CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Jackson, MS to Santa Barbara, CA
I am very satisfied with the service that they provided. They were able to get Buddy to me in about two days, I could not have asked for a better transport company. I would highly recommend them.
Shipment from Half Moon Bay, CA to Waxhaw, NC
Five Stars all the way! We had never transported our dog before and All the Paws made the entire experience such a pleasure for our family, especially for Teddy. He liked Cara from the second he met her! We received regular updates with photos and knew exactly when to expect him. A truly professional experience throughout the process.
Shipment from Belleview, FL to Hawthorne, NV
Another wonderful experience with Citizen Shipper. Chris was very helpful and responsive before the trip. Justin, the driver, took great care of my eight kitties on their journey from Florida to Nevada. He provided me with a tracker and kept me updated with messages and videos. You canât go wrong with JB Ranch and Transport services. I highly recommend and would use their services again in a heartbeat!
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Shipment from Raleigh, NC to Orlando, FL
Thanks Barry for taking care of Toot! You are greatly appreciated!
Shipment from Denver, CO to West Palm Beach, FL
10/10
Shipment from Boston, MA to San Francisco, CA
I echo all of the other positive reviews left here about JoDee and her service - she treated my dog as though he were her own and was communicative and helpful throughout the trip!
Shipment from Lincolnshire, IL to Haslet, TX
I had an excellent experience with Helene. My pet arrived safely and on time, and I received updates throughout the entire trip, which gave me great peace of mind. The communication was outstanding, and it was clear they truly cared about my petâs comfort and well-being. I highly recommend their service to anyone looking for a reliable, professional, and caring pet transport.
Shipment from Richmond, VA to Prosper, TX
Moving our family dog across many states was one of the most stressful parts of our transition. But Hayley was absolutely wonderful! She shared many pictures along the way, and gave notes about his personality that made our whole family feel relieved. Grateful to have found her and highly recommend her services!
Shipment from Sunset, SC to Traverse City, MI
Keith is an absolute professional who takes pride in his work. His communication is second to none and he sent messages throughout the trip. I would definitely recommend Keith and will use him for any future transport needs. Thank you Keith!
Shipment from Swampscott, MA to Greenwich, CT
Excellent Service, good price. Picked up and arrived on time. My MGB from Cape Cod to CT. Great transaction.
Shipment from Denver, CO to Boston, MA
Outstanding service and Jani was the best. She stayed in good communication and regularly reported updates during travel. Would highly recommend and will only use EQ Pet Travel in the future!
Shipment from Deerfield, IL to Neenah, WI
Great communication and smooth service!
Shipment from Waverly, OH to Avon, CT
Lisa did such a GREAT job! We had a scheduling hang up and she still made it work for the sake of myself and my clients. She safely and quickly delivered our Mini Longhair Dachshund puppy to her new family.
Shipment from San Diego, CA to Miami, FL
I was very happy with the service provided transporting my 3 lovely animals from SD to MIA they were kind and professional and I would use them again. They kept in contact and arrived on time I am very pleased with the experience!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.