CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Fort Worth, TX to Orlando, FL
From the moment Ms. Joletta and her husband picked up Luna in Fort Worth, Texas, until she safely arrived in Orlando, Florida, they provided nothing short of exceptional service. Transporting a beloved pet can be stressful, but Ms. Joletta made the entire experience smooth, professional, and incredibly reassuring. She cared for Luna as if she were her own, which meant more to me than words can express. Throughout the journey, she kept me informed with regular updates, photos, and communication. Whenever there was a delay, she let me know immediately, explained the situation, and kept me in the loop every step of the way. That level of transparency gave me tremendous peace of mind. It was evident that Luna was treated with kindness, patience, and genuine love throughout the trip. Knowing my girl was in such caring hands made all the difference. I wholeheartedly recommend Bubbies Transport, and especially Ms. Joletta, to anyone looking for a trustworthy, compassionate, and reliable pet transporter. If I ever need pet transportation services again, I won't hesitate to choose them. Thank you, Ms. Joletta, for bringing Luna home safely. I am truly grateful, and may God bless you always!
Shipment from Wray, GA to Los Alamos, NM
These guys were great!! Very communicative while transporting our pup. Professional, efficient, and caring. 100% would recommend!
Shipment from Tucson, AZ to Wausau, WI
Fantastic, excellent communication, will use him again! My dogs loved him.
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Shipment from Dallas, TX to Pittsburgh, PA
Royal Rides. Professional all the way. Highly recommend.
Shipment from York, SC to Boise, ID
From start to finish my experience was fantastic. she treated my dog like her own. wouldn't hesitate to use again.
Shipment from Hankamer, TX to Monroe, MI
Was god send Tammy was completely relaxed with him. He sent regular updates with pic and vidoe. Would definitely recommend him for any of your pet transporter needs.
Shipment from McHenry, IL to Ashburn, VA
Barry did a fantastic job driving our dog from IL to VA. He only had our dog so she got his full attention. I would highly recommend Barry for any pet shipping needs.
Shipment from Chicago, IL to Channelview, TX
I could not have been any happier with my experience!!! Sending a loved one via a carrier is never easy especially for it being my first time. However, Brian and his daughter put all my worries at ease and were very communicative!! They sent pictures to ensure me my dog was safe, being well taken care of and just to help with my anxiety with the process. Couldnât have asked for a better carrier. Thank you Brian for all that you do and for the love you show our pets!!! Youâre doing such an amazing job and wish you nothing but the best!!! 10 stars!!
Shipment from Palm City, FL to Ocala, FL
Excellent experience! They safely transported my Great Dane to Ocala and kept me updated the entire trip. Professional, reliable, and clearly care about the animals they transport. Highly recommend!
Shipment from Fayetteville, GA to Brooklyn, NY
I was a bit skeptical, but Byron did a great job transporting my two dogs from GA to NYC. He was very responsive and sent updates whenever I needed which was super helpful!
Shipment from Houston, TX to Midland, TX
Joseph was amazing! We plan to use him again in the future!
Shipment from Columbus, OH to Chicago, IL
Sean went above and beyond, even when a clerical error almost derailed the whole transportation to MĂŠxico(not Sean's doing). He ran around went to FedEx store, and he even got TSA to stay open and extra hour. Thank you so much for taking care of my boy, and id highly recommend Sean and Citizenshipper for a move.
Shipment from Dallas, TX to Owens Cross Roads, AL
Tim was so nice and kind! Treated my dog like family and I absolutely loved all of the trip updatesâ
Shipment from Moreno Valley, CA to Lakeville, MN
Antonio is the best! He kept me updated throughout the entire journey and made sure my furbaby was well taken care of every step of the way. He truly goes above and beyond, and I couldnât be more grateful. Thank you so much for bringing Princey home safely! We appreciate everything you did.
Shipment from Reno, NV to Franklin, TN
Joseph was absolutely the best. Very professional. He kept us informed of progress along the way. Boat showed up on time with zero issues. No doubt if I needed services again I would use 11 Seas Boat Transporters
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.