CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
60 lbs Mixed Breed from Oakland, CA to New York, NY (2908 mi)
I am sure that many may have a good experience with Christina, but we did not. Christina agreed to transport our dog along with some personal items, but while the dog did arrive, the expensive items did not. It is strange that we were not informed that they were "lost" until she arrived to deliver our pet. Additionally, we were sent photos of our pet during the trip, and in one of them, she was eating kibble. Our pet eats the raw meat diet, and for those familiar, switching instantly from raw to a random kibble could cause digestive issues and sickness. The fact that we were not notified that the food we set along with our pet ran out is a big issue. Additionally, we sent enough food for over a week. So while the trip was longer than we were told it would be, which caused me to have to leave NYC without getting to see my pet safely delivered first... The trip was not so long that she should have run out of food. After we received our pet, we also noticed a large bleeding sore on her, along with a swollen leg... Christina and the driver she transferred out pet to halfway through had no idea this happened, and even told me I was lying when I brought it to their attention. Overall, I did not feel care or understanding from them when voicing my concerns - inseatd, we were told we were being "dramatic" and "making it about the money". So to recap: lost items totaling over $2,000, change to dog diet with no notice/permission, and injury to our dog. Would not recommend. 2/5 stars is generous.
200 lbs Doberman Pinscher from San Antonio, TX to Madison, AL (963 mi)
Warsney A. was an outstanding driver who took exceptional care of my dog, including administering his medicine during the trip. He went above and beyond by taking the time to text and send videos, keeping me updated on my pet's well-being throughout the journey. If I have to ship a pet again I will be looking for Warsney A. again.
2 Bedroom Apartment from Taunton, MA to Stuart, FL (1377 mi)
I cannot recommend Cierta Corporation enough! We recently moved our entire 2-bedroom (plus office) home from Taunton, MA, to Stuart, FL, and the experience was seamless. Moving a family 1,300 miles is incredibly stressful but the crew was professional, handled our belongings with care and stayed right on schedule. Communication was excellent from start to finish, which gave us such peace of mind during a chaotic time. If you’re looking for reliable long-distance movers, look no further!
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All other items from San Jose, CA to Round Rock, TX (1742 mi)
Wonderful coordination and did really nice job
Antique and Special Care Vehicles from Wayland, MI to Columbus, OH (326 mi)
we didn't finish this load
68 lbs Labrador Retriever from Bryan, TX to Aldie, VA (1400 mi)
All the Paws Pet Transport is outstanding. Their communication is superb and Kristen took great care of our Lab Cooper. We hope to use All the Paws again!
31 lbs American Staffordshire Terrier from Atlanta, GA to Waite Hill, OH (725 mi)
Travis was amazing with our 3-legged rescue pitbull. He was responsive, sent a Waze link to track progress, sent photos throughout the trip, and even coordinated with the foster home to keep everyone on the same page. I cannot recommend this service enough, and would happily use again.
12 lbs Cat from Thibodaux, LA to Champaign, IL (814 mi)
Pam was a joy to work with from my first nervous contact to our hug hello. She took such good care of our precious Tiger Baby who was brought 850 miles up through the US to join my sister, her mama, who had to abruptly "escape" a bad domestic situation. As her big sis i soooo wanted to find a way to safetly bring up her precious fur baby in a way i could afford. Pam worked with me every step from timing to price and sent notes and photos along the way and arrrived right when and where she said she would. Thank you Pam of Arkie's Ark! You are the BEST!
13 lbs Cat from Springfield, IL to Columbia, MD (780 mi)
Very happy with the transport!! Christian was very nice and kept us notified of location and how the kitties were doing. So appreciative of the help in getting or fur family members to our new home. Highly recommend!! If I ever need help with pet transport again I would definitely choose them again.
31 lbs Mini Aussie doodle from Nashville, TN to Breckenridge, CO (1237 mi)
Devin was so helpful and kind. From the beginning he was clear with dates, length of trip, what to expect. We appreciated his updates and pictures and his good care of Harley. Would highly recommend!
45 lbs Goldendoodle from Nashville, TN to Nahant, MA (1153 mi)
Very attentive and kept me updated! My dogs were happy and got here so quick and took some stuff with him too!
16 lbs Cat from Las Vegas, NV to Westland, MI (2006 mi)
Dawn was incredible. She went above and beyond to make sure me and my boys had a great experience. Great updates and communication. Would highly recommend!
25 lbs Doodle from Solon, OH to Mount Kisco, NY (473 mi)
Highly recommend! Everything was great
9 lbs Rat Terrier from Gonzales, TX to St. Augustine, FL (1043 mi)
**THE CONTENTS OF THIS REVIEW ARE CURRENTLY BEING EVALUATED**
19 lbs Shih Tzu from Fort Myers, FL to Santa Fe, NM (1894 mi)
Lisa and family were so incredibly caring and kind delivering my sweet senior dog to my parents! If I ever need services again I will contact Lisa! I can not say enough about how wonderful they are. Forever grateful!