CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
20 lbs German Wirehaired Pointer from Leonard, TX to Elko, NV (1637 mi)
Marisa did an amazing job, she kept me informed all the way through the process and travel. Our pup was excited and happy when he arrived from his 2000 mile trip. I highly recommend Marisa. Thank you
13 lbs Cat from Olivette, MO to Queen Creek, AZ (1459 mi)
Proâs: On time pick up & Danielle was friendly. (Based on that we gave her a tip). Conâs: We agreed on a 7am drop off, she was 2 1/2 hours late dropping off with no communication letting us know she was running late. I called and texted several times asking for an update and unfortunately it took quite a while to get a response which caused us a lot of anxiety and worry. Our cats arrived stinking of urine and we had to throw away their expensive carriers because of the excessive amount of urine that they had been sitting in for days. We chose the cheapest option and I guess we got what we paid for.
25 lbs Cocker Spaniel from Canterbury, CT to Powell, OH (701 mi)
if I could give her 10 stars I would. Dawn communicates, does what she says she is going to do - keeps you posted on ALL the things. one of my doggo exploded in her crate - she cleaned her up , redid her crate for her, made sure she was comfy. I expected a smelly dog - she was clean.... CLEAN when I got her. I would recommend her to anyone needed a transport. THANK YOU DAWN
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18 lbs Irish doodle from Berthoud, CO to Lake Helen, FL (1895 mi)
Excellent job. Sent pictures throughout the transport and arrived early. Very nice and professional.
10 lbs Cat from Portland, OR to Memphis, TN (2269 mi)
Great experience; gave me daily updates on the status. Even got my cat settled in my new home when I wasn't there due to a plane delay. Very, very solid.
14 lbs Standard Poodle from Perris, CA to Simpsonville, SC (2281 mi)
Trevor was amazing. He brought us a standard poodle puppy (Sterling) from California to South Carolina. He also brought us a collie puppy from Kentucky. Both experiences were fantastic. He was so quick to respond to any message, he transported our puppies individually so there was no anxiety of a lot of other pets being transported with them. I had GPS tracking the entire way and he sent pictures and videos every few hours. He kept me updated on his projected arrival the entire trip and send me videos of the overnight locations he was staying in with our pet. His prices were great and he treated our puppies like royalty. I would (and have) recommended him and I would use him again! Puppies came to me safe and sound and transitioned into our home seamlessly!
30 lbs Havapoo from Lancaster, PA to Philadelphia, PA (78 mi)
The BEST!!! So sweet and down to earth she was such a help and was very communicative. Made this such easy process and a positive experience! 100/10!
60 lbs Australian Cattle Dog from Salt Lake City, UT to McAllen, TX (1559 mi)
We had an amazing experience with Paws 2 Door Express. Iâll be honestâat first I was a little nervous after reading a previous review involving an anxious dog. But after taking time to really think about it, I realized that with long-distance travel, a lot of things can happen. Car trouble can happen, and when dogs are anxiousâespecially when theyâre not with their ownerâunexpected situations can happen there too. What truly mattered to me was how thorough and intentional Paws 2 Door Express was from the very beginning. They asked detailed questions about my dog, Mazzie. Heâs not aggressive, but he is very shy, and they took the time to understand his personality and needs. Mazzie does great on car rides, and they made sure he was comfortable and cared for the entire trip. Communication was excellent. They stayed in contact with me throughout the journey, which gave me so much peace of mind. They arrived right on time to my parentsâ home in McAllen, Texas, and the reunion was incredibly emotional. Mazzie was reunited with his grandparents and cousins and was so happy he actually cried. Iâm so grateful I found Paws 2 Door Express. They are a wonderful, family-owned business, and you can truly feel the care and heart they put into what they do. I would absolutely recommend them to anyone looking for safe, reliable, and compassionate pet transport.
30 lbs Australian Cattle Dog from Phoenix, AZ to State College, PA (2214 mi)
Super awesome team which gave updates the whole trip. Would highly recommend this shipper. They took great care of our new pup!
50 lbs Bulldog from New Milford, CT to Ridgeland, SC (859 mi)
Georgie was transported safely and arrived without any issues, despite the weather and snow storms. Communication was great and I would consider using HappyFetch again in the future if needed!
10 lbs Wire Fox Terrier from Parma, ID to Grand Point, LA (2208 mi)
Great job getting my dog 2200 miles!
64 lbs Great Pyrenees from Wytheville, VA to Staunton, VA (154 mi)
Whitney was a pleasure to work with! She was very responsive and punctual, and took great care of Belle during transport. I highly recommend her services!
4 lbs Cat from Crown Point, IN to Huntington, WV (409 mi)
Wonderful transport team! They kept me updated every step of the way and delivered my little kitten to me quickly the same day! They are the real deal!! I was sent pics along his journey home and knew he was well taken care of! Very thankful and will use them again anytime!! Thank you so much for my kitten's safe delivery!!!
34 lbs Doodle from Golden, CO to Glenview, IL (1020 mi)
I cannot recommend this driver enough! Driving a dog from Colorado can be stressful, but they made it incredibly easy. Iâll admit I flip-flopped on the timing a few times, but they were so flexible and accommodating with every change. I received regular text updates throughout the trip, which really put my mind at ease. Best of all, there were no hidden fees or surprisesâjust kind, generous service. My dog arrived on time and happy. I completely trust them and would absolutely use them again!