CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Snohomish, WA to Nashville, TN
Dexter is an older dog, but thinks he’s a puppy! He loves to run and smell things. She did an amazing job transferring our not so small dog many, states away. She kept us updated on his behaviors, his potty times and sent pictures. She was affordable and provided one on one care. Highly recommended!
Shipment from Longview, WA to Allagash, ME
Antonio did an awesome job keeping us up to date on our pup's pickup, trip across country, and arrival. We received videos, texts, and location pins. I loved the little messages about our new boy's personality and goofiness. I felt like I got to know him a bit before he even arrived.
Shipment from Painter, VA to Dayton, TX
Matt & Brandi were wonderful from start to delivery. I cannot recommend them enough, they are fabulous. I received continuous updates before pickup and as they traveled, I would receive pictures and updates on how my dog was doing.
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Shipment from Parma, OH to Simi Valley, CA
Paul did a fantastic job with Lilly. He kept me informed all the way from Ohio to California with texts and photos. He was very professional and I highly recommend him for your pet transportation needs.
Shipment from Vero Beach, FL to Memphis, TN
Great job. Luna is in great shape
Shipment from Mohnton, PA to Nicholasville, KY
WONDERFUL SHIPPER Would give 100 stars if I could! From our first communication Big was helpful, thoughtful, and great to work with. The plans to transport changed several times, and he was more than willing to accommodate. The weather threw a huge wrench in his trip at the last minute, and he still kept me informed and delivered our new puppy happy as can be. I was also grateful for his observations of her behavior as I had not met her yet myself. He truly cares about the animals in his care. You will not be disappointed with Big's VIP!!
Shipment from Hopkins, MO to Tuscaloosa, AL
She was very easy to communicate with and everything went just as expected. I highly recommend!
Shipment from Great Falls, MT to Albany, GA
I 100% recommend Little Paws Empire!! The communication was top tier and we received many photos of our boy! He was picked up from Montana and dropped off in Georgia! It was a quick turn around and definitely worth it. I believe he was in the best hands possible. Thinking about booking? Do it!
Shipment from Vancouver, WA to Waynesboro, GA
They consistently sent videos of Georgia on her trip across the country and very pleased with their service
Shipment from Morrisville, NC to Frankfort Center, NY
Jayne is a fantastic pet transporter. She kept me posted with pics, videos and texts during the entire trip and responded to all my texts during her trip. It was a pleasure doing business with her and I highly recommend her!
Shipment from Tampa, FL to Fort Lauderdale, FL
She was so kind and helpful. I recommend her 100%! 💕💕💕💕💕
Shipment from Raleigh, NC to Marietta, OH
I can’t recommend this transporter enough! I needed urgent help getting Jimmi Choo to her destination, and he was able to pick her up within just a few hours of my request. The entire experience was seamless from beginning to end. Communication was excellent, with frequent updates that gave me complete peace of mind. Jimmi Choo arrived safe, happy, and clearly well cared for throughout the trip. It was obvious she was treated with genuine kindness and professionalism. I would trust him with any of my cats without hesitation, and that’s the highest compliment I can give. If you’re looking for someone dependable, caring, and committed to the well-being of your pets, I highly recommend his services.
Shipment from Roswell, NM to Phoenix, AZ
Everything was great and fast and communication was high level!
Shipment from Smithfield, KY to Kilmarnock, VA
Tammy was amazing. She delivered our puppy early with great communication and excellent care. Highly recommend!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.