CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Victorville, CA to Denver, CO
The service was excellent. She is very friendly and welcoming. I was able to ride alone for the trip and went very fast because of how much comfortable she made me feel. I will definitely be using their serves again! They are great people and trust them 100 percent.
Shipment from Hawley, TX to Brenham, TX
I was flooded with offers through the citizen shipper app. I messaged a few. Esmeralda had a caring vibe. She had good reviews and sent me her contact directly so could confirm she was a real person. I was over charged through citizenshipper and she helped me navigate a refund. She worked directly with the breeder on transport. I followed from the moment of Pick up to delivery with a Google map tracking link. I would recommend and would Use her again!
Shipment from Dover-Foxcroft, ME to Somers, CT
Great efficient transporter!
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Shipment from Lagrangeville, NY to Versailles, IN
Awesome delivery! Great communication picked up and dropped off when they said they would. They stayed in contact the whole time. I will definitely use them again.
Shipment from Milton, PA to Stark, NH
Very happy with Dave. We ran into an issue with the person who was supposed to transport our dog. Sent out another request and chose Happy Pet Transport. Dave was able to pick up our puppy the next day. Had a long 500 mile drive with a puppy that wasn't feeling so well at times. Took his time to make sure the puppy was taken care of and didn't rush to just get him home. Thank you!
Shipment from Milton, PA to Stark, NH
FAIL! I would give her a zero if I could. Everything sounded great and she was very responsive. Even called right away after booking. I gave her a 50% deposit. Thats when it all fell apart. Called the night before the morning pickup to say that she was changing a light bulb in her car and the car just died. Had to have it towed and wasn't sure when it would be fixed. I offered to get her a rental vehicle and jumped through hoops, only to find out that she was banned from renting vehicles because of a failure to return a previous rental. When asked for the deposit back, she said she only had $100 which leads me to believe that her car wasn't working in the first place and needed the deposit to pay to have it fixed (just my impression based on all the circumstances) Still haven't received the remainder of the deposit back. One of the most frustrating days I've had in a while, family disappointed with delay, re-coordination with the breeder and then trying to find another transporter. Very disappointed
Shipment from Winter Haven, FL to Tinley Park, IL
Outstanding! Picked up our dog on time as scheduled! Delivered 3 hours early after 1200 miles. Even carried a bag for us. I was able to track progress during trans port. Friendly and caring for our Audrey! Will use again.
Shipment from Austin, TX to Philadelphia, PA
If we could, we would give Esmerelda and her husband 100 stars!! Our rescue "pup" (she is a 100 lb mastiff mixed breed) was treated like a princess and handled with patience, kindness and love. We highly recommend Emerald's Fur Baby Transport.
Shipment from Orlando, FL to Corvallis, OR
I highly recommend Angle's Transports. I cannot say enough good things about them. They were on time, worked extremely hard to make the trip easy on both the dogs and us. They communicated frequently and delivered our dogs safe and sound in record time. He made from Florida to Oregon in 3 days and was unbelievable. This service is 5 star. Hire them.
Shipment from Riverview, FL to Langley, WA
Diamonds In Transport transported our Great Dane from Florida to Washington with no issues. They were professional, easy to communicate with and quick! I would definitely use her in the future if I ever needed to transport an animal. She was flexible and sweet. She also sent daily updates and pictures which were appreciated.
Shipment from Quarryville, PA to Bangor, ME
Arne was great to work with! He did a great job transporting our new puppy and made the entire transition smooth and comfortable. Communication was excellent throughout the process, and made sure all of my questions were answered, even when I was overthinking and stressing, he had it all under control. He was also very flexible and willing to adjust the drop-off plans with ease, which was greatly appreciated. You can tell he genuinely cares about the animals he transports. Highly recommend!
Shipment from Jersey City, NJ to Los Angeles, CA
Great guy, navigated obstacles well and communicated
Shipment from Wimberley, TX to Shalimar, FL
Sabrina was amazing! She delivered our teeny tiny baby cavalier and was in communication with us every step of the long journey from west Texas to Florida. I Bo would definitely use her services again!
Shipment from Houston, TX to University City, MO
10/10 would recommend. I received A1 service from Transporter Tinisha from start to finish. Kept good communication along the whole journey which gave me peace and mind. Tinisha truley went above and beyond to drop off my cats. Even when one of the cats was being defensive and ran to go hide she show great patience and kindness to lure the cat out safely. Whenever I need her services again I will forsure give her a call.
Shipment from Kennewick, WA to Spring Valley, WI
Great guy, great experience and great communication.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.