CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Mountain Home, ID to Mattoon, IL
Absolutely recommend! My little guy was transported from Idaho to Illinois and was loved the whole way. Excellent communication! Lots of updates and pictures. I know that Han was well taken care of! I cannot rate above a 5, but I would if I could!
Shipment from Charlotte, NC to Memphis, TN
Very caring people, did a great job with my 2 cats
Shipment from Fresno, CA to Canyon Lake, TX
Gloria was amazing. Both the previous owner and myself were so pleased on how she cared for our dog, her communication and even her willingness to work with my budget. We plan on using her again. She takes her job and the babies she boards and transfers seriously and with lots of love. So grateful she was a part of the process. 10 out of 10. God bless you Gloria!
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Shipment from West Warwick, RI to Fort Worth, TX
Beyond thrilled with Sabrina and family who transported my cats extremely far. The professionalism, compassion, and love they gave my boys I am beyond grateful for. From the beginning to the end the communication was top tier, they know a lot about animals and they treat them like their own. They provided amazing service and I would absolutely recommend them and would use them again!
Shipment from Toledo, OH to Hemet, CA
From pick it to drop off they were very professional and showed me pics of my dogs throughout the trip.
Shipment from Columbia, SC to Newark Valley, NY
Kelsey is awesome! She picked up our puppy on Friday night and Summer was in my arms Saturday night. I liked watching the app she sent to me to view Kelseys progress along the trip. My puppy arrived happy and on time. Kelsey kept in contact along the way and texted me they were close and had no problems locating my home. I would definitely use her again and highly recommend her for transport.
Shipment from Warsaw, OH to Hardy, VA
Very good service
Shipment from New Haven, IN to St. Louis, MO
Highly recommend them...very responsible
Shipment from Gardena, CA to Charlottesville, VA
We had a phenomenal experience with Kelsey and her husband. They picked up my daughter's 4-month-old Black Lab from LA and transported him home to my daughter in Charlottesville, VA. He arrived safe and happy. I would highly recommend her; we received videos and pictures daily and could track them the entire trip!
Shipment from Pembroke Pines, FL to Gainesville, GA
Absolutely wonderful kitten transporter! They went above and beyond to make sure my kitten was safe, comfortable, and well cared for throughout the entire trip. Communication was excellent, they were dependable and professional, and it was obvious they genuinely cared about the kitten. I couldnât have asked for a better experience and would absolutely trust her with my kittens again. Highly recommend!
Shipment from Lafayette, LA to Spring Branch, TX
Drew communicated well and delivered the dog in a timely manner
Shipment from San Francisco, CA to Detroit, MI
Melisa is THE BEST!!! Top notch handling, communication, video updates as promised, full itinerary provided and a happy pup delivered at the end of it all. Your pup will be in GREAT hands with Melisa guaranteed. 5 stars isn't enough!
Shipment from Providence Forge, VA to Helena, MT
Tina. Very professional and quick from Virginia to Montana!!!! She stayed in touch, showed up when she said. Just excellent
Shipment from Chesterton, IN to Apex, NC
Pam is the best on time fast and good pricing she my go to for now on thank you so much
Shipment from Castle Rock, CO to Syracuse, IN
Really stand up guy! I appreciate his responsiveness and care he put towards getting my dog to me safely! I love his one on one approach which was really important to me when choosing a driver!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.