave me so much peace of mind knowing my fur baby was in such caring hands. Our dog was calm and happy upon arrival. Fantastic customer service and incredibly accomodating.
Shipment from Okemos, MI to Salem, OR
Awesome experience⌠we continuously got updates , pictures and videos of our dog . Very happy with the service . Highly recommend.
Shipment from Seaside, CA to Bergenfield, NJ
Natalia was amazing! She constantly communicated with me and brought my dog Theo cross country so fast! I highly recommend her
Shipment from Bon Aqua, TN to Jefferson, NJ
The delivery was smooth.Tina handled Basil( now I call Noah) really. Noah arrived late at night and like a bit sleepy from long travel across America. Tina was herself sweet. I hope her next travel goes smoothly. Thank you Tina. Good job.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.