CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from San Diego, CA to Yorba Linda, CA
Outstanding service and communication, she transported our two labs over 100 miles, while we were traveling and needed them picked up. We would highly recommend her service.
Shipment from Philadelphia, PA to Barrington, IL
Patty was excellent!! She gave my dog his meds and kept him very comfortable during his long relocation car trip. She was very accommodating of special instructions. Her care and service were above and beyond!
Shipment from Elk Grove, CA to Meridian, ID
Really awesome service! Snowball picked up our fur baby early in the morning and sent updates and location along the way. He's super nice and personable. Highly recommend!!!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Boulder, CO to West University Place, TX
Absolutely fantastic, so communicative and friendly! My pup made it across the country perfectly happy and safe! Would (and will) 100% book with Melisa again!
Shipment from Lehi, UT to Grand Junction, CO
Every Creature Caravan was incredible! She transported our 16 week old labradoodle puppy to us. She was timely, communicative in the days leading up to transport and day of transport. Flexible and went above and beyond to meet our needs for our little guy!
Shipment from Germantown, TN to Mercer Island, WA
Richard and Linda were very easy to work with and inspired our confidence immediately because of how they were with our dogs. We have 2 elderly, nervous labs. Richard was very patient with them and Linda gave us daily updates and pics. Both dogs were delivered earlier than what we expected and were in good condition. We would use Richard and Linda again for transporting our dogs!
Shipment from Reno, NV to San Francisco, CA
Fast response, Reliable and job well done. Thank you
Shipment from Huntsville, AL to Miami, FL
She was amazing with our 2 dogs, we will use her again!
Shipment from Louisville, KY to Prosper, TX
Happy with the service provided.
Shipment from Chantilly, VA to Greenville, SC
Had a very pleasant experience in dealing with Sharonda, she took very good care of our little one and delivered her on time as promised! Thank you Sharonda. 🙏🏻
Shipment from Shawnee, OK to Yoakum, TX
OkieDokie Pet Taxi was an amazing experience! We were informed the before pickup, at pickup with a beautiful picture of our new fur baby and were given in time tracking as well as updates along the way. I would highly recommend OkieDokie Pet Taxi to anyone she is very responsive and takes very good care of precious cargo as if were her own. Absolute 10! :) Thank you for taking such TLC of our little girl.
Shipment from Myrtle Beach, SC to Corpus Christi, TX
Cece was amazing! My kitty arrived happy and safe and healthy! I cant thank her enough for understanding all my worries! I will definitely recommend and use again if necessary!! Thank you!!
Shipment from Katy, TX to Alexandria, LA
My pup had an easy ride over from Texas. I was able to track him the whole way and Kelsey made sure to send picture updates throughout the trip!
Shipment from Ossining, NY to Pearland, TX
Great communication and service. We got live GPS tracking and pictures and videos every 4 hours. They took good care of my dog and my anxiety. Definitely would recommend.
Shipment from Red Boiling Springs, TN to Knoxville, TN
Very satisfied! Dave went out of his way to be super communicative and helpful. Quick to respond and handled the kitties with so much care.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.