CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Smoky Mt. Haulers were great. Good communication and on-time delivery. Thanks!
They’re service was excellent they made Bella feel comfortable and she was delivered safely.
Amanda is a dog lover!! My German Shephard attached to her immediately and she made it across country without an hiccups and quickly. Amanda also took my precious plants which I have had for 40 years!! Not all fit in the van and she is committed to bringing the rest the next trip. Amanda is a special person who gives it her all !
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Very prompt and professional in assisting me in securing safe transport for my new puppy. A pleasure to speak with, and to work with! Will post further review after securing the delivery of Shelby, my new dog!
Erica was incredible. She was very communicative and sent lots of photo. The transport ran into a lot of issues out of her control and she kept us up to date and did her very best to stay within the dates. Would 100% use Erica again, we knew our pup was in very safe and caring hands with her.
Joan was wonderful! She drove our daughter's cat from California to Colorado for us with so much love and patience! She sent photos when she took short breaks and at sleeping spots. We had a group chat going the entire trip and she gave regular updates as well as giving us a GPS link to allow us to follow her journey. It was a great experience. Thank you, Joan!
She did amazing, was great at giving updates and very gentle. Thank you!
Very good with communication and sending us updates!
Rest assured! You've found a wonderful driver for your pets! Bobby is an amazing dirver/pet carrier that takes care of your pets during the road trip to their destination! I moved from TX to NYC and Bobby took great care for Breni and Lassi. Bobby will keep you updated throughout the whole trip and is amazing with animal! Look no further than Bobby, he is awesome and will make the road trip amazing for your pets!
Extreme satisfied with the service. I felt reassured my pet was being transported with care. Great communication during the trip. Will definitely use him again and will definitely recommend him to friends and family.
Michael, definitely earned a five star rating. Kept me updated from the beginning to end. He took care of Gracie as if she was his own.
****SCAMMER**** I HAVE JUST BEEN SCAMMED BY ASHLEY!!! THIS WICKED WOMAN LIED SAYING MY PICK UP WAS SCHEDULED FOR 3/17 WHEN IT WAS 3/16 BUT THAT WASN'T THE BAD PART. AT THE TIME OF PICK UP SHE CANCELLED, BLOCKED MY CALLS AND NEVER REFUNDED ME MY MONEY AND CITIZEN SHIPPER SOESN'T LOOK THEY ARE GOING TO DO A THING TO GET MY MONEY BACK. SHE IS A THIEF, SO DO NOT USE OR TRUST CITIZEN SHIPPER BECAUSE THERE IS NO GAURANTEE LIKE THE SAY. YOUR MONEY OR PET IS NOT SAFE WITH THESE PEOPLE! SCAM!
John got our new lab puppy here safely, was very friendly, and even was able to get him to me earlier than expected! They were excellent at communicating with us and the Life360 tracking was a nice perk for us to be able to ensure we were home when he got there!
Initially asked me to pay an extra fee to confirm the pick up dates that I needed, and we agreed. Never called to confirm. Never showed up (up to now). More than one call to their number, with no response. Never responded to my messages (up to now).
Typically I’m not the type to leave a review but I felt it was needed for the amazing service we received from the staff at USA animal transport. Quick responses, answered all of my questions, kept me up to date and delivered right on time as promised. Our family is very happy with our new addition, thank you!