CitizenShipper Reviews:
What 76,669+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,669 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Austin, TX to New York, NY
Quick to respond and great communication. Got my 90lb husky mix, anxious 45lb husky and a cat from Austin to New York City in one trip without any stress, providing lots of updates along the way. I had a constraint around pickup time that we were able to plan around without any hassle. I’d recommend to anyone who needs attentive 1-on-1 pet transport!
Shipment from Hawthorne, FL to Plattsburgh, NY
She is my supergirl thanks à million Jazz to go behound
Shipment from St. Petersburg, FL to Lufkin, TX
Very affordable and dependable! Super easy process. These ladies are compassionate about what they do and deliver superior service. This was my first transported animal so I was extremely hesitant, but their updates and friendliness made the whole process seamless. Thank you for getting my pup here safe and quickly!
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Shipment from Sarasota, FL to Fairburn, GA
Thank you
Shipment from Fort Lauderdale, FL to Leverett, MA
My experience with Waggin' Wheels and Jazz was excellent. Great communication during the booking process, prior to the pick up and during the trip. I felt 100% confident putting our dog in her vehicle for transport.
Shipment from Tallahassee, FL to Evans Mills, NY
I’m so happy to finally have my baby home! 🥹❤️ The whole transport process went smoothly, and I really appreciate the care and effort that went into getting him to me safely. He arrived happy, healthy, and exactly as expected. I was a little nervous because he has separation anxiety and can get anxious during long trips, but I’m so grateful he was taken care of throughout the journey. Communication was also very helpful and reassuring. Thank you so much for bringing my boy home safely! 🐶❤️ I truly appreciate your service and would definitely recommend you to anyone looking for a reliable and caring pet transport service!
Shipment from McLeansville, NC to Denver, CO
**THE CONTENTS OF THIS REVIEW ARE CURRENTLY BEING EVALUATED**
Shipment from Wheelersburg, OH to Glen Spey, NY
Booked, paid booking fee, signed a contract for drop off date, paid the deposit. A week later the driver pushed the date back 5 days. This didn’t work with my schedule so the driver terminated the contract less than a week before the scheduled date leaving me with no time to find a new transporter.
Shipment from Southbury, CT to Bridgeport, CT
She was very professional. Polite took excellent care of my dog. Who just traveled up from Tennessee. I will use her again.
Shipment from Virginia Beach, VA to Colts Neck, NJ
They were extremely communicative and helpful. I felt so safe leaving my piglets with them as they went to their new home. I will be working with them again!
Shipment from Collierville, TN to St. Augustine, FL
Excellent service! Transported a Cornish Rex from Tennessee to Florida in great time and communication! Thanks to the team for getting our sweet little guy here safely!
Shipment from Alpine, CA to Harrisburg, AR
Excellent communication, very personable and delightful as well as professional. I'd not hesitate to recommend Cozy Pawsport and may use them again myself.
Shipment from Las Vegas, NV to Grand Rapids, MI
Thank you guys for bringing my fur baby , really appreciate them for being really understanding and being really communicative thru the whole trip !
Shipment from West Bend, WI to Pico Rivera, CA
The Service was smooth and fast. They picked up the motorcycle faster than expected and wa delivered within 3 or 4 days from Wisconsin to Los Angeles.
Shipment from Bartow, FL to Navarre, FL
So professional , kind , and responsive . They took the best care of my dog . LOVE THEM
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,669+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.