CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Philadelphia, PA to Erie, PA
The mover wasn't not given the right information. I had to even end up paying him extra. I had requested for packing and he came with no packing materials. Due to lack of communication, the mover didn't have enough moving equipments and ended up breaking most of my furniture even before loading the truck.
Shipment from Wellington, FL to Zebulon, NC
Lori was so kind, helpful, and accommodating. She was absolutely great and kept me updated along the way with pictures and updates. I highly recommend her services! My pets were in great hands. Thanks, Lori!
Shipment from Milwaukee, WI to Portland, OR
Tricia went way above and beyond to make this shipment work for me and my budget. She took such loving care of arlys i would highly recommend her above all of the other shippers. I was so frustrated until I met Tricia!
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Shipment from Winter Park, FL to Bastrop, TX
Iām very impressed. We were able to follow along via GPS through the whole trip. Got a couple of photos along the way, and our Frenchie was delivered as promised in healthy and happy condition.
Shipment from Fort Walton Beach, FL to Milford, DE
Excellent service, super easy to communicate with, affordable price, and prompt delivery. Would highly recommend to anyone looking to move their pet!
Shipment from Las Vegas, NV to Tacoma, WA
Colleen transported our two dogs safely and quickly without any problems. She communicates frequently with pictures and worked well with our two dogs. Great offer for military families too! Highly recommended.
Shipment from Honolulu, HI to Madison, AL
I'm extremely disappointed with this company. They canceled my trip just a few hours before I was set to leave, which caused me a huge amount of trouble. It was really a disappointing experience booking through them
Shipment from Orlando, FL to New Orleans, LA
Had a great experience working with Rick. He was very communicative throughout the process and kept me updated during the drive. Took great care of my dog and made sure to accommodate her particular needs.
Shipment from Champaign, IL to Cranston, RI
āāāāā I had a great experience with Factory Transporters. Communication was clear throughout the process, and they kept me updated on my puppy's transport status. My puppy, Diesel, arrived safely and was well cared for during the trip. The transporter was professional, friendly, and answered my questions along the way. I appreciated the door-to-door service and the attention given to my puppy's comfort and safety. I would recommend Factory Transporters to anyone needing reliable pet transportation. Thank you for helping bring Diesel home safely!
Shipment from Tampa, FL to Auburn, NH
Mark was great, communicated well and frequently. Was right on time and delivered the dog in great condition and quickly from Florida to NH. Would recommend 100%
Shipment from Corbin, GA to Miami, FL
I highly recommend JB Ranch & Transport Services for anyone needing pet transportation. From start to finish, communication was outstanding. Chris kept me informed throughout the entire journey and provided GPS tracking, which allowed me to see exactly where my pets was at all times. What truly set the experience apart were the regular updates, photos, and videos. Moving from Georgia to South Florida was already a stressful process, but knowing my pets were safe and receiving frequent updates provided tremendous peace of mind and helped ease any nerves I had. Chris was professional, reliable, and clearly cared about the well-being of my pets. I would not hesitate to use his services again and highly recommend him to anyone looking for safe, trustworthy pet transportation.
Shipment from Ocean Township, NJ to Layton, UT
Annie was absolutely amazing on this NJāUT run with our customer's French Bulldog Pebble. From the first message she was professional, communicative, and clearly cared about Pebble as much as we did ā extra important with a brachy breed sensitive to heat and feeding. Her invoice was clean and well-organized, deposit and balance terms were spelled out plainly, and she delivered on schedule despite the ~2,200-mile haul. We were kept in the loop the entire way. Thank you, Annie!
Shipment from Olympia, WA to Southern Pines, NC
I am very impressed with Exquisite pet Transportation!! They were great with sharing the location consistently of where they were. Plus lots of pictures were sent , which I love to be able to see my girl on the road trip. He was kind and loved my dog!!! I would 100 percent recommend them for your pets needs !!! Couldnāt be more happy!!
Shipment from San Antonio, TX to Madison, AL
A really incredible team to work with when it came to transporting our dog! Carey & Judy were great, personable, prompt, communicated well before, during, and after, and made the process seamless. This really put us at ease with sending our dog on a trip. They took great care of our hyper goofball. At delivery, could tell he enjoyed his road trip with them & was treated well! Couldnāt have asked for better service & care!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.