CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Columbus, OH to San Antonio, TX
Autumn was fast, efficient and I could tell Sampson and Chuck were well cared for on the trip. Also, Autumn communicated very well. I'd book Autumn again if ever needed.
Shipment from The Bronx, NY to Houston, TX
Mahalko was an amazing experience, they were very communicative and helpful throughout this process. They brought my dog from New York all the way to Houston with constant photo updates and amazing customer service.they not only took great care of my dog during the long drive but they did it in a quick and efficient manner!
Shipment from Burien, WA to Houston, TX
Tricia was amazing from beginning to end and truly made our trip from Seattle to Houston so easy. We could not have done it without her. I highly recommend her services. She's a true professional.
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Shipment from Walpole, MA to Florida, FL
It was the best and easiest experience! My dogs were very happy and they got them to me very quickly. Would highly recommend this service to anyone!
Shipment from SeaTac, WA to Suffolk, VA
Wow!!! I canât say enough amazing things! She took the best car of our dog (GSD). She picked her up from the Seattle airport and drove her to NC. We got pics and updates every single day! She took her to the beach, a lake, and site seeing along the way. It was SO cute!!! Canât recommend her enough!
Shipment from Safety Harbor, FL to Naperville, IL
Great communication. Long distance travel from Tampa, FL area to Naperville, IL. Well documented with photo and video updates. Our dog arrived perfect. Thank you TJ!
Shipment from Portsmouth, VA to Fort Hood, TX
I cannot say enough. They transported my pet with no problems or delays. I received updates as well as pictures. They are super friendly and professional. I will definitely book with them again.
Shipment from Laguna Niguel, CA to Edmond, OK
Great job keeping updated on progress and making sure my pup was comfortable on the long drive.
Shipment from Charleston, WV to Delran, NJ
Very satisfied. Brain was excellentâŚ! Updated us and sent pictures . I Highly recommend his services. Will use him again.
Shipment from Narvon, PA to West Haven, CT
The service was great, punctual, and provided regular updates. The pricing was reasonable, and the updates covered not only the puppy but also the breeder. Highly recommend
Shipment from Hummelstown, PA to Union City, NJ
Melody did an amazing job transporting our puppy. She took wonderful care of her throughout the entire trip and made sure she arrived safely, comfortably, and in great condition. Melody was kind, responsible, professional, and very easy to communicate with. It was clear that she genuinely cared about our puppy well-being, which gave us so much peace of mind. We are extremely happy with her service and would absolutely recommend her to anyone needing safe and caring pet transportation. Thank you so much, Melody!
Shipment from Eastvale, CA to Interlachen, FL
Driver was great but adl took my credit card payment and didnât tell me it was cash on arrival. Tried calling to fix it and the outgoing message was closed for thanksgiving on July 24th
Shipment from Snohomish, WA to Nashville, TN
Dexter is an older dog, but thinks heâs a puppy! He loves to run and smell things. She did an amazing job transferring our not so small dog many, states away. She kept us updated on his behaviors, his potty times and sent pictures. She was affordable and provided one on one care. Highly recommended!
Shipment from Longview, WA to Allagash, ME
Antonio did an awesome job keeping us up to date on our pup's pickup, trip across country, and arrival. We received videos, texts, and location pins. I loved the little messages about our new boy's personality and goofiness. I felt like I got to know him a bit before he even arrived.
Shipment from Painter, VA to Dayton, TX
Matt & Brandi were wonderful from start to delivery. I cannot recommend them enough, they are fabulous. I received continuous updates before pickup and as they traveled, I would receive pictures and updates on how my dog was doing.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.