CitizenShipper Reviews:
What 76,669+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,669 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Mill Hall, PA to Heuvelton, NY
I would give Melody 10 stars if I could. She easy to communicate with and flexible with making sure we were able to get our new baby! I cannot recommend her enough! So thankful for Melody!!
Shipment from Miramar, FL to Dallas, GA
Loved the driver, Talena provided updates with pictures during the journey. So grateful Milo made it home safely.
Shipment from Chantilly, VA to Louisville, KY
Kindness has a name and it is called Furbaby. Our babies immigrated from overseas, and after a long flight, and two stop overs, we arranged for Furbaby to collect them from VA and drive them through to KY for us. Our kiddos were exhausted and grumpy, and we were so worried about their wellbeing after the long flight. They took extra care and extra time to make our babies feel safe and comfortable. Our hearts are overwhelmed with gratitude for this couple. We will definitely recommend them to anyone who wants to feel like their fur-babies need someone that will take extra care and give the necessary love where it is needed most.
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Shipment from Belchertown, MA to Fargo, ND
Absolutely flawless execution. Showed up when scheduled. Communicated the entire process. Drop off was a hassle, created by Me (my classic vehicle died, my location changed, four vehicles involved), they handled it with absolute professionalism and made the changes on the fly with zero issues. 100% Absolutely recommend. These guys NAILED It.
Shipment from Belchertown, MA to Fargo, ND
Bill was awesome. Got the dogs here, safe, fast, and in good spirits... only threatened to kidnap then once!!! Jk, in all seriousness he kept us up to date, and at ease for then entire trip. No easy task, we moved 2 Mastiffs 1,600 miles, and his team NAILED IT. 100% Recommend, Flawless Experience.
Shipment from San Diego, CA to Loganville, GA
Yvonne was so great! I have never used a service like this and I was nervous but she was so reassuring from start to finish. Her communication was great and the GPS tracking was an added comfort. I would recommend her and her husband to anyone!
Shipment from Oshkosh, NE to Tucson, AZ
Literally the best shipper experience I’ve ever had. Super communicative, and even lowered my quote when it was appropriate due to a change. Tony and his team are the best in the biz.
Shipment from Hallandale Beach, FL to Denver, CO
Great communication, very fast, transported my pet to the new place I was moving to very quickly.
Shipment from Austin, TX to New York, NY
Quick to respond and great communication. Got my 90lb husky mix, anxious 45lb husky and a cat from Austin to New York City in one trip without any stress, providing lots of updates along the way. I had a constraint around pickup time that we were able to plan around without any hassle. I’d recommend to anyone who needs attentive 1-on-1 pet transport!
Shipment from Hawthorne, FL to Plattsburgh, NY
She is my supergirl thanks à million Jazz to go behound
Shipment from St. Petersburg, FL to Lufkin, TX
Very affordable and dependable! Super easy process. These ladies are compassionate about what they do and deliver superior service. This was my first transported animal so I was extremely hesitant, but their updates and friendliness made the whole process seamless. Thank you for getting my pup here safe and quickly!
Shipment from Sarasota, FL to Fairburn, GA
Thank you
Shipment from Fort Lauderdale, FL to Leverett, MA
My experience with Waggin' Wheels and Jazz was excellent. Great communication during the booking process, prior to the pick up and during the trip. I felt 100% confident putting our dog in her vehicle for transport.
Shipment from Tallahassee, FL to Evans Mills, NY
I’m so happy to finally have my baby home! 🥹❤️ The whole transport process went smoothly, and I really appreciate the care and effort that went into getting him to me safely. He arrived happy, healthy, and exactly as expected. I was a little nervous because he has separation anxiety and can get anxious during long trips, but I’m so grateful he was taken care of throughout the journey. Communication was also very helpful and reassuring. Thank you so much for bringing my boy home safely! 🐶❤️ I truly appreciate your service and would definitely recommend you to anyone looking for a reliable and caring pet transport service!
Shipment from McLeansville, NC to Denver, CO
**THE CONTENTS OF THIS REVIEW ARE CURRENTLY BEING EVALUATED**
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,669+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.