CitizenShipper Reviews:
What 75,576+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,576 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Dallas, TX to Concord, NH
Excelent service! Constant updates and pictures. I could tell my dog loved the driver!
Shipment from Charlotte, NC to South Windsor, CT
This was the best experience. Quick to get back to us. Photos throughout the whole trip. Amazing people.
Shipment from Madison, WI to Arlington, VA
Superb service!!! Bone Ranch did a phenomenal job transporting my kitten. Communication was prompt, clear, and friendly. The driver was reliable and I was provided photo updates on the tripâs progress. The cost was also reasonable. I felt my kitten was in safe and dependable hands the entire trip. This was my first time transporting a pet and I would ask this fantastic team to do any future efforts.
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Shipment from Santa Clara, CA to North Las Vegas, NV
Choosing someone to take care of your animal in the same way you would isnât easy. Jayy made it easy. He communicated, made Harley and I comfortable and put my mind at ease. If I need another transport, I know who to ask. Best experience I couldâve asked for.
Shipment from Rosamond, CA to Lawrence, KS
Excellent service! Debra sent us pictures and was great with communicating with us throughout the transport time. This was our first time having our dogs driven across country and they did great with her. Would highly recommend!
Shipment from San Antonio, TX to Ronkonkoma, NY
They kept me informed throughout their trip & responded to all my texts as well. My new baby was delivered with love & care.
Shipment from Los Altos Hills, CA to Bloomfield Hills, MI
Very happy with the care provided to our dog during the long transport. She arrived happy and healthy!
Shipment from Brownsboro, TX to Lake of the Woods, AZ
Terry was awesome! My puppy had Giardia so she was pooping a lot during the transport. Terry stopped every time she pooped to clean her up and clean her cage. I thought Terry was very conscientious and professional! If I ever need to have another pet transported I want Terry!
Shipment from Bethlehem, NY to Norfolk, CT
Excellent service! Very responsive to questions, right on time as promised, took great care delivering dog from NY to Connecticut. Friendly and caring with large 70 pound dog. Sent pictures upon arrival. Couldnât have asked for more. Highly recommend.
Shipment from Sioux Center, IA to Davenport, IA
Erin was great! She took such good care of our baby and was very communicative throughout the entire process!
Shipment from Mandeville, LA to Washington, DC
Awesome mover. I would 100% use this service again. This person was very professional and communicative. I highly recommend if you need to move valuable things. He will take care of them.
Shipment from Statesville, NC to San Diego, CA
Jessica was amazing, I highly recommend her for any of your transportation needs. She was very accommodating with my constantly changing pickup date as I waited for the loan to close on my boat. She communicated with me multiple times a day throughout her trip, updating me as she crossed state lines with estimated arrival times. My boat arrived early without any damage and I'm very pleased with the entire process!
Shipment from Pell City, AL to Birmingham, AL
Staci did a AMAZING job transporting me my persian kitten. I was updated and sent pics throughout whole trip beginning to finish. Will definitely use again if I ever buy another kitten/pet. Highly recommended. Super fast delivery. 10/10. Thank you
Shipment from San Diego, CA to Tacoma, WA
Kat and her husband were great! They clearly loved my dog like he was their own, and were really tuned into his emotions and needs. They were communicative throughout, which made the whole process smooth and less stressful!
Shipment from Calhoun, GA to Barnstable, MA
24/7 live tracking available, smooth and easy to communicate with. took very good care of my 8 week old puppy. Thank you!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,576+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.