CitizenShipper Reviews:
What 73,658+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,658 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Los Angeles, CA to Farmington Hills, MI
I am so happy with my choice of Natalia I wish I could give her 100 stars. EVERYTHING went flawlessly including, communication, fair pricing, accommodations, professionalism, safety, care for my doggie… the Best!! Can’t thank her enough for making this transition so wonderful.
Shipment from Kenner, LA to Nashville, TN
Amazing experience! Thank you so much for bringing my cats to me.
Shipment from West Salem, IL to Massapequa, NY
Very professional. Updated us every step of the way with pictures and locations. Definitely recommend them
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Wilmington, DE to Fort Walton Beach, FL
Transported my pup and called with a FaceTime at a dog park about halfway through so we could see him.
Shipment from Lakeland, FL to Ocala, FL
She was absolutely incredible! Would suggest her 100%
Shipment from Philadelphia, MS to Cedar Springs, MI
Paul did an awesome job. Communication was great, and he sent videos and pictures at every stop. Highly recommend.
Shipment from Grovetown, GA to Chicago, IL
Driver was on time. Driver was polite. Kept me informed during the trip of the dog. Pet was delivered without any incidents.
Shipment from Fort Lauderdale, FL to South Bend, IN
Smooth and easy. Sent lots of updates and took good care of our dog
Shipment from Miami, FL to Lexington, KY
A+++ HIGHLY RECOMMEND!!! :-)
All other items from Baltimore, MD to Norfolk, VA (235 mi)
Snowball Made My first experience with Citizen shipper VERY amazing! Most professional and polite you could have as your driver
Shipment from Boerne, TX to Mount Airy, MD
Kept me informed the entire trip and puppy made it safely home!
Shipment from Manheim, PA to Lock Haven, PA
Solid communication, she was well cared for and kept clean. Great team!
Shipment from Bessemer, AL to Alexandria, VA
Professional and great experience. Will book this company again.
Shipment from Everett, WA to Port St. Lucie, FL
I'm so glad I followed my gut and went with him. He drove my German Shepherd over 3k miles from Everett, WA to Port Saint Lucie, FL in about 4 days and sent multiple updates and videos every day along the way. My girl left here a bit anxious, but he calmed her almost instantly. He worked with her to improve her confidence along the way and most surprisingly, he did it all without having to medicate her for anxiety (I usually do for long trips). I'm truly impressed and grateful for his professional, kind service. 10/10 recommend with my whole chest! Thanks again!
Shipment from Memphis, TN to Philomath, GA
I had to cancel the shipment. Vet’s for Pets was both understanding and supportive. I would definitely call on Vet’s for Pets again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,658+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.